We bought the Samsung 55" UHD curved LED Smart TV on Amazon Prime Day July 12, 2016 but its smart remote won't control my Playbar's sound. I'm using the Optical jack on the TV and can hear good sound from the Playbar, but can't control the volume. I used the Sonos Settings --> Remote Control Setup to no avail... The remote seems to use IR.
Any ideas would be appreciated since both are 2016 models.
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That's weird - does begin to look like an outright incompatibility issue. I have no suggestions to get round that (other than the unsatisfactory one of using a couple of the other buttons). Maybe this is one for a Sonos staff member to pick up.....
OK thanks for clarification. We are used to queries about why Samsung RF remotes don't work with Playbar, so maybe jump to that. So you are saying the Playbar will recognise and learn signals from the remote for any buttons... except the volume buttons themselves?
This not a touch remote. It is the new Samsung TM1680A remote with press buttons. Works fine with Apple TV. I can control the volume on the Playbar with the channel button and the other buttons on the remote. The only button that will not work is the volume button.