Alarm not working on Google Assistant


Userlevel 1
Alarms don't seem to be set through Google Assistant.

Steps to reproduce:

  1. "Hey Google, set an alarm for xxx"
  2. Google responds that alarm is set
  3. "Hey Google, what alarms do I have set?"
  4. Google responds that no alarms have been set

31 replies

Has anyone figured out a fix for the snoozed alarm issue? I cannot reliably use my Sonos for voice alarms with Google Assistant. I had hoped the S2 update would fix it, but it has not.

 

If I set an alarm by voice for 8:30 AM, it acknowledges, but sets it for:

-either-

“You have set an alarm for 1:30 PM snoozed until 8:30 AM tomorrow.”

-or-

“You have set an alarm for 8:30 AM snoozed until 3:30 AM tomorrow.”

 

Clearly this is a time zone issue. Since I am in CDT, the offset from UTC is 5 hours.

 

If the alarm is set to the second option, then I don’t get my morning alarm, and am instead woken up at 3:30 AM the next night. If I set the alarm for 8:30 AM for weekdays, which alarm I get on a particular day is random.

just want to say i’m also experiencing this very weird bug on my sonos one.

 

“hey google, set my alarm for 7 AM"

 

“got it. alarm set for 7 AM"

 

“hey google, what alarms do i have set?"

 

“you have one alarm set for 2 PM, snoozed until 7 AM."

 

this seems to be some kind of glitch on sonos’s side, because my other google home products can set alarms normally. unfortunately i haven't been able to find a fix; i’ve tried disconnecting & reconnecting the speaker to google home & google assistant, manually setting the time in google assistant’s settings, changing the name of my room in google home, even clearing my history on google assistant… the issue persists.

 

Just chiming in to say I have the same issue. I have an alarm set for 7:43am every weekday (when my son needs to leave for school). The Sonos one has the “alarm set for 7:43am, snoozed until 1:43am” and I can’t undo it. 

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I was awoken at 4am today by the GA alarm on my One. The alarm was supposed to go off at 9am. Sonos needs to fix this alarm problem now. This is ridiculous and if they don’t fix this I will not be buying anymore Sonos speakers and will instead buy Google Nest speakers. 

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Same here,
any alarm I set seems to be set for 5 am snoozed until xx (actual alarm). Then the alarm rings and snooze function is not available. I ask google assistant to snooze, it responds correctly, yet the alarm sound still goes off. If I use the command stop after I ask it to snooze it just deletes the alarm. Sonos get on in please as I don’t even trust these alarms anymore.

I’m noticing the same thing. Bizarre. I’m not sure if GA on Sonos is reliable enough to be my main alarm. Seems too buggy. 

“Hey google, set an alarm for 6:15 AM on weekdays”  Google confirms

“Hey google, what are my alarms?”

...”You have an alarm set for 2:15 PM snoozed until 6:15 AM”

6:15 AM alarm goes off.

“Hey google, what are my alarms?”

...”You have an alarm snoozed until 10:15 PM” (WTF?!!)

10:15 PM goes off (waking me up as I’m trying to go to sleep)

At this point, I cancel all alarms and start over. I have no idea if 6:15 on the next weekday would go off.

**

Google won’t support this issue; they tell me to contact SONOS support

After the runaround, SONOS claims they don’t support this issue either.

I have several google minis around the house and they set alarms normally.

I’ve gone back to setting my alarm with Alexa until I decide whether to purchase another google mini for the bedroom

Same here,
any alarm I set seems to be set for 5 am snoozed until xx (actual alarm). Then the alarm rings and snooze function is not available. I ask google assistant to snooze, it responds correctly, yet the alarm sound still goes off. If I use the command stop after I ask it to snooze it just deletes the alarm. Sonos get on in please as I don’t even trust these alarms anymore.
Userlevel 3
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Ours worked initially, then some time back ceased working. As others report, it now verifies that it's understood the command, leading you to assume the alarm is indeed set. The alarm never goes off, and any subsequent queries reveal that it has no knowledge of a set alarm. When the alarms were working we had to use "Ok Google, stop", whereas Google Nest devices will cancel an alarm with just "stop".

We've had to resort to using Google Nest devices in other rooms to set alarms. It's a great shame, we've been very happy with the Beam, but if they can't get the Google Assistant integration resolved, we won't be buying anything else.
Userlevel 1
Two steps forward ... yes, the alarm function is now working but when you ask google if there are any alarms set it says “the alarm is set for x:xx time with a snooze for x:xx time.” The alarm time is correct, the snooze time is something new. I sense another update coming soon.
Seems like the newest update solved the problem... hurra 🙂
Userlevel 1
I have a google home mini and the alarm function works just fine. The function used to work on my Sonos One, it stopped working a few weeks ago. I removed the Google Assistant option from the Sonos One as recommended by the Sonos trouble shooting guide, rebooted and reinstalled the Google Assistant. Same problem, no change. Really seems like a Sonos problem, would be nice if someone from Sonos would acknowledge the problem and label this a "known issue" which they are working to resolve.
I'm the same here in Canada. Just bought my Sonos One gen2 two weeks ago, set it up and the alarm has never worked.
It's a must-have for our house and there seems to be no fix in sight.
Userlevel 2
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I'm seeing the exact same problem. I know for a fact that it used to work pretty well (I'm in Canada) but last night I have someone over and was happy to tell her: "You don't need your phone, my personal assistant will wake us tomorrow and you won't miss your important meeting".

She was uncertain and wary of those technologies so, to reassure her, I asked "When is my alarm set" to which I was told "You have no alarm set"!!! WTF. Tried 5-6 times, same problem again. It was working fine before.

PS: I just realized, it could be the case that when it was working fine, it was when I was using Alexa. I'm not sure anymore.
Same problem here...
Any sign of a fix yet?
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I just tried to set an alarm by voice command. I asked to set an alarm for 11 pm and when I asked to tell me my alarms, it tells me that I have one alarm set for 5 am snooze to 11 pm. The alarm still worked and played at 11 pm.

I found 2 main problems when I set an alarm by voice command:
  1. My sonos one uses the current volume for the alarm. This is a problem because if I set the alarm without increasing the volumen I will sleep through it.
  2. I can't set an alarm with a specific artist, song, playlist. GA asks me for the song I want to use and it tells me that it can't understand it or cant use [song's name]
To be honest I prefer to set the alarms with the sonos app. I made a playlist in Spotify and linked it with the alarm I wanted to play it. I even chose the Shuffle option (which can be tricky sometimes using voice command) and put a time limit of 30 minutes so I can do my mourning routine while hearing the playlist.
Same problem here in Denmark. Just moved from Alexa to Google assistant on my Sonos One - I guess I will be going back to Alexa, because I use the alarm feature every day. sigh... I wanted to use Google assistant, but I guess not then 😞
Same here in Singapore. Was happily setting alarms with google assistant on Sonos ever since launch and in last couple of weeks.

  1. "Hey Google, set an alarm for xxx"
  2. Google responds that alarm is set
  3. "Hey Google, what alarms do I have set?"
  4. Google responds that no alarms have been set
whats going on Sonos?
Userlevel 1
Badge +1
Same here 🙄
I’m having the same issue as goweb what are sonos doing about it ? My google home in the kitchen is working fine so it’s definitely a Sonos issue ! If not I will have to go back to Alexa !
Userlevel 7
Badge +20
Hi folks,

If you're having this issue, please run through our troubleshooting guide. If that doesn't help, give us a call. Our phone team can help troubleshoot the issue live.
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Sorry to say that, but I just tried it and I don't have this problem.
Example:
"Hey Google, set an alarm for 6pm"
"Your alarm has been set" (or sth along these lines)
"Hey Google, which alarms I have set?"
"You have an alarm set for 6pm"

Maybe slight off-topic: I am wondering if it is possible to set an actual Sonos alarm via voice commands (the one you can set in the Control to wake you up with specific music).
Yeah, same here. It was working fine until recently. I set 2 alarms to wake me up for work and none of them worked. Luckily my phone was close enough to hear me as well lol..
Now if I ask to set an alarm, I get the response that it has been set. But if I then immediately ask if there's any alarms set, there is none
Same here
Same issue here.... seems like it’s easy to sell products and advertise features that don’t work and then hide and ignore your customers
All I can say is "same here". And Sonos Netherlands know nothing and are friendly but unhelpful.

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