Sonos Arc power cord is loose

  • 18 December 2020
  • 38 replies
  • 3034 views

Hi,

 

My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!

 

Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?


38 replies

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As above, many folks just aren’t pushing the Arc’s power cord all the way into the socket.

I know I did exactly that and had to have it pointed out to me before I was willing to push hard enough.

Can you post a picture of it? Based on the amount of force required with my two Arcs, I continuue to wonder if the cord isn’t seated properly, and is just barely hanging in there with the connection. 

Fascinating. I had to apply a significant amount of pressure to get mine seated properly, but have had zero issues since then. 


Yes, same here. It definitely took some effort to get the connection sitting flush with the Arc.

I’m fairly certain I could pick the Arc up just by the power cord as the connection is rock solid.


I recently bought the Arc and was about to return it for this issue. After reading the comments I turned it over and used pressure to press the cord in and now it’s snug. 

Hi,

 

My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!

 

Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

I had this issue at first but after reading the comments, I pushed a little harder and gave it a little wiggle and the adapter seated flush with with the housing. It's very secure once you get it snug! Attached a pic showing how it should look when snug and flush.  

 

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I had the same issue, so I took a torch to see what was going on. I noticed that there was a hole about the size of the power plug disk and the bottom of my disk was flush with the surface of this hole, but not actually fully plugged into the socket underneath. so I manoeuvred the disk around and it just fit into the hole with little or no tolerance around the edge. I was then able to push it in further and the disk top was then fully flush with the hole. It is now rock solid. Silly mistake I know, but easy to make if you are installing in low light. Hope this helps someone.

You possibly need to push it in harder. Is the disk on the power cord completely flush with the Arc housing?

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I have the same issue, Sonos have promised to send a new cable but after calling to chase up still has not arrived - having said that based on the last post sounds like it won't make a difference!

Prior to finding this issue I had been linked to a thread regarding intermittent sound, now I realise why it was intermittent ie due to the power cable connection.

You have to keep pressing it in then lightly take your fingers away, then stay well clear as the lightest disturbance causes it to pop out.

The picture above (Nhopper) is what finally helped me resolve the loose cord issue. After a year of dealing with it popping out, I finally just got a pair of needle nose pliers and pushed the cord in...it went in nice and snug! I was pleasantly surprised that after all this time it was supposed to go in that far! Thanks for the photo! 

Fascinating. I had to apply a significant amount of pressure to get mine seated properly, but have had zero issues since then. 

 

Same here.  That may be why people are saying it’s loose, they aren’t pushing it in enough.

Userlevel 7

Fascinating. I had to apply a significant amount of pressure to get mine seated properly, but have had zero issues since then. 


Yes, same here. It definitely took some effort to get the connection sitting flush with the Arc.

I’m fairly certain I could pick the Arc up just by the power cord as the connection is rock solid.

New cord received ….did not solve my issue.  The cord is still extremely loose and becomes disconnected whenever sound is turned up or music with lots of bass.   Very disappointed 

Hello 

 

just received my Arc.  The plug just falls out!  Thinking of returning it.

I had the exact same issues and it was driving me crazy!  What I found was I thought the flange on the cord fits flush to the opening, however I did indeed need to push the cord in further so the flange actually recessed into the opening.  Once the cord flange was fully pushed into the opening, the connection was solid.  Now it is secure!

I am having the same problem with the Arc power connection. The problem is NOT the cord being pushed fully home. The flange on the power cord is flush with the Arc housing and it still falls out with no pressure. I spoke to Sonos and sent them a video of the problem and their response was that they would send a new power cable. I tried to get assurance that this was a different design of power cable, but never got a definitive answer. If they send the same design, it will not work, the problem is clearly with the Arc unit. They just repeated that with power cable issues, their protocol is to replace the cable first and see if that fixes the issue, before moving onto the Soundbar itself.

They told me I would get an email confirmation within 24-48 hours. I waited over a week before I called them back. They were apologetic that nothing had happened in that time and agreed to increase the priority of my issue and I would get an email confirmation within 24 hours. We are now past two days with no email.

This is very unimpressive build quality and support for an expensive Soundbar.

 

I doubt it’s really a design issue so much a defect in one or more manufacturing batches.  That would explain why the vast majority of Arc owners are not seeing the issue you are, but it’s more than just a one off case.

I was having kittens after spending so much money to find the cable kept disconnecting from my ARC. But thanks to this thread learnt that all I had to do was push really

hard on the plug to get it seated correctly. It is now rock solid.

The wide outer ring of the plug actually goes inside the plug hole on the ARC. It takes some real force to get it to click in, but once in, it then looks completely flush with the outside of the ARC body. 

Plug fitting to Sonos ARC

 

I’d probably take a digital picture of it, and then call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you than are available le either here or in chat. 

I have the same issue.  The connection that the power cord has with the speaker is almost nonexistent, I think it is fair to say that the connection is loose   

 It constantly disconnects due to the minor vibration that the speaker makes.  
I contacted Sonos regarding the issue.  They sent me a different power cord that is longer in length….but the fitting at the end of the new cord is exactly like the original?   Very disappointed in this purchase.  

Just bought one, same issue with the power cord. Would think they would have solved by now. Very disappointed with a $800 product.

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Thanks for response Bruce, my power lead came and it’s a better fit than the original so problem solved

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I have the same issue, Sonos have promised to send a new cable but after calling to chase up still has not arrived - having said that based on the last post sounds like it won't make a difference!

Prior to finding this issue I had been linked to a thread regarding intermittent sound, now I realise why it was intermittent ie due to the power cable connection.

You have to keep pressing it in then lightly take your fingers away, then stay well clear as the lightest disturbance causes it to pop out.

New cord received, better fit and no further issues 

Update: 

I took the Arc off its wall mount and got the power cord end all the way in,

so it now looks like the photo above and it is now snug.

Note to all: It must be perfectly flush. It’s all or nothing!

Thanks for the photo!

Same problem here, just got i my new ARC today, the power cord is not loose, it just FALLS OUT! Unbelievable!!! Getting supposedly best sound bar there is too stay considering such stupid diy fixes as glue or Duck tape to keep the farm thing in! 

UNBELIEVABLE! 

 

THE BOX IT CAME I'M HAD MORE DESIGNERS THOUGHT PUT INTO IT THAN THE POWER CABLE! 

Hi,

 

My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!

 

Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

I had the same problem with my Arc, push hard the power cable and it will click.  You wont need a new power cable

 

I had to return my Arc. When I did, the young lady who processed said she knew when she saw us walk in that this was the issue. She said it is one of their most returned products because of the loose power cord. It would not even stay in long enough for us to even connect it. What a disappointment.  We ended up not re ordering until we get confirmation that Sonos is fixing the issue. Best Buy agreed and said they really should be issuing a recall.  It has been a year and they have to yet to fix it and keep selling a defective product so I am not hopeful. 

Fascinating. I had to apply a significant amount of pressure to get mine seated properly, but have had zero issues since then. 

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