Skip to main content

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  

Anyone else? Suggestions? 

FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 


Are you just trying to use this speaker alone or add to an existing system at holiday home?

 

No I am trying to just use the speaker alone while I’m on my holiday. But I’ll try the instructions later so I won’t pollute this ticket for the OP.


Are you just trying to use this speaker alone or add to an existing system at holiday home?


Are these the instructions you are following?

https://support.sonos.com/s/article/1061?language=en_US


@Ken_Griffiths 

Hmm, I think the issue was in fact different...the problem inside the app maybe not. I’ll go try it with your suggestions etc. later then either make a new topic if it doesn’t work, or raise a glass in your honor for your help.

 


I’m not confused about the terminology WiFi networks and Systems, my main issue is with the fact that the app just doesn’t continue.

My current context is that I went on a one week trip and brought my Sonos One with me from home. This obviously means that I switched WiFi networks, meaning I should add the new WiFi network to my current system, right? Well, that is actually the thing I’m unable to do because the app just doesn’t continue or offer any other way to do it.

I plug in my One at the new location, have my iPhone connected to the new WiFi and open up the Sonos app. Naturally it won’t find my system and the devices in it since I’m not on the correct WiFi (the one I have at home). So the app offers to fix it, which is great. Then the option to add the WiFi at my new location appears, so I try to add that WiFi to my system so I can let my Sonos One connect. This is how it should be so far, right? Then the app happily complies and searches for devices in my system and tells me “it found multiple systems” where I should continue with selecting the one I want to adjust.

So...at this point the tableview (or collectionview, no idea which one is used) showing my system should be shown? There’s space for it in the modal that appeared, but nothing is shown. Worse yet—the continue button receives touches but either isn’t wired to an actual function, or there’s some check in the function it calls that doesn’t do anything further. Hence; me and the topic creator are “stuck”.

---

As to answer your question; my new vacation location looks like it just uses a ‘regular’ network. No mesh, no extender, nothing. Just a plain and simple router with no fancy addons.


It seems to me like your posts are confused about different WiFi networks and different Sonos systems. Also it should not be necessary to factory reset when changing networks and doing so usually makes things worse.

Please describe your network. Is it a mesh? Do you have any extenders or access points?


I would perhaps try a reboot of the router and devices. Maybe power off all then bring things back online in this order…

  • Modem/Router
  • Wired Sonos devices
  • Wireless Sonos devices starting with the nearest/next nearest

Let each device settle and appear in the Sonos App before powering on the next.

Hopefully all will then work okay for you.