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Audio glitches with Youtube Music via the Sonos App?


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Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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Best answer by Mark P 29 October 2020, 22:14

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I haven't noticed any issues since the last time I posted 2 weeks ago, so it seems to be fixed (knock on wood).

Same here, looks like it has been addressed.  :sunglasses:

I still had the issue today. I then thought, i’ll try reauthenticate the YT Music Service on my Sonos.

It’s now running for about 4h, without any glitches…. has anybody else tried this?

I haven't noticed any issues since the last time I posted 2 weeks ago, so it seems to be fixed (knock on wood).

Same here, looks like it has been addressed.  :sunglasses:

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I haven't noticed any issues since the last time I posted 2 weeks ago, so it seems to be fixed (knock on wood).

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I have a potential solution for you all. Its more of a “work around” and may be minimally inconvenient, but since this thread has been going on for almost a year, I feel your pain...

My set up includes a sonos bar and sonos beam (amongst others). since these connect to the tv (via optical cable), and I also have my computer connected to the TV (my monitor), playing anything on a computer vis-a-vis a TV takes all audio-visual formats like youTube onto sonos speakers, controllable via the sonos app, avoiding the YTM-Sonos interplay that so many described so eloquently and likely the source of the grief.

Just offering up my humble 2 cents worth. Hope it helps. (I dont have said issue)

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It's been happening less often for me over the past few weeks. I don't actually remember hearing it in the past week or so, but I need to do more testing with songs I've heard a million times vs new songs. It's much more noticable on songs I'm familiar with.

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It seem to be resolved in version 13.4 - I have not had the problem since... Hoping it is fixed for good!

i too have had a lot of glitching issues ever since the GPM → YTM switch and have been in touch with both google and sonos about it. both blame the other, and the recommendations for fixing it (a) don’t work, and (b) are super super annoying, like unplug all of the mesh routers in the house and kick everyone else offline.

 

pretty frustrating! the other kind of glitch i see is sonos like skipping 1/8 of a beat or something and then later on a 1/8-beat burst of static to like, fill the gap or something? i don’t know but it sucks!

Same issues here :

  • at work with 2 Sonos 1 (Sonos app)
  • at home with 2 Sonos 1 and 1 Sonos 5 (1th gen) (Sonos S1 app)

No issue at all with Spotify or other music services, only Youtube Music.

“Screatch” seems to happen at the exact same time in the song, when I replay it.

Here we are in November 2021 and still no resolution. I am having the exact same issues described here. It's super frustrating that this still hasn't been resolved.

Have this same issue. Not as frequently as some other posters here. Still annoying to have your speakers “screatch” at you randomly. 
 

im noticing another issue with playlist playback. Any of the “mix” type playlists saved in your YT music playlist library will show up in the Sonos app fine but when you select a song from the playlist, Sonos will just play some random song and not the one you selected. 

Similar chirping problems for the past year.  I only have S1 equipment (except for 1 beam - thought the S1 equipment might have been the issue) and have been on the fence with upgrading everything to S2 - if this YTM and SONOS chirping problem doesn’t get resolved I will definitely not upgrade.

I think you would be best to perhaps follow the advice from, Mark P. in this thread, who provides the answer to the OP …and that is if you are experiencing the issue to contact Sonos phone support .. the link to do that is also shown in his post.

Similar chirping problems for the past year.  I only have S1 equipment (except for 1 beam - thought the S1 equipment might have been the issue) and have been on the fence with upgrading everything to S2 - if this YTM and SONOS chirping problem doesn’t get resolved I will definitely not upgrade.

Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away. 

This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.

I’m from the U.K. too and currently ‘out and about’ in the Midlands area with a Sonos Roam running on mobile WiFi and using the YouTube Music service installed in the Sonos App and it doesn’t miss a beat, nor is it skipping here. The Peter Gabriel tracks I’m listening to are all playing fine - I would expect all of us to have the same issue, if it was a Sonos or Google issue - so perhaps it’s a local network issue in your case. I would perhaps submit a system diagnostic report and note it’s reference and then contact Sonos Support Staff via this LINK and ask them to take a look at your setup.

Hope you get it sorted.👍

Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away. 

This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.

So not a very positive outcome from the YTM Support Desk Staff then.

Did the YTM Staff not say that they would put in a formal request from their end to Sonos, (if they had not done so already), as I understand that is what normally happens between partner services?

Also, it’s most unusual for one partner to publicly say that it’s the other partners fault - most just say that’s it’s an issue they’re aware of and they are working on with their partner service to get fixed.

I have spoken to Youtube Music support this morning and it has been suggested that the problem is on the Sonos side of the link and not something YTM can resolve from their side. 

 

If this is the case, then Sonos really need to get this sorted its very frustrating. 

 

I have submitted diagnostics and noted the reference on the other thread.  

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Sorry, forgot to add that. It's from the YTM support desk.

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Not solved, and not likely to be solved. Here’s the answer I got back from the support desk:

“I just heard back from our specialized team just now. I know this isn't the answer you were hoping for, and I sincerely wish I had a better one to provide. However, the concerns that have been reported were deemed to be beyond our support boundary.”

Was this from Sonos support (which would make sense), or Google (which would confirm they don’t give a rip)?

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Not solved, and not likely to be solved. Here’s the answer I got back from the support desk:

 

“I just heard back from our specialized team just now. I know this isn't the answer you were hoping for, and I sincerely wish I had a better one to provide. However, the concerns that have been reported were deemed to be beyond our support boundary.”

Just wanna ask, is this problem solved? I think I'm also having the same issue. 

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I've been talking to the YTM support desk like someone suggested, and supposedly they're going to send my comments to the specialist team. I'm not holding my breath, but maybe if more people submit tickets they'll do something about it.

 

I'd just cancel my YTM subscription, but like someone else above, I mainly subscribe for ad free YouTube. There's no way I can go back to watching ads on YouTube again. 

 

Edit: oh and I also sent them a link to this thread, but I don't know whether they read it. 

Same here! I was losing my damn mind trying to figure this out. Turns out, I'm not alone. But, also, sadly.....I'm not alone. Wish they could resolve this for all of us. It used to work just fine! 😫

I feel sane finding this thread i have been dealing with this for a while also. I guess i won't waste time anymore chasing my tail with support if this is a wide spread issue. 

I have the same issue. It’s like a sudden electric shock which could give people heart attack

Thank god other people are getting this too - I don’t feel so alone!  I’m getting glitches in YouTube Music sound all the time - having to switch to my Amazon Prime (Free) Music channel.  I would drop YouTube Music if I could, but I only pay for YouTube Premium to get rid of ads on YouTube.

Seems this isn’t going to be solved anytime soon ...

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