Best answer by Edward R
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Lost A Room On the Sonos App
Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?
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same issue here. I also just installed a tplink router. diagnostics 1337140547
Dropping out repeatedly. Completely unusable. This is after a year+ of normal service. No new appliances. No new neighbours. Nothing different. ISP checked and working. Router Channel checked and is on 1. 5 in dining room completely not working. 3x1 and 1x3 repeatedly failing to work for more than 10secs. WTF Sonos. I have done everything your help topic suggests and I have a suddenly unusable system with a 5 completely missing. Diagnostic 794178801
danthea: There are a number of problems I can see on the diagnostic report that point to a problem passing data along the network on Sonos. It's may be best to give our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at how data is getting to Sonos. Thanks!
Thanks guys. I did call support and they helped me.
Hi, I’m having a similar problem. My Play5 was working just fine for several months until today. Now it won’t show up unless I plug it into the router or place it within 6 inches of it. If I move it 6 feet away the speaker is lost. My three other Play1 speakers are all further from the router and work fine. I’ve checked my wireless interference and there is no problem. What should I do?
Just lost one of my rooms. Tried everything that was suggested on this board, but nothing works. It's been working just fine for years. Router is a Netgear Orbi78, ConnectAMP light is a solid white. System consists of 4 ConnectAMPs (Deck, Master Bath, Dining Room, Livingroom) and 3 wireless speakers (2 Play 3 and 1 Play 5). It's the ConnectAMP for the Deck that isn't showing up. Diagnostic #855805302. Please help!
Hello there, tibolt1ca. Thanks for posting and welcome to the Community. Mind plugging the Play:5 into the router using an Ethernet cable and submitting a diagnostic report? Be sure to reply with the confirmation number it gives it at the end. Thanks!
nywolf: Thanks for the diagnostic report and for the troubleshooting efforts. I'm seeing a couple problems pointing to wireless interference. This may warrant a closer look at your network and how Sonos is getting data. It may be best to give our support technicians a call to set up a remote session and see how data is being routed to and from Sonos.
nywolf: Thanks for the diagnostic report and for the troubleshooting efforts. I'm seeing a couple problems pointing to wireless interference. This may warrant a closer look at your network and how Sonos is getting data. It may be best to give our support technicians a call to set up a remote session and see how data is being routed to and from Sonos.
My Sonos (dining room) has disappeared from the app. I have a diagnostic number: 1742350674. Please can you let me know what the problem is?
Hi - I am having the same problem. My "Kitchen" Play 5 is no longer appearing in my controller. It also does not appear on spotify. I am using ios apps for both. My diagnostic number is 75701894. Thank You.
I am missing one of my rooms on my app and no sound is coming out of the playbar or speakers. When I access Settings on the app and Room Settings under that directory, the missing room is visible there. I have recently updated our Sonos using the app and I have fixed the IP Allocation for everything that looked like a Sonos player in my wireless network configuration. I have also unplugged and reset the players/speakers in this missing room. Still not working. Please help. Thank you!
Hi
This just happened to me today, after working perfect for months. ‘Audio source 2’ diagnostic confirm #1130897377 submitted.
Stopped showing up, have cycled power, cable modem/router, shows up, I can stream something I hear it for a second or two or three and then gone. Then I get messages from Sirius saying encoding errors, I try to play from my phone and I get queue error. Any ideas? My other source is hardwired and not experiencing this issue.
TIA
This just happened to me today, after working perfect for months. ‘Audio source 2’ diagnostic confirm #1130897377 submitted.
Stopped showing up, have cycled power, cable modem/router, shows up, I can stream something I hear it for a second or two or three and then gone. Then I get messages from Sirius saying encoding errors, I try to play from my phone and I get queue error. Any ideas? My other source is hardwired and not experiencing this issue.
TIA
Same issue here. Diagnostic: 895368167
Have never had issues but all of the sudden only one room showed up. Pressed play manually and received a orange flashing light and tried to reboot the speakers with no luck. Then unplugged the playbase that is connected to the Ethernet cord. Still not showing up.
Have never had issues but all of the sudden only one room showed up. Pressed play manually and received a orange flashing light and tried to reboot the speakers with no luck. Then unplugged the playbase that is connected to the Ethernet cord. Still not showing up.
I am having the same problem that sonos app no longer sees one of my speakers. ?
Diagnostics report 2057085232
Diagnostics report 2057085232
Userlevel 7
+20
Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.
If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.
This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.
If you are still having issues, you may wish to get in touch with our support team via telephone.
If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.
This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.
If you are still having issues, you may wish to get in touch with our support team via telephone.
Userlevel 7
+20
Hi Frederic,
Your missing Sonos units are connected and communicating with the rest of your Sonos system. They do not show up because they have no IP addresses. Your router is responsible for assigning IP addresses to components on your network, including the Sonos speakers. Please try rebooting your router. Many times this will cause your router to send out IP addresses to all the components on your network.
If rebooting your router does not work, please let us know. We will get you in contact with our phone support team to help log in to your router to check settings.
Userlevel 2
I have the same issue - diagnostic confirmation number is 5567889
Userlevel 7
+20
Hi Mikefenna,
There looks to be some wireless interference on your system which could explain why one of your units is not showing up. Please check to make sure your BOOST is not too close to your router or any other wireless device. We generally recommend keeping a couple feet of distance between them.
It may also help to change the wireless channel on which your Sonos system operates, here's how.
You can also try rebooting your router to ensure that it is sending out the most up to date network information to your connected devices.
Please let me know if these steps help or not.
Userlevel 2
I re-added the device and it seems to be working at the moment - I guess we'll see if it disappears again (it had been working fine for months and I didn't move the boost).
I have the same issue - diagnostic confirmation number is 5567889
Hi Mikefenna,
There looks to be some wireless interference on your system which could explain why one of your units is not showing up. Please check to make sure your BOOST is not too close to your router or any other wireless device. We generally recommend keeping a couple feet of distance between them.
It may also help to change the wireless channel on which your Sonos system operates, here's how.
You can also try rebooting your router to ensure that it is sending out the most up to date network information to your connected devices.
Please let me know if these steps help or not.
Hi Mikefenna,
There looks to be some wireless interference on your system which could explain why one of your units is not showing up. Please check to make sure your BOOST is not too close to your router or any other wireless device. We generally recommend keeping a couple feet of distance between them.
It may also help to change the wireless channel on which your Sonos system operates, here's how.
You can also try rebooting your router to ensure that it is sending out the most up to date network information to your connected devices.
Please let me know if these steps help or not.
New user since December and love it and never had any issues until tonight. The unplugging the missing room component did the trick. Thank you
Hi. We've tried rebooting but with no luck. Our diagnostic number is; 6072692
Userlevel 7
+20
Hi Henry_123,
Your Sonos system has a high level of interference causing some communication errors. Your missing unit is still communicating wirelessly with your other units, but it's not a strong enough connection for the speaker to stay on the app. Please start by changing the wireless channel your system uses, here's how.
It may also help to update your Sonos system, here's how to do so.
Same problem. Was working fine yesterday, but now it won't connect. It's one of four (Office; other three are Master Bedroom, Dining Room and Living Room) and perhaps ironically, the only one in the same room as the router. Diagnostic confirmation 6103663
Userlevel 7
+20
Hi Bhatty2,
Your Sonos units are losing connection with your wireless network, causing them to drop from your system. We'd like to get you in contact with our phone team to troubleshoot this issue. Here's a support ticket: 160420-000794. Please give us a call and we'll help get things working. Our phone number can be found here.
Thanks! What are the hours? I won't be home until close to 6 PST
Userlevel 7
+20
Our hours differ from weekdays to weekends. The phones are open until 7pm PST on weekdays and 3:30pm on weekends.
Userlevel 7
+20
Hi IngeSonos,
There's quite a bit of wireless interference showing up which is likely the reason your Sonos unit is dropping connection with the rest of your system. Please start by changing the wireless channel your Sonos system is using, here's how.
Also, it looks like your Sonos system is not up to date. Please run updates on your system, here's how.
If those steps don't help, please send in a new diagnostic report and reply with the confirmation number.
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