Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26403 Topics
W
WSGContributor I
posted in Components and Architectural
Playlist scrambled when added to queue

Today, I added a playlist to the queue.  The music items were in desired order in the playlist on the Sonos menu.  When added to queue they are in random order.

5
Simon B
3 years ago
D
dwyerkContributor I
posted in Components and Architectural
Pocket Casts not syncing

As of about 9/26 Pocket Casts has stopped syncing with my Sonos. The Pocket Casts app works fine on my phone. I’ve removed the service and readded it and there was no change. I am able to see my Up Next list but it’s 5 days old now. Does anyone know how to fix this?

3
D
3 years ago
T
TenbyContributor I
posted in Controllers and Music services
No access to my Apple Music from my Sonos

When I try to access Apple Music items from my Sonos, I just get ‘No selections are available’.  In IPad Settings, my membership is definitely active.   In Sonos Settings, my Apple account is shown - when I click on it and try to Reauthorize Account, it shows my correct Apple ID, and when I press Continue, it says Setup Complete, but it isn’t!  Any help, please?  When I add a new Sonos Apple account name, that goes through ok, but I can’t access recordings already in my list with my original Sonos Apple Account name. Stuart

5
Annazel S
3 years ago
F
fishndutyContributor I
asked in Components and Architectural
Sonos system starts playing at last setup randomly

Hello, I have 3 of the newer Amps purchased last year and using the latest S2 app on my Apple 10 iphone and the iOS is 14.1. Everything has been fine up until the last few S2 App / iOS updates.   Some how my Sonos system will start playing music where I last turned it off randomly without any involvement from me and my phone is laying on the desk.  Sometimes it’s 2 in morning and I haven’t had the system “on” for several days. This occurs with both Spotify and Pandora so I don’t believe the streaming services are causing it.Any suggestions?  Thanks! David  

1
Annazel S
3 years ago
E
EastwayAvid Contributor I
posted in Components and Architectural
New Wifi: 1of 3 Speakers Will Not Connect.

Switched out my WiFi router and after much tinkering finally got 2 of 3 Sonos speakers running by hard-wiring each via ethernet. But one of the devices disappears when I disconnect and try to access wirelessly. Have rebooted the router, rebooted the speaker. Still nothing.Very Frustrating

5
Mark P
3 years ago
A
Alberto.QContributor II
posted in Controllers and Music services
Audible.es not working.

It there a way to select audible.es because when I try to do sonos open also amazon.com and I can´t change the country and my audible account is in Spain...

2
A
3 years ago
T
TonywhiteContributor I
posted in Components and Architectural
AirPlay error message "controls unavailable for this device" its an iPhone 8 +running 14.1.

I am a New Owner of a Sonos moveWe downloaded the App I added the Airplay the Ihone Home screen and itworked once and since then I cant get it to work again I have rebooted the Router and re installed the App any other  ideas ? 

1
Simon B
3 years ago
D
DericSContributor II
posted in Speakers
Messed up system

My sonos system is totally messed up since an unavoidable update, all my speakers are early models S1 Play1x2, Play 3 x2, Play 5 and a Playbar. The controller will not complete a update and I only have the play 5 working. All the others are incompatible.I have bought a smart phone to try and set it up again and failed, I need help to sort this out. Deric

10
D
3 years ago
B
BilhfdhjdshjnContributor I
asked in Components and Architectural
alarm reverts to chime instead of radio.

Every time my alarm is scheduled to play a Sonos station it plays a chime instead. If I push the play button to pause the chime and then push it again the radio starts almost instantly. It's a Sonos one Just submitted a diagnostic report but I don't really know what that does and it was 8 minutes after the alarm was due to go off do not sure what value it hasThanks

1
Airgetlam
3 years ago
S
sdhartmannContributor I
posted in Controllers and Music services
Pandora missing from list of services

I can’t find Pandora in the list of music services to add, when I attempt to cast to my Move from the Pandora app, the Sonos 2 app loads and fails.What to do, anyone else have this issue? How did you fix it? 

2
Airgetlam
3 years ago
U
User69Contributor II
posted in Components and Architectural
Not existing bridge found during S2 update

I used Sonos removal tool to remove old Bridge device and add then Boost. Everything went ok but when trying to update for S2, update software informs me about existing Bridge and not allowing me to update for S2. However, as it was already removed and I do not find the Bridge even from Sonos system list. What should I do to be able to update for S2? System restart???

2
Mark P
3 years ago
C
charlesbell74Avid Contributor III
posted in Components and Architectural
Turntable Goes to Max Volume Automatically.

Hi everyone.  We have used our turntable for the couple of years and are now running into an issue.   Now when we play a record the volume automatically shoots up to 100%.  This issue just started in the past week.  Any suggestions? Charles PS. We have our audio-technica turntable hooked into a Play 5.

2
Mark P
3 years ago
R
RzdsonomaContributor I
asked in Components and Architectural
Sonos Radio HD

I started my Sonos radio HD trial today and found out that when I switched to port from beam, it won’t allow me to skip/rewind songs.

5
Bumper
3 years ago
M
mjepsonContributor I
asked in Components and Architectural
Connect AMP surround speakers stopped working.

Hi, I’ve been enjoying surround sound for over a year, but suddenly stopped working a few months ago.  My Setup (Living Room):Playbar Connect:Amp (LS+RS) Sub All devices wired through a switch that is connected to the router. Full Audio on Music in surround settings. I’ve gone to Settings > System > Living Room (Playbar) and removed the surrounds and they become a separate “Living Room” group, which now works fine and I can group them or play individually. I’ve unplugged (all four) Connect:Amp’s and the Playbar and plugged them back in after 60 seconds and restarted the Sonos S2 app. I get a banner in the app to add surrounds with Connect:Amp and click it and it sets up as expected, but no sound.  Diagnostic code (before surround setup): 551892727Diagnostic code (after surround setup, playing radio): 1402672324 Hope somebody can help get my surrounds back again.

2
M
3 years ago
Rob_16
Rob_16Avid Contributor I
posted in Controllers and Music services
"Updating music library" taking forever, mostly hangs.

I am on MacOS Catalina, and successfully changed my disk access settings per another thread, so that the below have full disk access:SonosLibraryServerSonosI indexed successfully a few times after that after adding a few albums, but today going to update the library again after only adding 1 or two albums, the Sonos desktop app hangs forever, spinning wheel, and then I have to force quit it. I let it try for over an hour this time.I have a large library: 43766 items, 688.58GB, but the support page says: "Depending on the size of your library, the music index may take several minutes to update."Have I exceeded the size that puts me into the “several minutes” category and bumps me to the “several hours” or “several hours and then will crash” territory? :)Again, I have updated the library recently a few times and this does not happen. (granted it takes way longer than “several minutes.”)Not sure if a diagnostic code reveals anything library related, but here it is anyway: 269838512.  

3
A
3 years ago
J
Jenboyle44Contributor I
posted in Components and Architectural
Symfonisk causing issues

Hi folks, Looking for some guidance. I've had a perfectly functioning Sonos setup in my kitchen living room - two play 1s, a play 5, playbar & sub. It's a large open plan room and all speakers are connected wireless to my router. A week ago I bought a Symfonisk for my baby's nursery. It seemed very fiddly to connect but I eventually got there, only to find tracks "dropping out", refusing to play any tracks, giving an error about encoding. I figured it was an issue on losing WiFi connection as that area of the house is older, thicker walls etc.  So I swopped one of my play 1 speakers - I removed it from the kitchen, set it up in the nursery and put the symfonisk in its place in the kitchen. The play 1 is functioning perfectly in the nursery. The symfonisk is causing all 5 speakers in the kitchen to drop out randomly. What is the issue here? Is this just down to poor ikea build? It's extremely disappointing and would discourage me from buying any further sonos products. 

3
Rowena B.
3 years ago
Jindrich
JindrichContributor II
asked in Components and Architectural
Sonos Radio.

Hi, since the last update Sonos Radio does not work for me. It says “Unable to authorize your account”. I tried removing the service and adding it again, but still getting the same issue. Any suggestions? Thanks Sonos OS: S2Version: 12.2 (build 61182310)

1
Jindrich
3 years ago
H
HomalumetContributor I
asked in Components and Architectural
Sorting files

Hi,I’m using Sonos S2 app on Android.One day, the files where sorted correctly and the next day out of knowhere the app is sorting the files in the wrong order.Let me explain. Let’s say I want to listen to an album of 12 song. Now, instead of sorting the songs in numerical order (1 to 12), it is sorting the songs this way : 1, 10, 11, 12, 2, 3, 4, 5, 6, 7, 8 and 9.So if I want to listen to an album in the right order, I have to edit the playlist each time. It’s kind of annoying. On the sonos software on my computer the files are sorted correctly. I don’t know why the app on Android do that now.Anybody with the same issue ? Any way to solve this ?If you have a solution for me, I thank you :)

2
H
3 years ago
S
ScottosanContributor I
posted in Home theater
Sonos App Has Trouble Locating Beam Every Morning

I have a new Sonos Beam.  I’m using Wifi with as Asus RT-AC88U Router.  On the router I have mapped an IP to the Sonos MAC so I always get the same IP.(this issue happened before I did this as well).  I’m generally using Tidal to play music. In the routers diagram webpage it shows the beam is connected with 5 bars tx54/rx24, the devices are about 5 feet from each other.Using Airplay via my iPad/iPhone seems to work consistently.(my understanding this is direct and bypasses my router) If the Beam has not been used for a few hours and I open up the Sonos app it will never detect the system.  One of the following scenarios happens. #1. Ping the device successfully from router system tools pageIf I ping the device and it responds successfully it seems to maybe wake it up? If I force kill the app on my iOS device it will usually show Sonos connected after 1-2 minutes. #2. Ping doesn’t respondif impress play on the beam it will start playing music from tidal immediately, if I wait 1-2 minute

2
Ken_Griffiths
3 years ago
R
Rudolph_80Contributor I
asked in Home theater
Humming noise from Sonos One

Hello,I have the same problem described in the two links below. A surround system with one Beam and two One SL. When no sound is coming to any of the two One SL (either because of no source or low volume) I can hear a humming noise.Any idea what the solution could be?Thanks,Rudolf https://en.community.sonos.com/troubleshooting-228999/sonos-one-humming-6818353 https://en.community.sonos.com/troubleshooting-228999/sonos-one-speakers-humming-noise-6847593

1
Annazel S
3 years ago
A
andihawes08Contributor II
asked in Advanced setups
Sonos in Large Home Gym Studio Space

Dear Forum, I have a home gym studio which is 7m x 10m square with 2.6m heigh ceiling and im wondering if i can fill this space with a Sonos system?Do the Sonos speakers technical gudiance on the space they can provide music to? Im thinking of 4 to 6 Sonos 1s, 1 in each corner and one half way down the 10m side, expert thoughts?if a good quality wifi router was in the corner of that 7x10 room, is that coverage going to be ok to reach the furthest speaker?The stuido is currently being built. so would you cat 6 the speakers, which needs a power socket and cable socket at each?im assuming to put the OneSLs around 2m high on the wall, thoughts?Its obvious that a sub joined to this system would be a benefit, but costs are always an issue. Can i join a Sub wifi at later point while up to 6x OneSLs are wired?Any other thoughts? Im keen to get thoughts from those with more knoledge than i

1
Rowena B.
3 years ago
L
Luis HonradoContributor I
asked in Controllers and Music services
Spotify not connecting to speakers

Hi.Yesterday I’ve updated all my sonos speakers and app because of a problem with my home theatre (playbase not connecting to wi-fi).  I’ve opened a topic on the issue but is still not solved.https://en.community.sonos.com/troubleshooting-228999/playbase-wifi-not-working-6850842However, today I’ve realised my other play:1 speakers (not the home theatre), are not communicating with spotify. I’ve tried playing other services directly from  the sonos app such as radio and seems to be working as expected.To fix the issue i’ve tried:power cycle router power cycle speakers Reauthorise spotify account Remove account, close apps, and then re-add plug an ethernet cable directly into routerNothing works and i don’t know what else to do… All my sonos speakers are having issues right now…Any suggestions..?809507123  

1
Rowena B.
3 years ago
B
Barry LContributor I
posted in Controllers and Music services
Music services disappear from Sonos App

Each time I open the Sonos App the music services I have added previously are no longer listed and I have to manually re add them again. Once I add one back in then the rest of my list reappears.. Am I doing something wrong ? 

2
B
3 years ago
T
Toine68Contributor I
posted in Portable speakers
Sonos Move does not appear in Bluetooth list on Sony NW-A55

I want to pair a Sony Nwa 55 with my Sonos Move. I put the move in Bluetooth mode, hold the wifi Bluetooth switch until the led flashes blue. The move doesn’t come up in the Bluetooth menu of the Sony. This is the reason i bought the Move. What can i do to solve this?

4
J
3 years ago
T
Tina and LeeContributor I
posted in Home theater
One SL drops audio but only when it's part of a surround setup

I have a playbase with a Sonos One and a One SL as surrounds. The Playbase is connected directly to my router.If I am playing audio from Spotify, Sonos radio or my own music library the One SL keeps cutting out sound intermittently. I have swapped the SL with another Sonos One from elsewhere in the house and have found that its only the SL that has the problem.I have removed it from the surround setup as a standalone and the audio is fine however when I put the surround back together the issue comes back.I have been through the motions. Wifi channel. Sonos Channel etc. I have also tried to connect it to the router by cable and the problem still exists which rules out a WiFi issue I think.I have hit a wall guys. Anyone have any suggestions?

5
Simon B
3 years ago
Terms & ConditionsCookie settings