Airplay 2 unable to connect to Sonos

I have many airplay devices from different vendors. Only issues are with Sonos kit. They advertise as AirPlay compatible it’s up to Sonos not Apple to ensure this is the case. 

You seem to be suggesting there is a difference in the software on one of your Sonos devices than all the others, or am I misunderstanding your post?

It’s hard to make out what you’re saying, honestly, it mostly seems to be one run on sentence. From what I can tell, you may benefit from a network refresh, by unplugging all your Sonos devices from power, then rebooting your router. Wait a couple of minutes, then plug back in the Sonos, and see if this behaviors you are describing continue. If so, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Those of us in this community forum don’t have access to see the data in that diagnostic.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sonos are pretty picky about networking, take them and your controllers off the VLAN and put them back on your normal LAN and see how they work. If you have issues then Sonos support should be able to look at a diagnostic and see what the issue is.

You could try sending Sonos a diagnostic with them on your VLAN and discussing it with them, not sure how that would go though. Putting them on your plain LAN is likely going to lead to a less confusing and hopefully productive support session.

Remember, all of us here without a Sonos Staff badge on our user ID have no ability to see inside your system or look at a submitted diagnostic.

The factory resets are often a problem as they erase info Sonos could use to look at the problem and they very rarely solve problems even though they can often kick them down the road a few days.

Good luck.

What did Sonos support say, when you submitted that diagnostic, and called them?

I, too, have this problem,   It’s ridiculous.   I have no idea who to point the finger at, both Sonos and Apple tend to release things without adequate QA.   I wonder how many people just don’t bother with dealing with problem and just stick with the Sonos app and never try to use Airplay.   All I know is that I can Airplay to pretty much everything except my Sonos speakers.

Neither Apple or Sonos seem to be copping to the problem, both act as if they haven’t heard anyone else ever have this problem.

I didn’t buy Sonos so that I would become a QA troubleshooting expert, I bought it to listen to things.  Users shouldn’t have to deal with all these recurring problems.

i’m having the same problem. i only have 1 Sonos, and only my iphone has a problem connecting thru airplay. Using the Sonos app on my phone will play on the Sonos. My ipad can still connect to the Sonos using airplay. It’s only when i want to play audio from my iphone using airplay that doesn’t work. 

This has something to do with a recent iOS update for the Apple Vision Pro goggles. Everything worked fine until they pushed that update, and now all of my iOS devices either wont connect, or connect and then drop after a brief period of time. There are reports of this issues from numerous people in the past week. 

I use Itunes on 2 PC’s for streaming different things. I could not connect via airplay to one PC but I could on the other. I read the Q&A’s about the ‘unable to connect’ issues. On the PC that wasn’t working I simply turned off the AVG firewall and it is immediately working !!! I now need to find a way to configure AVG to allow access to my Sonos Roam - All help gratefully received !

Not saying this can’t be the case but I’ve had the issue for a fairly long time - pre Visio  Pro release. Have other apple and  non-apple gear with zero issues playing AirPlay 2 content. 

The cause of this problem, for me, was that my Sonos One was the master of the network and it had outdated code that it wasn’t telling me about. I now have everything working with AirPlay, even though the Sonos app no longer works and complains that my iPhone 7 is outdated. I can still use the Sonos app on my newer iPhone, but I use the iPhone 7S as my home jukebox.

Here’s my solution:

1. Turn off all of your Sonos equipment. 
2. Power down your network and let it boot up clean with no Sonos devices. 
3. Pick a Sonos device to add to your network, but not the Sonos One. I chose my Sonos Amp, because it is not using Wifi and is hard wired to my network.
4. Do a Factory Reset on this device and add it to your Sonos network.
5. When it has completed, confirm that AirPlay connects to the device.
6. Do a factory reset on the Sonos 1 (hold the infinity button while connecting to power, then continue to hold the button down until the light flashes GREEN) and add it to your Sonos network. At this point, my Sonos One said it needed a software update. Why it never updated before is a mystery.
7. Continue to add any other Sonos devices, I suggest doing a full Reset on each of them just to make sure they get updated. I also had a Roam that kept falling off the network and it updated during this and has finally quit disappearing!
8. Confirm AirPlay connects to the new devices as they are added.

My system is working better than ever now. The Sonos support guy said that my Roam kept dropping because of ‘network interference,’ but it was actually because of outdated software! Apparently, the Sonos app isn’t showing real version info for the network, because the devices can report current versions even if they aren’t on the current version. They only update when you do a factory reset. But you don’t know they are outdated, so you never know you need an update.

THAT would be a good glitch to fix.