Sonos Arc TV sound drops off

  • 22 August 2020
  • 58 replies
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58 replies

Userlevel 4
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Sorry found it! Was looking at the wrong settings. Fingers crossed this works! Thanks!

Please update us!

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Sorry found it! Was looking at the wrong settings. Fingers crossed this works! Thanks!

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My IP settings offer DHCP or static no simple?

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Thank you! I'll give this a try. Btw, what does enabling simple IP control do? 

Userlevel 4
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It’s under network → home network → IP control

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I just looked through my Sony's settings. I do not think/ I did not find a setting titled/or resembles 'Simple IP Control'. 

Userlevel 4
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I have the same issue. I received my Sonos Arc about 2 weeks ago. Everything was working perfectly for the last week and a half. 

However, my Sonos Arc have dropped/stop playing sounds while connected to my Sony TV (G950). It can play music from the Spotify app, but it will not play sound from the TV if I am watching YouTube or Netflix.

The only way I can fix the sound issue is by restarting my TV.

I have the same issue. I received my Sonos Arc about 2 weeks ago. Everything was working perfectly for the last week and a half. 

However, my Sonos Arc have dropped/stop playing sounds while connected to my Sony TV (G950). It can play music from the Spotify app, but it will not play sound from the TV if I am watching YouTube or Netflix.

The only way I can fix the sound issue is by restarting my TV.

I highly suggest you turn on simple IP control in the network settings of the TV. There is a bug with Sony’s implementation of deep sleep that can interfere with Sonos. Simple IP control circumvents this bug. 

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I have the same issue. I received my Sonos Arc about 2 weeks ago. Everything was working perfectly for the last week and a half. 

However, my Sonos Arc have dropped/stop playing sounds while connected to my Sony TV (G950). It can play music from the Spotify app, but it will not play sound from the TV if I am watching YouTube or Netflix.

The only way I can fix the sound issue is by restarting my TV.