Lost A Room On the Sonos App

Hi!
My brand new router (Asus RT-AC87U) has a DHCP pool ranging from 192.168.1.2 to 192.168.1.254 - e.g. 253 IPs, and I don`t have any reservations.
This issue only involves my 2 Sonos 5 (new model) - none of the others - Sonos 1 and Sonos 3.......

I'm having the same problem - Diagnostic number 6412315

I got similar problem. Connect will not show up in my controller though it bots (flashing white light) and then has steady white light. Room with connect in it will not show up in the controller app. Support code is 6624088

Hi Tom, I reset connect to factory detail and added back to the system. Still after 30min playing musinc from line in source the romm where connect is set up dissappears. i need to unplug power cable and boot connect back. 2/3 times it works. other 1/3 i nned to wait some 15-30min to get this room back. I just did boot of connect. it is playing music nw and i have just submitted diagnostics no 6630347.

Hi, I am now getting a similar issue. I have a surround sound setup (Playbar, Sub and 2 Play:1s) and the room just disappears. I have two other rooms that work flawlessly.

Looking into it it seems that the Playbar is the component that keeps disappearing making the whole room unavailable. I have even tried to connect the Playbar directly to the sub to see if that helps, but sadly not. I just have to unplug and reconnect daily.

I have submitted diagnostic no 6803342.

Hi Jeff, I've had a go at what you suggested. The result it the same as usual. As I say all other Sonos components (actually absolutely everything else that needs wifi) that I have seems to be working fine. Could there be something wrong with the Soundbar? The issue is making 5-off of my Sonos devices unusable reliably.

I have submitted a new diagnostic no 6810054.

Hi, happy to hear the system is working better. And thanks for sharing your findings .
If you don't mind, could you keep us up to date on how the PLAYBAR and the Sonos system is doing in the next couple days?
Thanks.

Help. I have lost one device too, but only on one PC controller.
Working okay on both my other Windows laptops. I tried re-setting the controller but no luck.
Can anyone give me any advice?

diagnostic 7023758.
have 2 players which disappeared yesterday. a play 5 (gen2) and a play 1.
have rebooted router and changed channel from 1 to 11.
both players are showing solid white light.
why is this system SO unreliable.

Tom B i exchsnged faulty connect for a new one but now new connect is doing the same: disappperIng and appearing again only after power off and on again. I submitted diagnostic code 6852507. Let me know what is it this time... one more thing. After some time the white light bearly lights up like there was no power...
Unfortunately, that diagnostic isn't in our database. Can you please recreate the issue, then submit a fresh one? Thanks in advance.

Hi Max, so a few days on and I'm still experiencing the Playbar drop off issue that has been ongoing. Possibly less often since I enabled the legacy support option on the router, but it is still happening.
Do you have any thoughts on what to try next?
We can certainly advise, however, we do require a diagnostic to be able to do this. Please submit a diagnostic and provide the confirmation number. Thank you.

Help. I have lost one device too, but only on one PC controller.
Working okay on both my other Windows laptops. I tried re-setting the controller but no luck.
Can anyone give me any advice?
As with the above, please submit a diagnostic and respond with the confirmation number.

I have lost a player - tried reboot and also router reboot but no joy - my diagnostics number is 6970390.
Can you please bring it more nearby the router, try adding it in via the Settings menu (ignoring the suggestions as to what the lights should be doing), then press the buttons when prompted and see if this adds in. If it does, you can then move it back to where it is normally used. If not, please let us know.

diagnostic 7023758.
have 2 players which disappeared yesterday. a play 5 (gen2) and a play 1.
have rebooted router and changed channel from 1 to 11.
both players are showing solid white light.
why is this system SO unreliable.
Interference on the BRIDGE will invariably cause reliability issues. Please distance it from your router by about 1-2 feet, being sure not to place it nearby anything else electronic or wireless enabled. Then, reboot all of your other devices. Furthermore, the distance between your BRIDGE and lounge device, as well as the distance from the other devices back to the Lounge and BRIDGE, looks to be quite significant... Or perhaps segregated by thick walls...? Can you please give us an idea of the layout?

I've lost two of our rooms from our system. Both of them are on the main floor, but one of them is sub+playbar and 2 1s. The diagnostic number is 7064103. Any ideas?
The massive peaks of interference being registered on every single device is the likely culprit. Every time this happens, it causes disruption across the whole of your Sonos system. Do you have anything that is ubiquitous in the household? A security system, WiFi enabled heating, or lighting? Anything else that comes to mind?

We have the same issue. Installed a new router and after that our play 1 wont reconnect. Diagnostic confirmation number 7092611

I've lost two of our rooms from our system. Both of them are on the main floor, but one of them is sub+playbar and 2 1s. The diagnostic number is 7064103. Any ideas?
The massive peaks of interference being registered on every single device is the likely culprit. Every time this happens, it causes disruption across the whole of your Sonos system. Do you have anything that is ubiquitous in the household? A security system, WiFi enabled heating, or lighting? Anything else that comes to mind?

The main difference is I've added 3 Eeros for my network. Also, until yesterday I was still running my Sonos Connect. I dealt with the issue by just readding all of the rooms again, and they haven't dropped yet. However, even though I can stream music to any of the rooms, this week the alarm has failed to start for any rooms. I would assume this would be the same issue.