My sonos play 5 doesnt finish playing full songs
When i play songs from my iphone the songs wont play the full way through and instead skip to the next song. Any ideas?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 1 / 3
I'd recommend that you contact Sonos to discuss it. Much quicker than waiting here for a response. And in my opinion, there's an advantage to a voice to voice conversation. If they need to remote in to your system for any reason, being on the phone makes that possible.
Any updates?
Another update. We have moved the sonos Boost to several different locations; both upstairs and downstairs. We have tried changing the channels from 1, 6 and 11. We are finding the boost actually creates more problems than resolving them. With that said we are taking the boost back to Best Buy for a refund. We were hoping this would resolve our broken system.
We have also tried hard wiring a few sonos devices which again was unsuccessful. Any last suggestions are greatly appreciated. Thanks,
Diagnostic #1884748313.
We have also tried hard wiring a few sonos devices which again was unsuccessful. Any last suggestions are greatly appreciated. Thanks,
Diagnostic #1884748313.
If that's the case, is it possible that your router is automatically choosing the channel it believes is the best one? Some routers have this capability, which makes life challenging for the Sonos devices. The ideal situation that Ryan was suggesting is that both your own wifi, and the SonosNet channels remain separate at all times. If your router is flipping between channels depending on what it perceives is the most "available" channel, then at times it might choose the same channel that the Sonos is using, and give you some interference and dropouts.
Hi Ryan, we have tried this already with no success. We have emailed IT to review again.
Userlevel 7
+26
Hi chp, sorry for the delay. It looks like your BOOST and the rest of Sonos are running on the same channel (channel 6) as your other wireless networks. Can you try changing the wireless channel to channel 1 or 11 and see how they go?
Any updates?
Update: Bought a Sonos boost as recommended. The problem still occurs!! What can you tell by the new diagnostic number? The boost is located about 15' away from the units.
Diagnostic Number: 950135296
Diagnostic Number: 950135296
Userlevel 7
Hi chp
Corporate networks are the most difficult to diagnose as there are so many variables to contend with. Just to name few:
Cell phones
Microwave ovens
Direct Print Printers (generating their own signal)
Secondary Networks (Internal and External)
and of course Access Points
I don't know how large your complex is but my advice at this point (if allowable) is to purchase the Sonos Boost component. At the very least you will mitigate Wi-Fi interference and if the problem persists you can look elsewhere for other culprits. One thing to know is that the Boost should not be operating on the same channel as an AP.
I really hope you get your issues sorted. Cheers!
Corporate networks are the most difficult to diagnose as there are so many variables to contend with. Just to name few:
Cell phones
Microwave ovens
Direct Print Printers (generating their own signal)
Secondary Networks (Internal and External)
and of course Access Points
I don't know how large your complex is but my advice at this point (if allowable) is to purchase the Sonos Boost component. At the very least you will mitigate Wi-Fi interference and if the problem persists you can look elsewhere for other culprits. One thing to know is that the Boost should not be operating on the same channel as an AP.
I really hope you get your issues sorted. Cheers!
Update,
We had IT come in and reset the channels. Still the problem continues; Music cuts out anywhere from 1 minute left in the song to the last 10-15 seconds. We have rebooted the system and the problem persists. Wireless signal is 60-80 megs down and up as the wireless access point is in the same room.
Edit: Currently using Apple Music. I have also un-linked and re-added my account.
Any help with this is greatly appreciated as I am ready to throw these units out into the streets.
New Diagnostic #824983402.
We had IT come in and reset the channels. Still the problem continues; Music cuts out anywhere from 1 minute left in the song to the last 10-15 seconds. We have rebooted the system and the problem persists. Wireless signal is 60-80 megs down and up as the wireless access point is in the same room.
Edit: Currently using Apple Music. I have also un-linked and re-added my account.
Any help with this is greatly appreciated as I am ready to throw these units out into the streets.
New Diagnostic #824983402.
Userlevel 7
+20
New Diagnostic #363849783.
Hi chp,
Thanks for sending in the new report. I'm able to see that there are a couple wireless access points on your network. They are running on different wireless channels. This can make it hard for the Sonos units to stay connected and streaming. Can you set all of your wireless access points to the same wireless channel and see if that helps?
Userlevel 7
New Diagnostic #363849783.
Hi chp
Sorry to hear that you are once again having the same issues. Something that caught my eye from your post going back 24 hrs wherein you said..."We just updated our office sonos controllers" presents other possible causes for your problem.
Please read through the links below to see if any apply to your environment. In the end (if possible) a Boost setup may be the best way to go.
Corporate Enterprise Networks
https://sonos.custhelp.com/app/answers/detail/a_id/2638
Reduce Wireless Interference
https://sonos.custhelp.com/app/answers/detail/a_id/3650
I hope that Sonos via your diagnostic; or may maybe what's in the links, resolves your issues.. Cheers!
Spoke too soon, still having problems with the songs skipping. Our Sonos system is updated to the current software release.
New Diagnostic #363849783.
New Diagnostic #363849783.
Userlevel 7
As requested, New diagnostic report #808594255.
Quick update, I think our office Sonos fully functional again! Thank you for the help! Will keep you posted if things change.
That’s great 😉 Enjoy your Sonos!
Cheers!
As requested, New diagnostic report #808594255.
Quick update, I think our office Sonos fully functional again! Thank you for the help! Will keep you posted if things change.
Thanks for the quick replies. We just updated our office sonos controllers to 8.5. I deleted my apple music account and re-added the account. With that said, we are trying it out again. We will keep you posted if the music starts skipping again.
As requested, New diagnostic report #808594255.
As requested, New diagnostic report #808594255.
Userlevel 7
+20
Edit: We are playing music from the windows desktop app. We have two Play 1 running. We checked out wireless router settings and the channels have been set to automatic; constantly changing to suite.
Hi chp,
Thanks for sending in the report. Unfortunately it came through with some formatting errors, making it a bit hard to read.
We recommend setting your home router to a specific channel rather than having it automatically switch channels as this makes it easier for your Sonos speakers to stay connected if wireless, and helps reduce interference if your speakers are set up in a mesh network.
Please send along a new diagnostic report and reply with the number, I'll take a look for you.
Userlevel 7
Hi chp
Sometimes after an update to the Sonos App a couple of things can occur:
Your Windows firewall and/or your 3rd party firewall may determine the Sonos App to be new and therefore requires you to grant the Sonos app permission in the firewall "allowed" settings.
or
Deleting and reinstalling the music service from the Sons App may help (Apple Music)
or
Updating windows may be help
or
Sometimes doing all three :8
Cheers!
Sometimes after an update to the Sonos App a couple of things can occur:
Your Windows firewall and/or your 3rd party firewall may determine the Sonos App to be new and therefore requires you to grant the Sonos app permission in the firewall "allowed" settings.
or
Deleting and reinstalling the music service from the Sons App may help (Apple Music)
or
Updating windows may be help
or
Sometimes doing all three :8
Cheers!
Hi, We have been having this issue after the last update; 2 months and counting. Playing a song from Apple Music will play for 2/3rds of the song and then skip to the next song. Diagnostic has been sent in; #757603768.
Edit: We are playing music from the windows desktop app. We have two Play 1 running. We checked out wireless router settings and the channels have been set to automatic; constantly changing to suite.
Edit: We are playing music from the windows desktop app. We have two Play 1 running. We checked out wireless router settings and the channels have been set to automatic; constantly changing to suite.
Userlevel 7
+20
Hi claudmonster,
Can you submit a diagnostic report after you get an interruption? When streaming from your iPhone, the phone's connection to your wireless network is a factor and may be the weak link as Pandora seems to stream fine. How far from your router is your phone while streaming? Is your phone connected to a 5 ghz signal or 2.4 ghz?
I am having this issue when playing from iPhone playlist - Pandora is fine no interruption at all.
Userlevel 7
+20
There's still a lot of wireless interference showing up. Please look around your Sonos units for any third party wireless devices which could be causing interference. Common sources of interference include cordless phones (especially DECT phones), wireless cameras, wireless printers and wireless baby monitors. Try moving any such device away from your Sonos units and see if things improve.
#7176554 , there is still a problem.....
Thank you for your quick reply, I changed the set-up, just did it so don't have a lot of feedback, the two songs after set-up completely finished though. i just send in diagnostic report 7174814. Can you see if this is better?
Userlevel 7
+20
Hi Gijsb,
In your diagnostic report both your PLAY:5 and BOOST are reporting that their wireless antennas are jammed by interference. This would certainly cause the issues you're seeing. What's strange though is that both the BOOST and PLAY:5 are wired in with ethernet. This should normally cause the units to not use their antennas to communicate. What is your BOOST wired into and what is your PLAY:5 wired into?
Please make sure your BOOST is not too close to any third party wireless device, such as your router or a cordless phone base. Then, try changing the wireless channel your Sonos system is using. This may allow you to remove the ethernet cable form the PLAY:5.
Page 1 / 3
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.