Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to it
Oh and the App is useless BTW bit will keep product if can Bluetooth it !
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 3
Userlevel 7
Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to it
Oh and the App is useless BTW bit will keep product if can Bluetooth it !
Have you set up the Roam on your Wi-Fi using the Sonos S2 app first?
+17
I’ve connected the roam at home, works fine.
So can I now take the roam to work and use it via Bluetooth?
its showing I’m connected at work but I can’t select any music from my library!!
In the setting menu, my email is clouded so I can’t open it.
Answered in your other thread 
Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to it
Oh and the App is useless BTW bit will keep product if can Bluetooth it !
If the light is white that means the Roam is in WiFi mode. Take a look at this article that describes how to switch your Roam to Bluetooth mode.
This is very frustrating. I just bought the Sonos Roam on a store to go on vacation and now I don’t have wifi and can’t set up the device to connect it to my phone to play music. This is stupid. I’m in an island and can’t get wifi. Is there any other options? Thank you
I got my Meander before 2 day and I set it up and could play it on both Wifi and Bluetooth. I was all the while having the chance to grasps with it and I some way or another figured out how to lose the Bluetoth functionallity. I figured out how to reconnect to wifi yet from that point forward I can not set it up for Bluetooth. I'm squeezing the button on the back however the main light that seems is the white one which is either steady or glimmering. The orange light shows up at the base as well.
Any thoughts how I can figure this out please? PS When it works it sounds magnificent
your recommendation will highly appreciated. Thank you
Userlevel 7
I’ve connected the roam at home, works fine.
So can I now take the roam to work and use it via Bluetooth?
its showing I’m connected at work but I can’t select any music from my library!!
In the setting menu, my email is clouded so I can’t open it.
Yes, you can take the Roam anywhere and use it as a Bluetooth speaker. You can’t play music from the Sonos app when you are not connected to the Wi-Fi network your Sonos system is connected to. Try to play music or audio from another app.
Sorted!! 👍
I got my Roam on Tuesday. I set it up and could play it on both Wifi and Bluetooth. I was still getting to grips with it and I somehow managed to lose the Bluetoth functionallity. I managed to reconnect to wifi but since then I can not set it up for Bluetooth. I am pressing the button on the back but the only light that appears is the white one which is either constant or flashing. The orange light appears at the bottom too.
Any ideas how I can sort this out please? PS When it works it sounds superb.
Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to it
Oh and the App is useless BTW bit will keep product if can Bluetooth it !
Have you set up the Roam on your Wi-Fi using the Sonos S2 app first?
Yes I have..plays radio only...get a wierd number coming up in available devices that says needs app...but not sure if Sonos and also I have the app anyway !!
Also does this mean that everyone needs a Sonos account and App to use it ?
Think I might just send it back...too complicated, just want a simple Blootooth speaker for the garage !
Also does this mean that everyone needs a Sonos account and App to use it ?
Think I might just send it back...too complicated, just want a simple Blootooth speaker for the garage !
Yes, you need a Sonos account and app to use this. Out of curiosity, what’s your aversion to that? It has bluetooth capabilities, but can do much more than that.
Aversion is I can't even connect it to Bluetooth for starters.…
Not interested in Alexa
Aversion is I can't even connect it to Bluetooth for starters.…
Not interested in Alexa
I asked what your aversion to a Sonos account and the Sonos app was. As has been explained, you can’t use bluetooth till you go through the Sonos app, so I’m trying to figure out why a Sonos account and app are too much to ask for you.
Getting a Sonos account (you already have one since you’re posting here) and app will not enable Alexa or Google Assistant on the Roam, you would have to do a few other setup steps for that to happen. It will allow you to stream audio directly to the Roam, enable auto trueplay, firmware updates, and many other features if you decide to eventually build out a Sonos system of speakers.
Userlevel 7
Aversion is I can't even connect it to Bluetooth for starters.…
Not interested in Alexa
I asked what your aversion to a Sonos account and the Sonos app was. As has been explained, you can’t use bluetooth till you go through the Sonos app, so I’m trying to figure out why a Sonos account and app are too much to ask for you.
Getting a Sonos account (you already have one since you’re posting here) and app will not enable Alexa or Google Assistant on the Roam, you would have to do a few other setup steps for that to happen. It will allow you to stream audio directly to the Roam, enable auto trueplay, firmware updates, and many other features if you decide to eventually build out a Sonos system of speakers.
I have the App on my phone, it is paired with the Roam and I still can't get Blootooth a why I originally posted...also I have a Sonos sound bar and speakers relating to my TV, I know how Sonos works
Thanks for your reply John, I appreciate it. Reliable? Stable? Mmmh!
Well I have a modem, the Router and a Wifi repeater, and two networks with different names, but in my main network it often has connectivity issues, so I need to change it to an other network. Even though, Alexa gets stuck, Airplay cutting out, Apple Music stopped and skipped the last week or so, etc.
The walls in my home are made of concrete and clearly this can interfere with the signal, but here my concern is: none of my other devices are having an issue, neither my iPhone 11, neither my iPad Pro, neither my HP laptop, neither my Alexa 4th gen, neither my brother’s Xbox Series X and neither the rest of all other Devices in my network, just the Roam. Why? I’m glad I’m not the only one, but looking at other posts here in the community, many people don’t seem to fine an effective solution to these issues. What is the main cause? What should I do if one of my neighbor installed a new device that’s causing interference in my environment? Talk to him and explaining that I have issues with my network? Let’s fix it.
Thanks a lot for your kind help
I did yes and no blue light....
Why is the Roam the only problem?. Possibly because it is only one that has to talk to another device or devices across your network.
You have two networks, one with an extender. Extenders are not supported by Sonos. You can get away with a poorly configured network with lots of devices, but not Sonos. And your network situation sounds a bit of a mess.
But you have clearly made up your mind that it is the Sonos that's the problem, so I wish you well
I have the App on my phone, it is paired with the Roam and I still can't get Blootooth a why I originally posted...also I have a Sonos sound bar and speakers relating to my TV, I know how Sonos works
Yes, look like I made the mistake of not reading deep enough into the thread and made some bad assumptions. My apologies. Guitarsuperstar is pointing you in the right direction. All I could add is that when I test bluetooth on the Roam, I ran into two quirks. One, I took the product tour and assumed it was interactive, assisting in setting up the bluetooth connection. That’s not the case, it’s just ‘dumb’ screens. The other is that after the Roam was ready for bluetooth (blue light), I did not see it immediately on my phones available bluetooth devices. It took a few seconds for it to show.
Userlevel 7
Tried it...doesn't work, useless bit of kit, it's going back...
Userlevel 7
I got my Meander before 2 day and I set it up and could play it on both Wifi and Bluetooth. I was all the while having the chance to grasps with it and I some way or another figured out how to lose the Bluetoth functionallity. I figured out how to reconnect to wifi yet from that point forward I can not set it up for Bluetooth. I'm squeezing the button on the back however the main light that seems is the white one which is either steady or glimmering. The orange light shows up at the base as well.
Any thoughts how I can figure this out please? PS When it works it sounds magnificent
your recommendation will highly appreciated. Thank you
I think you described it very well. great <3
Well John, I’m not criticizing Sonos in any way, be aware that I’m just trying to find a solution to these issues, trying to stop my roam from behaving unstable, as technical support in Mexico is so unresponsive.
I absolutely love my Roam as a sounding speaker, sounds great being too small, I tested outdoors near the beach and it was amazing. I just want to stop it from being so unstable, Which network requirements does it need to work flawlessly and errors free? Reading many posts here in the community, it seems to be a común issue without any fix, and this is the only and the first Sonos speaker I’ve ever had, so, if I don’t find any efective sollution to this issue, I’ll probably be returning it soon
Well John, I’m not criticizing Sonos in any way, be aware that I’m just trying to find a solution to these issues, trying to stop my roam from behaving unstable, as technical support in Mexico is so unresponsive.
I absolutely love my Roam as a sounding speaker, sounds great being too small, I tested outdoors near the beach and it was amazing. I just want to stop it from being so unstable, Which network requirements does it need to work flawlessly and errors free? Reading many posts here in the community, it seems to be a común issue without any fix, and this is the only and the first Sonos speaker I’ve ever had, so, if I don’t find any efective sollution to this issue, I’ll probably be returning it soon
Have you yet gone onto try the suggestions provided to you earlier, in the various other threads - for example: Shift the Roam off your 5Ghz WiFi band onto the 2.4Ghz band and select a channel-width of 20Mhz?
I'd be happy to see if I can help make your Roam stable. Shall we try?
First question has to be why do you have two networks?
Do both routers have 2.4 and 5GHz bands? Do the bands have separate SSIDs.
Does the extender have the same SSID and password as one of the routers?
Page 2 / 3
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.