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Sonos Beam 2 lost connection with Samsung TV, which is connecting thru eARC

  • 14 November 2023
  • 55 replies
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55 replies

A

Tried this out overnight! Still same problem which is irritating to the extreme! Does anybody from Sonos have anything constructive to add to this conversation? Or they (Sonos) quite happy to market a product which is defective and does not perform to the specifications!

Ummagumma
Userlevel 2
Badge +2

My Samsung s90c to beam 2 has been stable for 3 days since the upgrade to v16.0 using EArc

Anyone else?

No mine was stable but started the problem again after the update 

I'll see you on the darkside of the moon
S

My Samsung s90c to beam 2 has been stable for 3 days since the upgrade to v16.0 using EArc

Anyone else?

A

Thanks for the reply. My work around is using the optical output - irritating! 

Ummagumma
Userlevel 2
Badge +2

Does anybody know whether this issue has been resolved? 

No it's not, a few of us have just experimented with different settings mine being explained just below this. I've also purchased a remote power socket that I've also used to easily do a power cycle. But at the moment mine is stable with what I've changed below.

I'll see you on the darkside of the moon
A

Does anybody know whether this issue has been resolved? 

T

Having exact same issue.

TV model: QN55S95BAFXZA

Sonos Version: 16.2

Sonos OS: S2

Build: 77449290

Any updates on this?

 

Ummagumma
Userlevel 2
Badge +2

Quick update, I've moved my Firestick to HDMI 1 from HDMI 2 but still using the Lindy CEC free HDMI adapter connected to it and since then I've not had to do a power cycle. Over a week now. Will keep monitoring though. 

Still think Sonos could add a reboot to the app.

Sonos updated to 16.0 yesterday switched on this morning and no Sonos sound so I had to do a full power cycle to get it back.

I'll see you on the darkside of the moon
Ummagumma
Userlevel 2
Badge +2

Quick update, I've moved my Firestick to HDMI 1 from HDMI 2 but still using the Lindy CEC free HDMI adapter connected to it and since then I've not had to do a power cycle. Over a week now. Will keep monitoring though. 

Still think Sonos could add a reboot to the app.

I'll see you on the darkside of the moon
F
Userlevel 4
Badge +4

I have the same issue with Samsung 55S93C and Beam2/sub mini/ symphonisklamps as rear.

Ummagumma
Userlevel 2
Badge +2

I’ve had this problem for ages now, I have purchased a remote socket so that I can do a power cycle if needed and I turn it all off at night so that the power cycle is done every day.

I don't see this as a fix and I have spoken to Sonos customer service they told me they were aware of the problem but as yet still no fix.

I have also suggested they add a reboot option to the Sonos app and they said they would pass this on to the relevant team, but again this was quite some time ago and not heard anything about this possible addition. 

Can someone from Sonos look in to this again please its getting more frustrating by the day.

My system:-

TV Samsung QE43QN90B

Sonos Beam Gen 2 

Sonos Sub Mini 

I'll see you on the darkside of the moon
X

Same issue.  Costco QN90BD.  Beam 2.  Ironically it loses connection like every 2 weeks with a margin of error of around 3 days. . Pretty strange.  I bought a $500 sonos product thinking that you get what you pay for.  I get it that Sonos just blames Samsung but that’s not my issue ( I guess indirectly it is).  Why is it that all other sound bars work with these Samsung Tvs if its a Samsung issue?  Super frustrating for someone who tried sonos for the first time.  

 

I’ve asked this each time I have you guys reboot since my TV is mounted.   CAN YOU PLEASE LET US REBOOT OUR BEAM THROUGH THE APP OURSELVES SO WE DONT HAVE TO CHAT WITH SUPPORT EVERY TIME? So annoying that I have to reach out to you guys every 2 weeks.

 

 

 

Schlumpf
Userlevel 7
Badge +16

Samsung says it's a Sonos problem since other sound bars work fine.

You know about that ping pong game…? 😉

Other TVs don’t have trouble with Sonos products.

So… who’s telling the truth? As a fact in most cases TV firmware is the reason for HDMI CEC problems. 

Ralf
L

Samsung says it's a Sonos problem since other sound bars work fine.

Schlumpf
Userlevel 7
Badge +16

@LakeSailor 

If you go through the whole topic you will see that this is an issue of Samsung firmware. So imho best that Sonos can do is telling Samsung about it. 
And also as said before in the meantime you can use the optical connection as a workaround. 

Ralf
L

Same issue with my new Samsung TV. It's driving me nuts and I would NOT recommend the Beam Gen 2 to another Samsung owner. I am sure Sonos knows the problem but every time I spoke with tech support they had me do the same useless procedures and once again I turn on the TV and no Sonos until reboot the Beam. Yuk. 

T

Hi guys,

I’ve done some digging and apparently it’s an issue with the Samsung Q series TV’s not the Sonos Beam. Looks like my only option is to sell the Beam & get a Samsung sound bar. 
 

Can you let us know where you found this info?  I suffer from the same issue and want to push samsung and Sonos to resolve it.  TV worked fine with Sonos Playbar for years, now it doesn’t like the beam I switched to.

controlav
Userlevel 7
Badge +23

I still have time to return the sound bar to Costco. Seeing that Sonos won’t fix it any time sooner, I better return it.

@Sotiris C. do you have an ETA? I see that this issue has been around for the past few months now.

As stated you can temporarily switch to optical until Samsung fix their CEC behavior.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
L

Any update on this?  This has been going on for a few months now.  I still have to power off/on my Beam almost every time I turn on my TV to get it working.

H

I still have time to return the sound bar to Costco. Seeing that Sonos won’t fix it any time sooner, I better return it.

@Sotiris C. do you have an ETA? I see that this issue has been around for the past few months now.

V

I have the same problem, I totally disconnected my beam but now the tv won’t connect it just doesn’t see it. This is so frustrating!

R

Hi All,

I have got a same issue with Samsung OLED TV it just not Q series I think. I need to power off the beam Gen 2 by removing the power cable and it connects back.

This happens everyday when the Samsung OLED TV is come back from standby mode Bean Gen2 does not connect.

I tried the Beam Gen 2 with 12 years old Samsung 3D TV which is got ARC port and it works fine.

Sent an email to Samsung customer service to see if they come back with anything...

 

G

The TV worked fine with Beam 2, until the last 3 months…. So something changed… have Samsung put an update out recently then? 

H

Hi guys,

I’ve done some digging and apparently it’s an issue with the Samsung Q series TV’s not the Sonos Beam. Looks like my only option is to sell the Beam & get a Samsung sound bar. 
 

H

I have exactly this issue too.  Very frustrating - real dis incentive to upgrade/ change systems once you get a stability

It’s annoying! It’s even more frustrating not knowing if it’s the TV or the beam!

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