Question

Unable to set up google assistant

  • 21 September 2019
  • 33 replies
  • 10548 views
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33 replies

C
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Thanks Ken. I factory reset the beam as part of the retesting of this bug and have no additional wi fi access points. Unsure about what rebooting the router would do? Are you suggesting the Beam doesn’t have internet access? All other wi fi appliances on the same network have access, and after the factory reset the Beam connected to the network OK and did TruePlay etc without problems (also added Apple Music as a service).
Ken_Griffiths
Also if you have any other WiFi access points, it’s worth switching those off temporarily, so that the mobile controller and speaker are both connected via the main router.
Ken_Griffiths
CRC77,

I haven’t tested this myself recently, so can’t say if it might be a temporary service outage, but did you perhaps try rebooting both the local router and the speaker that you’re trying to add the GA to? Sometimes a reboot will resolve such issues, but it’s worth rebooting both the router and the speaker.
C
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I have submitted a diagnostics report with Sonos on this one. I will update this thread with any progress.
D
Same issue all weekend for me also.
C
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Exactly the same issue here. iOS 13, Sonos 10.4. Cant set up Google Assistant and stuck in an endless loop
G
Userlevel 3
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I have exactly this issue as well, it's been going on all weekend.
H
I have had the same issue and support told me that it was related to iphone and ipad. They could not tell me when it would be fixed, but i don`t think it will be resolved dyring the weekend 😞
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