I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?
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Same issue, any solutions?
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Userlevel 1
I’m having the same issue with the arc. Keeps cutting in and out and I have taken the HDMI cable as suggested above. Never had this issue with the old playbar. Hopefully a firmware update will fix this issue. Most frustrating.
same Issue Here. I Have Sony A80J , I cant watch any Movie with Atmos sound.
What source App are you using? If it’s Netflix, then ensure you have their (higher level) premium subscription and that Dolby Atmos is shown near to the title of the TV/Show - Also what is the current audio output that’s showing on the now playing screen in the Sonos App when you’re playing any Atmos source?
Yes. I have the Netflix premium Suscripcion.
I see “Atmos” in the Sonos App when I play movies with Atmos sound. Is not the issue, I have Cutting off when its play movies.
Thanks for answer! And I hope Sonos fix this issue.
Have you tried switching the HDMI port from eARC to Arc to see if that solves your issue?
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+16
Hi
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Same problem for me, the sound cut few seconds every like 15 min + a big bzzz sound happen when there is no sound for a moment and a sound occur… e
I'm connect for my pc Gpu (RTX3080) by hdmi 2.1 (8K) to LG CX, then to the sonos arc (earc hdmi 2.1 provide with the arc)
It is really annoying :( !!
Userlevel 1
Thanks. Diagnostic report no. 226069333
Userlevel 6
+16
Hi @Ben4550, thanks for the update. I appreciate you taking the time to submit the diagnostic report, Upon checking on the diagnostics report that you’ve sent, I can only see the Sonos Boost that is online, Kindly unplug for at least a minute, and replug it back in for all other Sonos products that you have so we can check if that will work.
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Userlevel 2
Just had this happen today for the first time. Sound dropping out for a few seconds every 10 mins or so, sometimes with a crackle/pop noise. When I tried to get into the Sonos App it seemed to be offline, saying the system and app we're on a different network apparently. The only thing I can think of is it somehow connected to my mesh node at the other end of the house which could of confused it, and would be a weak signal, no idea really. I'll monitor it and hope it's a one-off and doesn't happen again (app is back to normal now).
Hi
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Already done that, no updates yet ……..
Not sure if my issue is the same.
I have an ARC, LG Oled and Apple TV.
Watching source from the TV apps, the audio randomly drops off for a few seconds and then comes back.
Happens once every few days.
Not sure if the ATV does it also.
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I’m having this issue too. I pretty much have to power cycle the speaker every time i want to use it with my TV (the sounds works fine when just playing music). Has anyone been able to resolve this issue?
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+16
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Confirmed the HD Fury Arcana resolves the issue 100% so it’s definitely an issue with the lossy encoding of atmos over Dolby digital plus pass through over hdmi arc instead of eArc to the sonos arc. Likely some edge case between how Netflix encodes atmos and how LG and other manufactures pass through over ARC.
The Arcana splits the hdmi signal, sends audio to the Sonos Arc over hdmi eArc and video to the Lg over hdmi arc. I still have volume controls but now I also have upscaling, reliable atmos, and the ability to force HDR. Love it. Expensive, but worth it overall
Hi Simon, I just sent another diagnostics over, the code is 2060929079.
The speaker is connected to the eARC port of my 2020 Samsung The Frame television. I have the eARC setting on the TV turned off because when it is set to Auto, i get zero sound whatsoever.
These sound issues apply to all the content i’m trying to watch so it’s not related to a particular streaming service.
Really need some information on what is going on here. Should i just return the speaker?
Userlevel 6
+16
Hi
Let us know how you get on with the advice above.
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I’m still having to restart the speaker every time i use it to prevent the sound from cutting in and out. Is there someone i can speak with about this?
Userlevel 6
+16
Hi
Let us know how you get on with the advice above.
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Still having this issue with my Sonos Arc + Samsung QE65QN95A + Nvidia Shield Pro 2019.
Sonos has concluded that the issue is with Nvidia Shield and the way this device is sending the audio signal from Plex over HDMI. Tried different framerate settings and tried the Refresh Rate app. But still no solution. Some much time spent troubleshooting. Really starting to regret buying the Arc..
After a month of the sound working without cutting out, the issue started again this afternoon. Diagnostics number: 1078195634.
Hoping to hear a fix is coming soon on the issue.
Until there is a definitive solution from Sonos that works across all TV brands, I have found the best solution is to “downgrade” to the optical adapter and give up Atmos, or try a dedicated streaming box such as Roku Ultra or Nvidia Shield TV Pro. I am currently getting good results with Roku Ultra but if it fails within my return period then I will move on to trying the Nvidia.
I would have added Apple TV 4K to the list but it seems a lot of people are having problems with that one too.
Got this sorted on my system. I swapped out my HDMI cable.
I went all round the houses only to discover it was something so simple. 🤦🏼♂️
So you swapped the original hdmi 2.1 cable equipped with your Sonos with a new spare one?
Was the original cable from Sonos the faulty component?
If yes, please tell me: haven’t ever tought that could be the problem
tnx
Until there is a definitive solution from Sonos that works across all TV brands, I have found the best solution is to “downgrade” to the optical adapter and give up Atmos, or try a dedicated streaming box such as Roku Ultra or Nvidia Shield TV Pro. I am currently getting good results with Roku Ultra but if it fails within my return period then I will move on to trying the Nvidia.
I would have added Apple TV 4K to the list but it seems a lot of people are having problems with that one too.
I think this is probably a nice fix for some, but after attempting, the optical connection is not able to control the volume. It seems the Samsung remote is not IR, so it will not pair with the Arc.
So we sit and wait for a fix, and reseting the Arc is not a solution.
Took me months to figure it out, but I have the answer!!!!!!
go to Amazon, buy the $11 cec-less hdmi adapter. I bought this one. BlueRigger 4K HDMI CEC Less... https://www.amazon.ca/dp/B07BFL8TM8?ref=ppx_pop_mob_ap_share
it’s perfect now. My wife no longer hates me.
Where did you put the adapter? Between the TV and the Sonos?
Tnx
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