I have just purchased 2 Era 300 speakers, I want to use them as surround speakers, I have an Arc and a Sub, the Arc is wired to the router, but one of the Era 300 speakers just won’t connect, nothing works, it’s semi recognized by the system, because I can try making changes in the Network portion of the Sonos app (the leds on it light up) , but nothing works 😞
Does anyone have any ideas?
Best answer by AjTrek1
View originalHad as much grief as most on here describe. S2 app found the ERA 300 no problem, registered the chime but wouldnt connect, 3 re-sets later and a dead end, the app would recognise the button press so had to bale out of the app.
I tried changing the network security specification, shut down the router’s guest network - no success.
Game changer for me on my TP Link deco mesh network was to reset device, then go through the app setup stages until it showed it trying to connect to the network, then use a separate device to turn on the WPS from the mesh device closest to the ERA 300 - BOOM!! connected straight away.
Submitted: 914925015
I have the same exact set-up and issue here! Im beyond frustrated with Sonos right now. I’ve logged 10 hours so far with 2 hours on the phone with inadequate Sonos Tech Support from the Philippines. Been a customer since 2006 but connecting the Era 300 has been the worst experience thus far. About to return to Sonos unless someone else has any clue.
On a Netgear Nighthawk Mesh network which works fine with my 15 other Sonos products. Maybe there is a bug Sonos needs to fix?
Have they requested you submit a diagnostic report or did they gave you any case number?
I had the same problem, reset the Era 300, rebooted, reset the app, etc. All to no avail.
Over on Reddit someone suggested that it was the WiFi security protocol and adding WPA3 to your network caused his to work. On my Eero under eero labs there was a button to add WPA3. The app then immediately recognised the Era 300.
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