Worst most complicated piece you'll ever buy. Avoid at ALL costs
Userlevel 2
Don't Buy. Never been able to get it working properly. You can't even make it useful by plugging in your iPhone into it with a 3.5mm to 3.5mm lead. Its not plug and play which is basic for most systems.....You have to tell it to do that function with the controller.....Absolute S**T
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Junk... has never, ever worked. Literally packed up and wrote it off. I have fiber connection and a tiny studio. Never connects, can't even find library. Even their "technicians" (joke)... can't figure it out so I'm left with plastic to try and sell on Ebay. Don't belive for minute it works. Junk scam crap... horrible!
Userlevel 7
+26
Hi leplla, we're happy to help if you'd like a hand. It looks like the last time we spoke to you under this email address was around the end of October, 2014. If you're having connection trouble we can assist here, though we'll need some more specifics about what's happening currently.
If you'd like, I can also setup a new incident for you to work with a technician live. It's always quickest to work over the phone to resolve any troubles. Would feel free to reply here and let us know what you're seeing. The most useful information for connection trouble is what Sonos components you have and how you're trying to connect them to the network.
I'd recommend trying things out wired in to start with, making sure you use a known good network cable. When you plug it in, check that you see connection lights on both sides of the cable, at the player and at the port for the router.
There's some really useful tips here too, and a guided assistance if you'd like.
If you'd like, I can also setup a new incident for you to work with a technician live. It's always quickest to work over the phone to resolve any troubles. Would feel free to reply here and let us know what you're seeing. The most useful information for connection trouble is what Sonos components you have and how you're trying to connect them to the network.
I'd recommend trying things out wired in to start with, making sure you use a known good network cable. When you plug it in, check that you see connection lights on both sides of the cable, at the player and at the port for the router.
There's some really useful tips here too, and a guided assistance if you'd like.
@leplla. I did not question your bad experience. Just pointed our that that was untypical. If you believe I am lying about the many people I know who love Sonos then that is your right.
YEs its WIFI is CRAP--every time I change router settings its always hell to make the sonos speakers work on wifi again
I have been trying for f___ng 5 hours now sometime one speaker registers then it cant see the wifi anymore, cant add second speaker I hate this
I have been trying for f___ng 5 hours now sometime one speaker registers then it cant see the wifi anymore, cant add second speaker I hate this
Userlevel 5
+10
I have been trying for f___ng 5 hours now sometime one speaker registers then it cant see the wifi anymore, cant add second speaker I hate this
To strongly disagree with you... this is a challenge associated with your environment, not with Sonos. The Sonos products do a great job of managing wireless connectivity in light of what they are doing. Many other wifi products have far less demand for quality wifi and can handle heavy noise and latency because their data movement isn't as time sensitive as music/TV audio demands.
I suggest you call Sonos Staff help line directly and they will take the time to help you. No need to fight with systems randomly.
Additionally there are lots of people in this community that will also help you out if you post the specifics of your environment and challenges. (I highly suggest you do so in a new thread and not within this one so people can help with your specific issue. Sonos staff also frequent this board and can chime in.)
Userlevel 7
+22
User problem seems above. Hook one sonos unit to your router before you want to make changes then make changes and go to sonos settings...advanced and change your wifi credentials. Of course always having one unit hooked to your router all the time is always good for using Sonosnet vs. relying on home wifi for music.
Everything else works on my wifi its just sonos.
ASUS 3200, I have range extenders all over the house, SONOS wifi setup sucks its poor development
Userlevel 6
+3
I have a house full of Sonos speakers and I would never buy anything else! I had a few set up issues at first but with the help of this community I have a rock sold system all the time. My whole family loves it!
Userlevel 5
+10
... or you can continue to be self-righteous, assume everything you do is perfect, and continue to fight with, or sell, your Sonos products.
Given the thousands of satisfied customers... I think you'd be better off submitting a diagnostic to Sonos and calling them. But feel free to continue to complain if you prefer... Your life is your own. 🆒
You just said you had problems instslling the first time
Change your network name on your router and try your fantastic sonos
Let see how long it takes you to reset your magical sonos system
The wifi setup needs to be refactoredall together
Change your network name on your router and try your fantastic sonos
Let see how long it takes you to reset your magical sonos system
The wifi setup needs to be refactoredall together
I agree this system is rubbish..how come I can steam seamlessly on my pad wirelessly and Alexa has no problem streaming any music from ANYWHERE..never stops starts then stops like Sonos
Sigh.
Question: Sonos does the Insided board not have some functionality to lock threads after 6 months of inactivity? It would eliminate this sort of unhelpful necromancy.
Gilbey69: With almost 100% certainty, the answer is your home wireless interference. There's plenty of helpful threads you can find here discussing the actual issue you have in great detail, and you won't even have to go back years to find them.
Gilbey69: With almost 100% certainty, the answer is your home wireless interference. There's plenty of helpful threads you can find here discussing the actual issue you have in great detail, and you won't even have to go back years to find them.
yeah, after using it for 2 years with 3 speakers and being confined to the Sonos platform (can't even stream video sound through Sonos, and importing your own music library is hit or miss - I've given up), and seeing "Sonos was unable to connect" every 5 minutes or so, I can now honestly say that THIS SYSTEM IS AN OVERPRICED PIECE OF SHIT! Which is a shame, it could have so much potential, but hey. The market will decide, my bet is that they won't be around for more than 2 years or so and then slowly fade into the black hole of useless tech crap. Adios.
I know i diden't tell but i'm a system engineer. the underlaying reason for static ip adresses is somthing else. if the devices are aware of there own ip adress the can also hold al list of there neighbors and it will be easyer to play directly if you pick up a remote because the list can goes arround in sonos own network. now the don't know there own ip and must check if it's still availeble and then the can see the rest of the sonos(en) a ip request cost time
but thanks for the anwser
You are a system engineer and you can't make DHCP work for a home music system? Something tells me I wouldn't want to hire you.
it's a shame you didn't read or understand the rest of the story
Userlevel 2
Oh is that all there is to do then!!! ....... God I thought I could just go into a shop and buy a piece of kit that would play my music. As this thread stated at the start......Worst most complicated piece of crap I ever bought. AVOID AT ALL COSTS!!
Userlevel 2
Knob
Userlevel 2
Yes I have Dave, issues that two sessions with the "engineers" over the phone couldn't fix. As the twat before suggests I am not very technical, but why should you need to be to play your music? Over complicated crap .... sorry.
Userlevel 2
Jgatie They have doubled their sales as idiots like me buy them. The premise of what they could do was brilliant. It would be really interesting however to know just how many are being used and how many are just expensive doorstops.
thats besides the point
betamax was the best, VHS won and that was crap
sonos was far ahead of the competition. it was technical advanced and user friendly
now the market is changing the demants becomming higher and sonos doesn't change. sure it developes new apps and yes we get the next streaming services. but it isn't technical advanced any more and user friendly ??? if i must wait several seconds before i can play music with a sonos controler because he is seaching for his network??
read the problems user encounter with the sonos and it is not the cheapest system on the market and don't get me wrong i like the concept of sonos but instead of improving the system it becomes $%^&$#
if sonos comes with a version with a better DAC and clock 24/96 playback or its own controllers i buy them but if it stays the same i look for an other brand
so i think that the current strategy of sonos is for the short period and not for the long run and thats a pitty for us users and for employes from sonos
@ mike networkwise i know my stuff my current level is CCar (cisco) i see a lot of problems how the sonos behaves on a network and i know my way arround most of the times, but "normal" users are mostley lost if you say ip-adress. in the larger routers you can program routes depending of the packets. but it is al lot of work and if my dad (71 years) comes here and everything reacts immediately he want it to, but programming is not an option in consumer routers. one thing i never undestood with the sonos why the don't register correct in the DNS server it is so simpel take the device followed by the room ZP-<Roomname> now you must name them yourself in the DNS server
but thanks for trying to help
@ Champion
now I'm curious because I'm not the only one all the people I know who have sonos with a cr200 controller have this problem phones and tablets don't have those issues
it never was a problem till a certain update. all the controllers stand in rooms where the usually not daily used and the first time you pick them up that day the controller cant connect to the network, wait 10 seconds and it will begin to play
the dhcp server is a windows 2003 server that never goes to sleep mode all server are equipped with SSD and 128GB memory servers and switch (catalyst 6500 from cisco) all are connected with fiber optics accept the bridge from sonos old fashion cable the nas with the music is a RackStation RS10613xs+ from synology also with 10 SSD and goes never in sleep mode because its used as a image storage for the failover server.
my network is lighting fast and not the standard home network like the rest of my friends and still we experience the same issues
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