Hello,
My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything.
Please help!
Best answer by GuitarSuperstar
View original
I’m curious as to what you would expect from Apple, or Samsung, or LG, if one of their devices failed after 2 years?
My Sonos Roam is also bricked. It died after two years. It won’t respond to any combination of button presses or any charger. I called Sonos and they sent me labels to send it back. They said they will send a 30% discount voucher. However you already get 20% off Sonos at the moment so it doesn’t help that much. I don’t have much incentive to box it up, fill in customs forms, contact UPS, wait for them to collect etc. I have loads of other Sonos products, none of which have failed. I used to think they were good at support.
That post was in response to the individual post, quoted, which seemed to imply a simple one purpose Bluetooth speaker was better. For some uses, it may be, but as the post points out rather clearly, the Sonos Roam is much more than a single use/connection device.
I, too, have yet to have issue with any of the three Roams I have access to. I tend to use AirPlay 2, Bluetooth, and the Sonos controller on each of them.
JBL Flip 5 allows stero pairing at half the cost and double the battery life.
Yes, I also think a Ford Fiesta is about half the cost of a BMW, or Mercedes, each will get you from A to B and the Fiesta costs much less in petrol and servicing, but it’s still horses for courses and what other speaker can provide one-stop access to all these streaming music services:
https://support.sonos.com/en-us/services
And has these features…
I much prefer the Roam to complement my existing Sonos system. I’ve had two of them for over 3 years and both are still working fine here and they certainly sound great for their size.
Consider yourself lucky they still charge. This thread is about those of us who have the defective ones.
JBL Flip 5 allows stero pairing at half the cost and double the battery life.
Yes, I also think a Ford Fiesta is about half the cost of a BMW, or Mercedes, each will get you from A to B and the Fiesta costs much less in petrol and servicing, but it’s still horses for courses and what other speaker can provide one-stop access to all these streaming music services:
https://support.sonos.com/en-us/services
And has these features…
I much prefer the Roam to complement my existing Sonos system. I’ve had two of them for over 3 years and both are still working fine here and they certainly sound great for their size.
JBL Flip 5 allows stero pairing at half the cost and double the battery life.
I’m having the exact same problem. I bought a set from Amazon and they have both died with all the same issues described above. I’m waiting for Tech 2 escalation to contact me. Sonos - this is class action territory.
The speaker plus wireless charger is over $200. And in a could years it’s in the landfill.
Same issue here with a roam bought in 2021. It’s very disappointing
Thanks for the reply.
Would not replace. Said they’d ask management.
I’m really wondering what Sonos support said when you called in?
Ditto here. Dedicated Sonos customer. My Roam has been used maybe five times. Now dead.
Sonos - if you are reading this, you clearly have a problem. Your brand is a huge part of your business. People associate your products with being high-quality and generally, they are correct.
This could seriously damage that. If:
1.) You have an obviously defective product and
2.) Refuse to acknowledge and correct it…
...people like me will think very hard before buying another product and we will make sure we tell all of our friends and family about our experience.
This is not a threat. It’s just a fact. Word of mouth is a serious form of marketing for you and you do not want to get on the wrong side of it due to your own negligence and intransigence.
Bottom line: Until I see some sort of acknowledgement of this issue and a possible fix, I will NEVER buy another Sonos product again.
Same. Make a produce that is defective. Take customers money and…
I have two Sonia roam. One is bricked. Won’t charge. Won’t reset. This seems like a defect. What should a company do to help people when they give them money for a defective product?
Hello,
My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything.
Please help!
I have exact same issue. I have two of these.
same problem here with my Roam since few days !!!
When i put it on the Sonos wireless charger, the charing led doesn’t turn on, but when I connect it via usb c the led turn orange. after few seconds red led flash and then back to orange led.
Holding the power button on the back to turn the speaker on or to reset it doesn’t change anything.
Ditto here. Dedicated Sonos customer. My Roam has been used maybe five times. Now dead.
Sonos - if you are reading this, you clearly have a problem. Your brand is a huge part of your business. People associate your products with being high-quality and generally, they are correct.
This could seriously damage that. If:
1.) You have an obviously defective product and
2.) Refuse to acknowledge and correct it…
...people like me will think very hard before buying another product and we will make sure we tell all of our friends and family about our experience.
This is not a threat. It’s just a fact. Word of mouth is a serious form of marketing for you and you do not want to get on the wrong side of it due to your own negligence and intransigence.
Bottom line: Until I see some sort of acknowledgement of this issue and a possible fix, I will NEVER buy another Sonos product again.
WOW, having all the same issues. For about a week, I was seeing the the Roam was powered off in the app. Thought my wife was using it occasionally in the garage and it would shut down when not in use. I asked her about it and she had not been using it lately.
Charging base does nothing. With direct USB connection the charging light turns on and stays on. No response from any buttons or attempts to reset the speaker.
I would have already contacted Sonos Tech Support if it were not for having bad issues in the past. Over the last 5 years I've contacted them 3 times without them ever fixing my issue.
Will try them and report back.
Usually, a button push (I tend to use the one on the back, but even a volume adjustment would normally work) should ‘wake’ the device, but your device may have other issues, and perhaps Sonos can help identify them.
Thank you. I will give it a shot. What is odd is that the roam still shows up as active and recognized in my Sonos app, but “powered off”.
Mine too just died within the last week or two. Wireless charger won’t give me an orange light. USB-C with 5v-3a will give me an orange light for about 10 seconds. My roam was very lightly used and is just shy of 2 years old. I’ve tried a dozen times what others have suggested by holding the power button for 20+ seconds then pressing again to turn on, nothing happens. So frustrating!
Mine died too this week. When i put it on the Sonos wireless charger, the charing led doesn’t turn on, but when I connect it via usb c the led turn orange.
Holding the power button on the back to turn the speaker on or to reset it doesn’t change anything.
The roam was already replaced once by Sonos (within the warranty), since I had the same problem with a previous one a few month after buying it.
Same issue. Very suspicious of software update.
I have the same issue but it happened to TWO of my Roam’s within two weeks of one another. I find that very strange that they happened so close together and it is the same issue. Wondering if some sort of update disabled them.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
