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Turn down Assistant volume on Sonos One?


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Is it possible to turn down the Assistant volume on the Sonos One independently of the music volume?

I have my Sonos One fairly loud but don't need the Assistant to shout!
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Best answer by Ryan S 6 July 2019, 01:57

I'll make sure your voice is heard with the team. It's not the first request for a similar feature from the community. I don't have any details as to if it'll happen, but I'll make sure the team knows people are still asking.
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For what it’s worth, Google and Sonos are in the midst of a legal dispute so this situation is not likely to improve. Sonos may have gotten screwed over if you take their argument at face value, but Google has more money and experience on their side. Sonos needs Google, not the other way around. The longer this is drawn out, the less likely we hear of an amicable resolution.

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Decided to return my Lunar White Move sadly. Can’t use the device in the bedroom with Google yelling at me in the middle of the night when I ask it to turn off my lights or cancel an alarm if I wake up earlier.  

Please can someone respond to this, it clearly needs to be fixed as it is downgrading the whole Sonos experience

Just adding a +1 to this issue (having signed up to the forum specifically).

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Adding to this, as I previous had a One after GA support launched, and ended up returning it because the support was very unreliable. I got the Lunar White Move yesterday and see that the assistant volume is still extremely loud which makes it problematic to use in the bedroom at night when trying to turn off lights, or set alarms, etc. This really can’t be that difficult to change and I hope that all the litigation going on b/w these two organizations right now doesn’t hamper improvements to this feature.

I have come to avoid using GA on my Sonos One, and quite frankly wish I had kept the Play:1 it replaced. I agree with all the other comments made in that it's jarring, annoying to the point of abusive and not a pleasant experience for the neighbours! Google are missing out because it means that I'm not using the voice assistant as I would, and you are missing out as it means that my intention to invest in a Sonos powered smart home has ceased to be. 

Totally +1 to this. The whole experience using Google assistant in the living room when the Beam is the main speaker, is terrible. The program you are watching is turned down for an extended period while the assistant plays back to you everything you just said, at a loud volume. My Google home mini had stopped repeating every command back to me, and just turned on/off lights with a confirmation sound. Now I have to listen to "sure, turning the living room light off". Turning the TV in/off was always done silently. Now I have "sure, turning Sonos TV control living room on". Drives me nuts 

I also want a fix SOON.

At least a quick fix... now!

Can this please be fixed… please. I’m using a bunch of Sonos One speakers and find myself actively avoiding using GA due to how it yells; seemingly randomly.

 

Evenings looks like:

🥱 “Hey Google, turn off all the lights.” (Sometimes I’ll add a ‘please’)

 

🤖“OK!!!!! TURNING OFF 14 LIGHTS!!!!! IT APPEARS TWO LIGHTS ARE UNAVAILABLE!!!!” 

🤯🤯🤯😱🤢😰😰🥺😠😣

 

🤦🏻‍♂️“Hey Google, please remind me to write an apology letter to all neighbours within a 300m radius… again.”

Even if it is a Google problem, it’s also a Sonos problem to solve on behalf of their customers. No buck passing allowed. Sonos has far more influence than individuals do.  Protect your brand integrity please. 

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I want this also - it’s crazy having the thing shout at me in the middle of the night.  It cannot be that difficult to fix.  

When I say “Hey Google, tell me about my day” I hear the greeting, overview of weather, traffic etc. at a nice volume on my Sonos One and then she shouts at me “Here’s the latest news.”  Hardware controls don’t work and the news stories that follow are at the same crazy loud volume.  If I needed to hear it 1000 feet away it would be perfect.  When I’m in the same room it’s assaulting.  This is sooooooooooooo annoying.

Just got a beam to pair with my ones , need to be able to turn down the volume on the GA so it's not as loud as the music/TV 

 

Come on sonos, please fix this. 

Is it possible to turn down the Assistant volume on the Sonos One independently of the music volume?

I have my Sonos One fairly loud but don't need the Assistant to shout!

I'd like this also!!! 

Adding to this complaint.

I took for granted there was a way to lower the GA volume but I see from all the other complaints there is none and it’s been an issue for more than 10 months. This can’t be a difficult fix, and is not a luxury experience from what is suppose to be a luxury product.

 

@SONOS: PLEASE, AT LEAST GIVE A WORK AROUND TO CUSTOMERS WHILE YOU ARE (HOPEFULLY) trying to figure this out.

 

The assistant volumes are really WAY TOO LOUD.

 

 

PS-  I wanted to add that I switched to Google Assist at because I do not want to support Amazon and Amazon products but sadly Alexa doesn’t have this issue. I hope Sonos and Google get on assistant and improve the experience so we don’t have to have everything Amazon :(

At first, the level was acceptable. But now (a year later) the volume level of my assistant looks like to keep getting harder every day. The buttons on the speaker itself won't react to the volume change.

Now with the Coronavirus times I'm able to work a lot from home, and would like te be updated by my smartspeaker with the latest news updates. Unfortunately, my neighbours get the new for free too now :rofl:

Sonos → Google GET TOGETHER, man up, or do whatever you'd like to do this summer. But please give us the asked changes to freely adjust the volume settings.

yours sincerely,

My neighbours and I.

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Another option since Sonos is pinning this issue on Google would be to implement the functionality so Google Assistant doesn't repeat every command back to you. If I turn on the lights, I don't need it yelling at me to confirm "ok turning on the hallway lights". Google products have been able to do this for 6+ months, you get a small audible sound rather than repeating the entire command back to you.

 

I had a feeling buying Sonos products with Integrated Google Assistant would result in inferior functionality and stagnant updates. It's been a year and I haven't seen any of the Google Assistant issues fixed, and these are things regular Google home minis can do. 

Adding to this complaint.

I took for granted there was a way to lower the GA volume but I see from all the other complaints there is none and it’s been an issue for more than 10 months. This can’t be a difficult fix, and is not a luxury experience from what is suppose to be a luxury product.

 

@SONOS: PLEASE, AT LEAST GIVE A WORK AROUND TO CUSTOMERS WHILE YOU ARE (HOPEFULLY) trying to figure this out.

 

The assistant volumes are really WAY TOO LOUD.

 

 

I sought out this community forum specifically to make this request; I’m glad someone else made it. I purchased Sonos specifically for the Google Assistant integration, but this annoyance is making me reconsider buying more speakers.

It’s very strange how they didn’t see this themselves. 
This really is a problem for them to consider doing something about and fast. I would use the feature everyday if it wasn’t screaming at night in my apartment. Now I never use it because it gives me stress. Not a very pleasant experience. The speaker is great! But everything needs to be great. 

I sought out this community forum specifically to make this request; I’m glad someone else made it. I purchased Sonos specifically for the Google Assistant integration, but this annoyance is making me reconsider buying more speakers.

I would never have bought this kind of product (Sonos one) if I knew that Alexa and GA (WOULD SCREAM AT ME) (hands off) when it is in fact a “voice controlled” appliance. What I say is that even though I bought a voice controlled speaker I have to physically walk to my speaker and touch it with my finger a couple of times and then say what I want it to do, I like my stuff to NOT fuss with me. Instead it’s easier to quietly find my iPhone and find my hue app when I go to bed. Yes of course I’m lazy! That’s why I bought the product. Why else have a (voice controlled) speaker. What’s the point of you even answering if you don’t know everything about the subject that we in this forum are talking about? And requesting! 
The speaker is pricey and Sonos can (probably) pretty easy fix this with programming and updating the app. I’m no expert but can you integrate Alexa and GA into your app to work pretty seamlessly with your speakers then it would probably not be that fricking hard to get some kind of “slider” for the voice assistants. Thank you! 

You are probably right that there may be a problem with how feedback is handled. However, I don't see any issue with forum staff giving an "I don't know" answer. Some people have issues with this answer and feel this answer is problematic. I actually don't. So, I assume others may be like me and be more indifferent.

We did pay good money for a good product. I agree with that. Now, I say let's move on. If we expect better ongoing services beyond the great product, maybe charging a subscription or monthly maintenance is in order. I'm not clear where customers are entitled to having "voices" after the product is paid for and delivery is completed. If anything, it is a privilege to even have a forum where your voice can at least be heard.... By someone.

I'm not sure if there is much more I have to say. I agree with you up to the point of entitlement.

 

Just wanted to add my voice. +1 for this request.

Also to respond to people's frustration. I am a customer and I share the frustration, however, I've also worked where these Sonos reps stand. As a liaison, their job is to take your feedback to the team.... Not the other way around.

It's not really an arrogance thing either. The teams have roles and responsibilities. The product development team is super busy working on developing products. And where they are happy to take input, the ability and patience to provide output is very limited. If the "liaison" team were to corner a product development team member to take time out to give information, despite being well intentioned, heads would roll. I can just imagine a project manager intervening with a "what are you doing, these guys are busy".

So, in all reality, find the CEO's Twitter account and post a comment at the top. These guys just want to keep their jobs. Obviously, you're looking for a culture change at Sonos which is not very likely to happen over a forum post.

Cheers!

I’d have to agree with this, the staff obviously work hard and produce great products. There is however, in my opinion, a problem with how feature requests are prioritised, handled internally and communicated back to the customers. It makes for a bad user experience when people feel like they are not listened to or taken seriously.

 

The point you raise about developers being too busy developing new products is not in my mind a valid reason to abandon customer requests from people that have already paid good money for the products.

 

Just my opinions, I realise that it might sound like people are complaining at the forum staff but that is certainly not what myself or hopefully others are doing. We are complaining at the processes and procedures that lead to customers opinions seemingly being abandoned.

Just wanted to add my voice. +1 for this request.

Also to respond to people's frustration. I am a customer and I share the frustration, however, I've also worked where these Sonos reps stand. As a liaison, their job is to take your feedback to the team.... Not the other way around.

It's not really an arrogance thing either. The teams have roles and responsibilities. The product development team is super busy working on developing products. And where they are happy to take input, the ability and patience to provide output is very limited. If the "liaison" team were to corner a product development team member to take time out to give information, despite being well intentioned, heads would roll. I can just imagine a project manager intervening with a "what are you doing, these guys are busy".

So, in all reality, find the CEO's Twitter account and post a comment at the top. These guys just want to keep their jobs. Obviously, you're looking for a culture change at Sonos which is not very likely to happen over a forum post.

Cheers!

I purchased a Sonos one for my bedroom recently, the Alexa integration is fantastic. Or so I thought until I woke in the middle of the night and instead of get up and look at my phone, I asked Alexa for the time. Everyone in the house woke up.

 

The inability to change the Alexa / GA volume is absolutely ludicrous. There are numerous forum posts about this going back years. When Sonos staff do respond they are just generic robot responses with no useful information. The product is fantastic but the lack of this vital feature along with the lack of acknowledgement and transparency on these forums is appalling.

 

Is anyone that works at Sonos prepared to let us know if / when this is coming so that customers can make informed decisions before buying more speakers?

 

I would expect this with a cheap Chinese speaker from eBay but not Sonos. How disappointing.

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