Alarm not working on Google Assistant

Show first post

42 replies

Jeff S
Userlevel 7
Badge +20
Hi folks,

If you're having this issue, please run through our troubleshooting guide. If that doesn't help, give us a call. Our phone team can help troubleshoot the issue live.
C
I’m having the same issue as goweb what are sonos doing about it ? My google home in the kitchen is working fine so it’s definitely a Sonos issue ! If not I will have to go back to Alexa !
B
Userlevel 1
Badge +1
Same here 🙄
J
Same here in Singapore. Was happily setting alarms with google assistant on Sonos ever since launch and in last couple of weeks.

  1. "Hey Google, set an alarm for xxx"
  2. Google responds that alarm is set
  3. "Hey Google, what alarms do I have set?"
  4. Google responds that no alarms have been set
whats going on Sonos?
S
Same problem here in Denmark. Just moved from Alexa to Google assistant on my Sonos One - I guess I will be going back to Alexa, because I use the alarm feature every day. sigh... I wanted to use Google assistant, but I guess not then 😞
vaaf123
Badge
I just tried to set an alarm by voice command. I asked to set an alarm for 11 pm and when I asked to tell me my alarms, it tells me that I have one alarm set for 5 am snooze to 11 pm. The alarm still worked and played at 11 pm.

I found 2 main problems when I set an alarm by voice command:
  1. My sonos one uses the current volume for the alarm. This is a problem because if I set the alarm without increasing the volumen I will sleep through it.
  2. I can't set an alarm with a specific artist, song, playlist. GA asks me for the song I want to use and it tells me that it can't understand it or cant use [song's name]
To be honest I prefer to set the alarms with the sonos app. I made a playlist in Spotify and linked it with the alarm I wanted to play it. I even chose the Shuffle option (which can be tricky sometimes using voice command) and put a time limit of 30 minutes so I can do my mourning routine while hearing the playlist.
T
Same problem here...
Any sign of a fix yet?
S
Seems like the newest update solved the problem... hurra 🙂
tomythomson
Badge

I was awoken at 4am today by the GA alarm on my One. The alarm was supposed to go off at 9am. Sonos needs to fix this alarm problem now. This is ridiculous and if they don’t fix this I will not be buying anymore Sonos speakers and will instead buy Google Nest speakers. 

J

Just chiming in to say I have the same issue. I have an alarm set for 7:43am every weekday (when my son needs to leave for school). The Sonos one has the “alarm set for 7:43am, snoozed until 1:43am” and I can’t undo it. 

B

I’m glad I found this, I thought I was going made. This is a very annoying bug and feels me with no confidence that my alarm is going to go off. 
Please Sonos fix this issue. 

K
Badge

Have had this issue for two years. Just got married and moved, so Factory Reset all my Sonos Ones, yet Google Assistant’s alarm functionality when asked to repeat the time is completely wrong. Come on Sonos - you can do better.

 

All the original Google Home/mini devices work fine, so definitely in your court.

R

I just started noticing this recently on my Beam after upgrading to “S2”, whatever that means… I’ve only ever used my google assistant feature for alarms, not the sonos alarms. It might have been present before the upgrade, but definitely noticed it recently.

In my case, the alarm goes off at the correct time, it just reports the incorrect time when I query it or cancel it.

My guess is they had a bug around time zone management, and someone on Sonos’ software team had a bright (by bright, I mean not so bright) hack to use UTC and then secretly snooze the alarm to create the proper time zone offset. Sonos - this has been an issue for 4 years based on this thread - fix it already!

 

S

I have an alarm set on my Beam somehow, probably set by Google Assistant/voice. It goes off everyday.

I’ve deleted all alarms in the Sonos app. If I ask Google if there are any alarms set, the answer is no.

Then the next day the alarm goes off again…

WTF?

T

The “snoozed until” the actual time I set issue has just started for me now. Everything is up-to-date.

S

Sonos, please fix this now! It's fake marketing that you can use Google Assistant on your speakers, solve the problem!

D

Has anyone figured out a fix for the snoozed alarm issue? I cannot reliably use my Sonos for voice alarms with Google Assistant. I had hoped the S2 update would fix it, but it has not.

 

If I set an alarm by voice for 8:30 AM, it acknowledges, but sets it for:

-either-

“You have set an alarm for 1:30 PM snoozed until 8:30 AM tomorrow.”

-or-

“You have set an alarm for 8:30 AM snoozed until 3:30 AM tomorrow.”

 

Clearly this is a time zone issue. Since I am in CDT, the offset from UTC is 5 hours.

 

If the alarm is set to the second option, then I don’t get my morning alarm, and am instead woken up at 3:30 AM the next night. If I set the alarm for 8:30 AM for weekdays, which alarm I get on a particular day is random.

Reply


Terms & ConditionsCookie settings