I just got off the phone with tech support - my Sonos cube cant “connect”with the app on my phone.I haven't used the device in a month. After going through the usual antiquated prompts I was told that unless I plug in an ethernet cable from the modem/router to the Sonos cube It cannot be fixed - WHO HAS AN ETHERNET CABLE LYING AROUND in 2020? All I can say is that its Valentines Day and I have no music. Pathetic. I’m shorting SONO stock on Monday.
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If you can’t/won’t take the advice of users here bbc8, then there is not much anyone else can do. Here is what I would personally suggest…
- Just get the cable and try running your system on SonosNet, with just one Sonos device (Play:1) wired to the main router.
- Set your SonosNet channel so that it is at least 5 channels away from your routers 2.4ghz channel to prevent overlap. Always fix the channels, rather than allowing the router to auto-select them on startup and avoid channels in use by your neighbours..
- Ensure your WiFi credentials are NOT stored in the Sonos App “Settings/System/Network/Wireless Setup” (They are not required when running a system on SonosNet).
- Add all your Sonos IP addresses to your routers DHCP Reservation Table. This is optional, but highly recommended.
- Make sure that your Sonos devices are at least 3 feet away from any other wireless devices, including the main router.
- Where practicable, connect any other non-Sonos devices to the 5ghz Wifi band.
- Switch off any guest WiFi radios when they are not in use/required.
- If using WiFi access points, or repeaters, with the same SSID as the main router, then ensure they operate on the same 'fixed' WiFi channels as the main router.
This Sonos Support document is also worth keeping in mind...
Hope those few ‘easy to follow suggestions' assist and prove to be useful. If it works for you, then perhaps buy a Boost and put it in the place of the wired Play:1 if you find you are not able to leave the one device wired.
The alternative to these suggestions, is to leave all devices on your routers WiFi and simply try different 'fixed’ non-overlapping 2.4ghz WiFi channels, whilst also heeding the advice in the linked support document above, but personally speaking, I think you will be far better off switching to SonosNet and use its mesh connectivity method.
Thank you for your thorough and thoughtful (trying to) help. Pretty daunting process though - Not sure its quite worth it - will it be a onetime fix? Or all the time. The latter I assume. Time for a new system from another maker.
Thanks to all for your heartfelt responses - The suggested fixes are so clumsy(multitude of steps) to get one Play 1 working on a regular household network that my feelings about the SONOS product have been perfectly re-inforced. Bad product, unreliable. Time to move on. Pity
By all means buy another system. But your network problems will cause the same issues with the replacement. And to anticipate your next comment, ‘there is nothing wrong with my network’, I have heard that 100 times and on 99 it turned out to be the network.
The easiest thing for you to do is to run a system diagnostic when you experience problems, and post the confirmation number back here, or go onto the Sonos social media support armed with that number. It should give clues as to what is happening.
Im not sure what you mean by Network issues. Small house with best cable wifi - No other devices constantly using/connected to wifi. Simple. Plug in the Play1, connect to wifi, WORK as supposed. That's all. Ive tried the system diagnostic route. Pathetic.
Bye and good luck. I shall continue to enjoy my perfectly functioning 7 zone Sonos system.
Same to you
Time for a new system from another maker.
I’m not convinced that Sonos Support have been given a chance to help resolve the local network gremlins. A replacement wireless multi-room audio system (such as?) could well suffer from similar issues.
Sonos support require that you have a ethernet cable available at all times to fix issues with a product whos main point is that it works WIRELESSLY. The location that I have a Play 1 does not have a box full old,outdated, cables for such a fix. So last night when I wanted to listen to music I could not. Now I have to get an ethernet cable etc and go through the rigmarole of dealing with customer support - Not worth the effort. I have to try another maker, no choice.
Bad product, unreliable.
No it isn’t. Your network is.
Get the device online. Then submit a system diagnostic and post the confirmation number for Sonos Support to look into the issues.
Not worth the effort anymore. The bad taste re: Sonos is too strong. Too complicated - Im looking for simple.
SonosNet is more reliable than home’s WiFi in most cases. It requires one unit being cabled to the router. Or get a Boost if wiring a unit is unconvenient.
Why buy a product that's main selling point is that its wireless - so you can move it anywhere you like - and then say sorry it needs to be hardwired to work. Isnt that product fraud?
Bad product, unreliable.
No it isn’t. Your network is.
Get the device online. Then submit a system diagnostic and post the confirmation number for Sonos Support to look into the issues.
System Diagnostic?? - Why. I have other wifi devices eg: Thermostat that you plug in go through the setup and it works from then on. Not every now and then - with at minimum an hour of hassle to get it to work, hopefully. I’m amazed at the loyalty that you all have to what s basically a bad useless product.
SonosNet is more reliable than home’s WiFi in most cases. It requires one unit being cabled to the router. Or get a Boost if wiring a unit is unconvenient.
Why buy a product that's main selling point is that its wireless - so you can move it anywhere you like - and then say sorry it needs to be hardwired to work. Isnt that product fraud?
It will remain a wireless system when you wire one component to the router which will take up the role of a network bridging device creating a meshnet. Any Sonos product will do (except for speakers being set up as surrounds or the Sub) for that purpose.
Userlevel 7
+23
WHO HAS AN ETHERNET CABLE LYING AROUND in 2020?
Everyone who has ever bought a Sonos product: they all ship with Ethernet cables. As does every router that I can recall. Who has a home network that has no Ethernet cables might be a better question?
I just got off the phone with tech support - my Sonos cube cant “connect”with the app on my phone.I haven't used the device in a month. After going through the usual antiquated prompts I was told that unless I plug in an ethernet cable from the modem/router to the Sonos cube It cannot be fixed - WHO HAS AN ETHERNET CABLE LYING AROUND in 2020? All I can say is that its Valentines Day and I have no music. Pathetic. I’m shorting SONO stock on Monday.
Ethernet cables are not an unusual thing to have. Or to easily buy.
Thanks for all your responses - I’m amazed at your devout loyalty to this faulty clumsy unreliable product. I heard from some of personal friends who feel the same way that I do. Its almost like you are all Sonos operatives. Peace
It’s the first time I have heard an ethernet cable being called outdated. I wire as many things as possible in my house as the connection is more stable and often faster. We have four laptops, three phones, four tablets, 6 echo devices, 6 sonos devices, three smart tvs, two tv boxes, a dvd player, a ps4, a desktop computer, a network storage device, a printer, a philips hue bridge, a nest thermostat and an underfloor heating controller all connected to the router. So thats well over thirty devices. One glitch on wireless and the lot goes down? For me a cable is always going to be more reliable, so I have lots!
So you have to listen to music NEAR - or happen to have a 20ft e-cable - your modem/router? How convenient.
Sometimes, I guess it’s best for all concerned to simply 'bow out', unsubscribe ... and call it a day.
 You can lead a horse... |
You give up too easily.
WHO HAS AN ETHERNET CABLE LYING AROUND in 2020?
You should have, because at least one came with your Sonos device, but I do...
There are those of us that recognize that a wired connection is often superior to wireless one, with respect to interference, bandwidth, security, etc.
It is a pity that you were experiencing issues with your Sonos device - if you actually ever owned one. But just because the nature of a product requires an extra step to troubleshoot in instances that are few and far between, doesn't mean it is automatically a bad product. Likely you've changed your WiFi password in the time you weren't using it, or some other networking misbehavior occurred. Quickly plugging the unit in wired might have solved your issue within minutes, but you chose to come on here and be dramatic, and pretend that in 2020 everything is or should be wireless.
I respect your wired world - but Sonos is meant to be WIRELESS? Where am I going wrong?
Indeed. And given that the OP failed to get the name of a Sonos speaker right (Cube? SONOS 1?) I have serious doubts about whether he has ever owned a Sonos speaker.
So sorry, its a Sonos PLAY 1 - I miss-labeled the product. Actually, come to think of it, I don't really have one - Just wanted to play with you people. Yup that's it.
System Diagnostic??
Yes, because a Sonos system is … er … a lot more complex than a thermostat. Which is why Sonos Support can only do their job properly equipped with internal status/log information.
But, well, stick to your opinion about “bad useless product”. We all know better.
You know - That's it! They should make a Speaker as simple as a Thermostat. Then there would be no issues. Thanks for the idea.
Userlevel 7
+17
Why should anyone care?
Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
Userlevel 7
+17
Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
No - it would be better to use one of the thousands of threads in which people like
Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
No - it would be better to use one of the thousands of threads in which people like
I sent back 3 “PLAY” 1s and a PLAYBAR or is it a SOUNDBAR? - hope I described them correctly - to Sonos - So you have the last word. Good luck and best wishes.
Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
No - it would be better to use one of the thousands of threads in which people like
I sent back 3 “PLAY” 1s and a PLAYBAR or is it a SOUNDBAR? - hope I described them correctly - to Sonos - So you have the last word. Good luck and best wishes.
Really? Today? All within the return period despite your having joined the forum in 2018 and the Play:1 having disappeared from sale on the Sonos website several months ago? Well I’ll take your word for it.
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