my roam wont charge

The reset operation solved everything!  After pressing the power button the unit came back to life with 100% battery life. And then I was able to add to my Wi-Fi 

thank you so much 😊😊

My roam won’t turn on.  It has been sitting on its charging base.  No lights come on when I touch or hold the button down.

Can you perhaps post an image of the power-output shown on your charger/adapter - what you’ve posted isn’t the correct voltage output. Thanks. 

Do you perhaps have a PD ‘certified’ charger - if so, it will charge the Roam at 5V x 3A = 15W - you will need a different USB cable however, as those certified power adapters are USB-C?

If not then you ideally need a charger that will do 5V x 2A/3A, which equals 10W - 15W power output. 
 

(Edit: Your Samsung travel adapter is perhaps the better bet, assuming it supports 5v x 2A, but it might just be a bit slower to charge the Roam). The Apple adapter is the wrong voltage.)

Wouldn't the charging pad that came with the roam work with above PD USB charger?

Hello, I ordered the USB-C to USB-C cable and used it with the PD charger.  The orange light came on.  When I checked it this morning, the orange light was still on.  No green light was evident.  I tried to power on, no luck.  I pushed the button on the back of the device for 30 seconds, no reset.  Not sure what else I can try locally.  Thank you very much for your assistance thus far.

Thanks for your help.  Have a great weekend.

I have two Roams still going strong here after 3+ years of use … you’re either really just unlucky, or something is going awry with your charging routine by the sounds of it. In my own case I often use a PD certified USB-C charger with an E-marker chipped cable to ensure the correct power output is delivered to either a Roam, or Move, or any similar rechargeable device.

Mostly though for the Roam, I leave it on charge on the Sonos Qi charger pad and I keep its li-ion battery topped up regularly. I never let those type of batteries stand empty for too long as they are controlling a computerised device and letting them drain out regularly, or stood empty for long periods, is not good for the battery cells apparently, but that applies to any device that uses those type of batteries. That said, it’s also good to drain them occasionally, so every few months I discharge them to around the 20% level and find I’m still getting an estimated 8+ hours of playback time from them when taken out and about in the camper van.

One thought here is, it might have been useful, with the 30% discount saved, to have considered extending the warranty period, but perhaps it’s too late for you in this instance, if you declined Sonos’ offer. Maybe try the power-button reset a number of times (that’s a 15+ sec. power-button press whilst off it’s charger - return to USB-C charger for an hour) - sometimes doing the power-reset repeatedly, can occasionally bring things back to life, but it depends on any damage that’s ‘perhaps’ been done already. You could always sell them on for spares or repair and recoup some of your loss that way.

Anyhow, as another user, I’m sorry to hear the Roam has not worked out for you, I find it a great little speaker personally and they are even better as a stereo pair, or when grouped, over WiFi.

Oh so it maybe wasn’t a battery issue then, but something else, perhaps?

Did you use the same charger throughout, or ever discover if it wasn’t conditioning the Roam’s battery over a period of time?..  You can sometimes see the speaker battery discharge/recharge, just a little, when it’s left on the Qi charger for a long period.

Of course it might be an intermittent issue with the charger (or speaker) too, in your case, but I presume these things are not clear at this stage, plus any mass-produced electrical device can fail in a variety of different ways too, I guess. I personally like to extend the warranty cover period for that reason, but that’s moreso on any expensive electrical items in use around the Home.

@mscoughlan , try contacting Sonos support again.  There are hundreds and hundreds of reports here about the same problem.  Do a search and you will see a theme….  There is clearly an issue with Roam battery/charging circuitry/charging ‘logic’.  My Roam still seems OK but doesn’t get too much use.  I tend to charge it, use it and then power it down - it’s never left for long periods plugged in as I simply don’t trust it to last if left plugged in on a ‘trickle’ charge.

Sonos don’t appear to have a clear way to progress the issue and it seems random (and sometimes based on manufactured date) as to whether they replace the Roam free of charge or try to fob the user off with a 30% discount on a replacement.  As I said above, contact them again and mention how many other users get replacements instead of a 30% voucher.  Again, many examples in this forum.

Unlike batteries of old, li-ion don’t need anything like the same ‘care’ as they used to - and Sonos make no mention of special care either.  If it was needed, for sure they would say.

You, and most others, just use the chargers that came with your Roam yet are having the same issue as all the others.

Many seemed to have accepted at least there’s something not quite right with Roam but some here will think it’s almost any possible other thing than an inherent issue with Roam.  I just go with Occam’s Razor, usually the most obvious thing is the problem.

Ken may have has a pre-production/beta model maybe as he’s had it a lot longer than they’ve been available to the public.

No, I didn’t mean pre-order, I meant you may have had them as part of the official pre-release.  Sonos does ‘give’ hardware to users to test in advance and it often does not need to be returned.  That is what I thought may have happened as your 3 years plus of ownership is before they were even announced to the public, never mind released.