Sleep Timer doesn't work with Google Assistant

I’m not sure this was ever a feature available on Sonos, which are Google ‘enabled’ Assistant devices, rather than having the full features of a full blown Google device - A similar thing applies to the situation with Alexa Assistant too - There has to be a ‘will’ to provide these features by both manufacturers for these things to be added to a 3rd party device and, just as an example, if Google say ‘No’, then it may never happen.  Its clearly for Google to let their customers know what features are/are not available from their portfolio on 3rd party devices like Sonos speakers.

Also even if such features were available, Google likely have the right to withdraw them at any point from such products. So my thoughts are, as it’s a Google feature being requested here, it’s probably a better idea to perhaps canvass Google for the feature required.

It’s fairly pointless discussing further here, that seems clear; since Sonos don’t pay attention to these threads, and your input through this thread (and many others) has been to try and point the blame anywhere but Sonos.

 

Regardless, we paid for a Sonos product, and the support should be provided by Sonos on their product, not by a 3rd party that has a perfectly functioning product on their own hardware and many others.  

Quite clearly, GA as a product is not broken in the same way, since the features discussed here (for example alarms and timers) work fine on every Google product, and every other hardware platform except for Sonos.

 

So the issue is the implementation of the GA software within the Sonos code, and Sonos should be fixing this.  It is rather obvious to me that since everyone is having an issue related to timers and alarms, that it is probably something as simple as the timezone or daylight saving not being taken into equation when GA sets the timer against the Sonos clock.

Suggesting we should be raising this with Google is a blatant palm off and a finger up at Sonos customers tbh but then again so is this absolute failure to fix such a basic problem for years now, by Sonos.

 

FYI @Paul Sinnema , I’ve gone back and forth many times, and just my 0.02$, but Alexa is where I stuck finally.  GA is just totally buggy and unusable, not to mention slow.  You cannot also add Sonos Assistant with GA, but you can with Alexa.  It’s quite clear Google and Sonos have no intention to work well together, probably because of the recent back and forth suing between the two companies.

 

 

Generic response from Sonos team.

"Hi there,

Thanks again for contacting Sonos.

We wanted to follow up and ensure that your case was resolved. If you need anything else, simply reply to this email and let us know that you need help. If all is well, keep an eye out for a follow-up survey shortly.

Thanks,
The Sonos Team"

Unsure whether this means they feel it's resolved, or whether as with my other tickets the support staff don't even seem to be aware that Google Assistant has been released. I'll test the timer again when I'm home, but I'm not optimistic...

Having the same issue on my new and freshly updated Sonos Move. Sad to see this critical voice feature still not working after a year of posts about it :(

Just cutover from Alexa to Google, disappointed that this is an issue, we use it nightly, guess I'm moving back to Alexa.

Doug, thanks, useful,  I was thinking of setting up a third party app as a work around. But Olisto doesn’t have links to Sonos or Google in its Channels now? 
Maybe it’s lost access to them since your post? Or maybe I am stupidly missing something obvious - not unknown!! 
(I’ve used Yonomi to successfully shuffle playlists via GA and Sonos but it doesn’t have sleep timer as an option for Sonos unfortunately) 

The fact that there are no reactions from Sonos makes me very sad. My home is full of Sonos devices and this problem has me totally in it’s grip. I’ve got a Premium YouTube account and am unable to play YouTube music on Sonos using Alexe. So I switched to Google just to find out sleeptimers don’t work no matter what. Woke me up after an hour with alarm sounds and music still playing, thank you. The YouTube premium account prevents these irritating adds but is pretty expensive with 15,99 Euros/month. There’s a cheaper account but that only plays music. If only YouTube would support music on Amazon I would switch back to Alexa in wink. I could of course take an Amazon Music account for 9,99 Euros/month but that would make the total 25,99 Euro/month for both accounts. And I guess they just don’t care. Money is flowing in nontheless. Sonos is stuck in the middle of all this, I don’t blame them. But It would be nice to get an explanation from them. So, come on Sonos, help your valued customers.

Still having the same problem