Hi,
My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!
Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?
+22
A very light touch of dry silicone lube -- powder not grease -- can help it slip in.
That works for any Sonos speaker with a tight cord.
Push the power cord a little harder it will go in and be snug !
Hi,
My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!
Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?
Push the cord a little harder it will go in .
+22
As above, many folks just aren’t pushing the Arc’s power cord all the way into the socket.
I know I did exactly that and had to have it pointed out to me before I was willing to push hard enough.
Same problem here, just got i my new ARC today, the power cord is not loose, it just FALLS OUT! Unbelievable!!! Getting supposedly best sound bar there is too stay considering such stupid diy fixes as glue or Duck tape to keep the farm thing in!
UNBELIEVABLE!
THE BOX IT CAME I'M HAD MORE DESIGNERS THOUGHT PUT INTO IT THAN THE POWER CABLE!
+17
According to European consumer laws, the seller is liable for the things he sells. So that would be my first port of call……..
I am in the process in getting a new one from them. They make it very difficult and jump through a ton of hoops. I don’t think it would be the sellers responsibility to fix their manufacturing problem that seems to be prominent.
+17
Contacting Sonos (directly) or your seller would prpobably help…...
Just bought one, same issue with the power cord. Would think they would have solved by now. Very disappointed with a $800 product.
Hello
just received my Arc. The plug just falls out! Thinking of returning it.
New cord received ….did not solve my issue. The cord is still extremely loose and becomes disconnected whenever sound is turned up or music with lots of bass. Very disappointed
I have the same issue, Sonos have promised to send a new cable but after calling to chase up still has not arrived - having said that based on the last post sounds like it won't make a difference!
Prior to finding this issue I had been linked to a thread regarding intermittent sound, now I realise why it was intermittent ie due to the power cable connection.
You have to keep pressing it in then lightly take your fingers away, then stay well clear as the lightest disturbance causes it to pop out.
New cord received, better fit and no further issues
Thanks for response Bruce, my power lead came and it’s a better fit than the original so problem solved
Can you post a picture of it? Based on the amount of force required with my two Arcs, I continuue to wonder if the cord isn’t seated properly, and is just barely hanging in there with the connection.
I have the same issue, Sonos have promised to send a new cable but after calling to chase up still has not arrived - having said that based on the last post sounds like it won't make a difference!
Prior to finding this issue I had been linked to a thread regarding intermittent sound, now I realise why it was intermittent ie due to the power cable connection.
You have to keep pressing it in then lightly take your fingers away, then stay well clear as the lightest disturbance causes it to pop out.
I have the same issue. The connection that the power cord has with the speaker is almost nonexistent, I think it is fair to say that the connection is loose
It constantly disconnects due to the minor vibration that the speaker makes.
I contacted Sonos regarding the issue. They sent me a different power cord that is longer in length….but the fitting at the end of the new cord is exactly like the original? Very disappointed in this purchase.
Hello and thank you for your responses.
The cable is completely flush with the housing, the socket is simply too large to hold the cord in place.
I can probably use blu-tac or something to hold it in place but obviously having spent 800 pounds on it I would prefer for Sonos to replace what appears to be a faulty part!
Appreciate any further help!
+22
If it is really hard to push a bit of DRY silicone lube on the outside of the plug can help.
You possibly need to push it in harder. Is the disk on the power cord completely flush with the Arc housing?
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