Question

Unable to set up google assistant

  • 21 September 2019
  • 33 replies
  • 10546 views
Z
Trying to set up Google Assistant and I am getting an endless loop trying to authenticate.

I’ve reviewed all the related topics, the only answer I’ve seen relating to my issue is a service outage, which there isn’t anything noted on the status page.

running iOS 13
updated app versions
cleared all browser history and cache
removed all music services from sonos
removed all but my primary google accounts
deleted both sonos and GA and reinstalled
rebooted

pretty frustrated, just had set up issues with Spotify just two days ago and was beyond straight forward. Setting up services shouldn’t take hours.

any suggestions?

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33 replies

J
Userlevel 4
Badge +3

As others have said, I couldn’t add Google as a voice assistant via the Sonos app, it started the setup process and then just took me to a Sonos 404 web page.

 

I just used the Google Home app/ Add Device ( + icon top left ) and then add Sonos from there.

setting up Alexa from within the Sonos app worked fine.

Sebastien D.
Userlevel 4
Badge +11

Hi @jeciwould ,

Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

 

Help others find useful content by clicking the like button and selecting best answer to your question.
J

I’m having the same problem and it’s driving me crazy.  I might have to return this.  Can’t find updates or solutions. 

A

I have the same problem unable to link Sonos and GA on iOS - when I attempt to add Sonos  I get taken to the log in page - correct log in details used and I get the message { "error " : " server_error" , "error_description " : " "} GA then tells me account linked but I am unable to view any of my sonos equipment. - any suggestions?

Kristensen
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Google Assistant just released a new version in App Store. Works for me now.
C
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So I got it to work. You have to download google home and connect assistant that way instead. Five minutes after I tried everything functioned perfectly.

I didn’t have the action available, so added it via Google Home add devices > Sonos and it worked!

i had tried this approach two days ago and it didn’t work, however between then and now the Sonos app was updated from 10.4 to 10.4.1 so I am thinking perhaps that made the difference.
P
So I got it to work. You have to download google home and connect assistant that way instead. Five minutes after I tried everything functioned perfectly.
C
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So I managed to get it working again last night but I had to do 2 things in order for it to work:
1) Connect my beam directly to the router via ethernet cable
2) Add Google assistant via the Sonos app on a device with iOS 12 (both app versions the latest).

So I think it's iOS 13 related (I had trouble connecting a Google mini on iOS13), but I also had strange issues with WiFi so perhaps both steps might help you.

I did the same with my son’s iOS 12 iPad and couldn’t get it to work. I now have a support ticket number with Sonos. Will keep you all updated.
D
So I managed to get it working again last night but I had to do 2 things in order for it to work:
1) Connect my beam directly to the router via ethernet cable
2) Add Google assistant via the Sonos app on a device with iOS 12 (both app versions the latest).

So I think it's iOS 13 related (I had trouble connecting a Google mini on iOS13), but I also had strange issues with WiFi so perhaps both steps might help you.
C
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That’s okay. Are you able to perhaps cable the Beam to your router and then run a further check for any Sonos App updates?

Did that. No luck. Sonos support asked me to do the same.


Check the “About My Sonos System” in Settings/System just to ensure all your speakers are running on the same software version and build number.


I only have one speaker; the Beam. It is running 10.4. The iOS app is 10.4.1.

I am on my third night responding to Sonos support, and I am now getting frustrated.
C
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Does anybody have any idea if iOS 13 is the problem?

No idea.
P
Does anybody have any idea if iOS 13 is the problem?
D
I have the same problem :(
i have rebooted my router. Still not Worning

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P
I’m having the exact problem. Called support and they told me to re-boot both router and speaker. However that has not helped at all.
have also tried to connect GA to Sonos with my IPad but without luck.
patience...
Ken_Griffiths
That’s okay. Are you able to perhaps cable the Beam to your router and then run a further check for any Sonos App updates?

Check the “About My Sonos System” in Settings/System just to ensure all your speakers are running on the same software version and build number.
C
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Thanks for the persistence. No luck again after router reboot.

Error message I am fairly consistent getting now is this: (within GA app)

[h5]”Register your speakers[/h5]
You need to link speakers to your abc@abc.com Sonos account before you can add this skill.
Go to More > Settings > Account Settings in the Sonos app. (If you don't see Sonos Account, your Sonos system needs an update.)“
Ken_Griffiths
Yes changed the DNS from ISP issued to the Google DNS servers for all devices on the network.

Router is a ZTE H268A.
In the router setup, perhaps try switching IGMP Mode to 'on' and see if that sorts it.
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C
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Yes changed the DNS from ISP issued to the Google DNS servers for all devices on the network.

Router is a ZTE H268A.
Ken_Griffiths
I had a glimmer of hope seeing a Sonos app update 10.4.1. No luck.
Just to clarify, did you change the DNS and what router is it?
C
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I had a glimmer of hope seeing a Sonos app update 10.4.1. No luck.
C
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Sonos suggested router reboot as well, and also fixed Ethernet connection both scenarios with staged power up (router first then Beam). Both options still presented me with the endless loop from the Google Assistant “Connect your Assistant to your Sonos Device” screen.

Continuing my support discussion with them.I reckon to maybe try changing the DNS on your router and use the Google DNS servers instead. Try either 8.8.8.8 or 8.8.4.4. See if that makes any difference.

Tried with router reboot. No luck.

Edit: the process did differ slightly. The Assistant app with a Sonos site opened within it indicated that the product needs to be registered with Sonos (which it is). Then back to the loop. Just appears the handshake between Sonos and Google is not happening at all.
Ken_Griffiths
Sonos suggested router reboot as well, and also fixed Ethernet connection both scenarios with staged power up (router first then Beam). Both options still presented me with the endless loop from the Google Assistant “Connect your Assistant to your Sonos Device” screen.

Continuing my support discussion with them.
I reckon to maybe try changing the DNS on your router and use the Google DNS servers instead. Try either 8.8.8.8 or 8.8.4.4. See if that makes any difference.
C
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Sonos suggested router reboot as well, and also fixed Ethernet connection both scenarios with staged power up (router first then Beam). Both options still presented me with the endless loop from the Google Assistant “Connect your Assistant to your Sonos Device” screen.

Continuing my support discussion with them.
Kristensen
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I'm pretty sure the issue isn't with the speakers but with the OAuth between Sonos and Google.
Because this happens when you try to connect Google to your Sonos Account.
Ken_Griffiths
Communication between devices occurs using mDNS protocol and a router reboot can often resolve issues around that type of communication problem. That’s why I suggest rebooting the router aswell.
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