Google voice - sorry i can’t find what you asked for.

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Simon B
Userlevel 6
Badge +16

Hi to all, Sorry for the delayed response on this issue, I coordinated with our specialists about this issue and they’ve told me that there is no known issue for this error on Google Assistant and was asked to continue with the basic troubleshooting steps. 

If you're getting no audible response or this error message “Sorry I can’t find what you asked for” from Google Assistant when issuing a command, let me suggest the following steps for you to check.

  • Check if your Sonos system is up to date.
  • Sign out from your Google accounts on your device controller and browsers.
  • Giving specific commands, like example "OK Google, play The Beatles in the kitchen" will direct your Google Assistant to play through the kitchen speaker.
  • If the microphone is enabled, but Google Assistant still does not hear your room name or command correctly, check to see what Google Assistant heard: myactivity.google.com and check the corresponding activity if you will see an “unknown voice command” in the activity.
  • Try removing Google Assistant from Sonos and setting it up again. This will re-establish the connection with Google Assistant servers.
  • Hardwire through an ethernet cable one of your speakers to your router temporarily and check if Google Assistant will work.

Let us know how it works for you. You may also check out this article to get help with Google Assistant's daily routines.

We're here to answer any further questions you have.

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P
Userlevel 2

Is it possible this has to do with running the S1 OS? Is anyone experiencing this having already updated their system to S2?

Simon B
Userlevel 6
Badge +16

Hi @perrymasterflex & @mj1856, thanks for the update and for trying the troubleshooting steps provided. We’ll have this checked by our team, but kindly contact our phone support team as well for further assistance and more in-depth troubleshooting steps and so that they can file a troubleshooting ticket if there is a known outage for this issue. 

Please, feel free to let me know if you require any further information.

 

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Simon B
Userlevel 6
Badge +16

Hi @mj1856, thanks for the update and for the information that you provided.m Hoping for the best that it would be fixed soon since it was already coordinated with the right team. 

If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

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J

Thanks chinowp. Maybe when I get a free trial I give that a shot. I think that's ridiculous that we have to use the paid version. I think the other obvious work around would be bluetoothing it and selecting YouTube songs from the phone or other device. But that's a pain.

R

Hi.

I called the phone support and spent quite some time with the support engineer.  He was very helpful and working together ultimately we were able to reproduce the issue on his side.  He said he would escalate it to the appropriate engineers for further analysis.

Also, we were able to determine that this happens only with certain radio stations.  For example, saying “Hey Google, play KUOW” would always fail, where saying “Hey Google, play NPR” or “Hey Google, play KEXP” would work.  We both got the same results on our respective Sonos devices.

In my opinion, this feels like an issue with TuneIn’s API that Sonos is using.  Since I can ask the Google Assistant to play KUOW on TuneIn from other non-Sonos devices (such as my Android phone), I speculate that TuneIn may have more than one version of their search API.  Perhaps Sonos is using an older one that fails certain lookups whereas the newer one doesn’t.  I can’t verify this, but it’s reasonable.

Hopefully the Sonos engineers can look at this and either take the issue up with TuneIn, or switch to a newer or different TuneIn API.

 

Also, to answer @perrymasterflex’s question, I am only on S2 devices.

Yes this is how it works for me as well. It will play some stations I do not want to listen to through voice. But not the ones that previously worked. It used to work to say ‘hey google play classical music’ and now doesn’t. But if you specify the artist it will play. 😑

P
Userlevel 2

Seems to be working as of tonight. The only change I’ve made of late is the voice of the Google assistant. 

MAscooby
Userlevel 2
Badge +1

I also noticed two days or so ago that TuneIn appears to be working again.

“Hey Google, play <artist> on <service>” is still not working, either telling me <service> isn't supported or isn't connected or Sonos is unavailable, even though any given <service> works perfectly well from within the Sonos app.

M

So relieved to have found this thread! Yes, same problem for me, Google Assistant can play most things, just not radio stations - it’s always the “Sorry, I can’t find...” message

Same here

 

D
Userlevel 1
Badge

OK thanks.  What a pain…..

C

Try to find assistant settings and reconfigure

Xander P
Userlevel 6
Badge +15

Hi @Chris Lin, welcome to the Sonos Community.

Issues like this are generally related to either how the network is setup, or an issue with the settings in the Voice Assistant app. 

Have you tried the troubleshooting steps listed in this thread already? If so, I’d recommend reaching out to our Support Team for some further, live troubleshooting, as they have more tools available to investigate this with you :)

D

I have the same issue with my Sonos one pair. It alwasy say OK, play … but sorry I can’t find what you asked for although all my Google assistant devices work in my house. 
please help to assist

My diagnostics number: 220599023

C

Indeed, tech support seems to be completely MIA on this, even though there's clearly an issue related to the YouTube Music product. I have yet to be able to play anything from my own library on my Sonos Arc, or any other music for that matter (aside from a few random radio stations).

Any way to obtain some assistance on this please? 

D

So I’m here because I have the same issue. Google assistant will happily play YouTube music on my Sonos, but asking it to play radio fails with this message.

I’ve only just replaced Alexa with Google. Alexa managed fine. 

2 years on and still no resolution?

 

P

Same problem  using google asistent tunein error: I can’t find what you asked for

Diagnostic confirmation: 656720841

C

Same issue here with Sonos Arc I just got yesterday. Using the S2 app, was able to properly add my Google Assistant and YouTube Music, but when issuing most vocal commands for music, I get the same "ok, playing....... Sorry I can't find what you asked for". For some reason it does seem to work with a specific command like "play NPR on Sonos" issued to another one of my Google speakers, but otherwise it just refuses to play anything from my YouTube library or any of its free music. I already tried to unlink the music service and Google Assistant several times, but no luck. 

I called customer service earlier ([redacted]),and the guy was nice and patient but ultimately referred me to Google for this issue. Looking at this thread this is evidently an issue with Sonos, so any assistance with this would be much appreciated. 

Diagnostic # 685034964

J

The only way it would work for me was with YouTube music premium. The regular free YouTube, forget it

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