Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?
Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp.
Best answer by Mark P
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+14
Hi
Thank you for reaching back to Sonos Community.
I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
If you need help with any other information, please be sure to let us know.
Note that the API used by YouTube Music is the same one used by all other streaming devices. Sonos doesn’t create an API for just one service. I suspect it is the implementation of that API by Google’s/YouTube’s engineers that needs addressing.
I will add my name to the list of those having issues with YTM only. I have no issues with any of the other services. Some days are worse than others. Today, for example, has been pretty excessive.
I think I have tried most of the suggested conjurations to no avail...
I too am having this issue on two 1st gen play 5s and a play 1. All other streaming services work perfect youtube music makes the glitch sound consistently. I’ve unplugged them all and the router and restarted that didn’t help.
+14
Hi
Thank you for reaching out to Sonos Community.
Glad it works, if you can you submit a diagnostic report from your Sonos system and reply back with your confirmation number just to see if everything is in good condition now.
If you need help with any other information, please be sure to let us know.
Hello, Mark P,
reinstalling youtube on the app did not help, but unplugging und replugging everything helped. Since then I had only one glitch and then no more.
Thank You
Loretharn
+14
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
Have you already done any Troubleshooting steps so far?
Can you try to use a different controller to play youtube, and try also to remove and add back to YT in the Sonos application.
I’d also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again
Let us know if it works. If you need help with any other information, please be sure to let us know.
Same problem here. The glitches appear only in combination of sonos with youtube music. Listening in the browser on Win10 there are no glitches.
I also have those glitches and before when it was google Play Music there weren’t any. Now with YTM they’re all the time. Can Sonos and Google debug and fix what is obviously a bug?
I also submitted a support report 1773489082, the glitches are observed on Play:5
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Sorry, you feel this is ridiculous.
What other conclusions can you come to, when YTM casts fine for hours with no glitches, Yet when playing the same tracks through Sonos there are glitches in EVERY track?
Because the YTM SMAPI endpoint is a poorly written piece of software (so many examples on this forum), unlike the old Google SMAPI endpoint and (I assume) the direct YTM endpoint (wherever that is).
For anyone else following along, Sonos phone support told me their engineers have been having the odd problem with Youtube Music and are looking into it (ie, it is not my wifi). No timeline or guarantee, but at least I know there’s nothing more I can do on my side.
Same issue, didn’t have the issue with Google Play. The glitch only occurs while using YTM via Sonos. I listen to YTM on my iPhone, I don’t experience the glitch.
Sorry, you feel this is ridiculous.
What other conclusions can you come to, when YTM casts fine for hours with no glitches, Yet when playing the same tracks through Sonos there are glitches in EVERY track?
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Sonos causing YTM glitches.
I can only imagine that Sonos is deliberately hobbling YTM for some reason.
PS there is the side issue with ‘Likes’ on Sonos for YTM tracks.
Please don’t be ridiculous. That fact that the YTM SMAPI service is full of bugs and missing features is a much more likely cause of glitchy playback, plus Google’s total lack of interest in fixing anything means that smart users should change services, eg to iBroacast.
Sonos causing YTM glitches.
I have an AV amp with a Sonos Connect attached via analogue AND a Chromecast Ultra in a HDMI port.
If I play ANY music over Sonos from YTM there are always Glitches. (this did not happen with Play Music)
If I play ANY music cast from YTM there are never any glitches.
I can only imagine that Sonos is deliberately hobbling YTM for some reason. FYI all my Sonos kit is hardwired and my internet is a stable Fibre connection. It does not make any difference if I use a digital connection from the Sonos Connect to the Amp.
PS there is the side issue with ‘Likes’ on Sonos for YTM tracks.
Any update on this?
I’ve noticed the same issue. As per dflores often at the same moment on the same track. It sometimes also sounds like the music speeds up slightly for a few seconds. It’s definitely YTM - was a long-time user of GPM and only notice this when I transferred across. Never have this issue with other streaming services, local music library or radio.
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
And giving us some feedback regarding the status of your case.
If you need help with any other information, please be sure to let us know.
For anyone else following along, Sonos phone support told me their engineers have been having the odd problem with Youtube Music and are looking into it (ie, it is not my wifi). No timeline or guarantee, but at least I know there’s nothing more I can do on my side.
Ok, thanks
I’ll call support though and see where that goes.
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.
If you need help with any other information, please be sure to let us know.
I appreciate the sentiment,
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Look, let be honest, YTM on Sonos sucks in various ways, and the ad company owner has shown little interest in fixing anything. Try iBroadcast instead, and save your money (and privacy).
I’ve also noticed that if I replay the song, the glitch seems to occur at the same moment in the song, leading me to believe that it’s encoded in the stream distributed among the players, and not related to poor wireless connectivity. It may also be worth noting that my system operates without a Sonos Bridge.
I’m having a similar issue as well. It is limited to just the YouTube Music service and the glitches sound like a sub-second static of varying length and pitch. The glitch also comes through all linked units at the same time.
That sounds like what I’m experiencing. Weird that it’s only Youtube Music.
Selfishly, I’m glad someone else is having a similar issue, so I’m not just crazy (and hopefully that means we’ll get some help).
I’m having a similar issue as well. It is limited to just the YouTube Music service and the glitches sound like a sub-second static of varying length and pitch. The glitch also comes through all linked units at the same time.
Thanks
I also just listened to some music on Spotify (via the Sonos S1 app) and had no glitches. However, switching back to Youtube Music I immediately had a few glitches again.
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