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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26410 Topics
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Dandino76Contributor I
asked in Home theater
Gen 3 sub suddenly not performing as good as before

Anyone having issues with sub not working as good as before ? A week ago was working like a champ . Shaking my apartment . Type of bass that punches you in the chest . Now it seem less powerful . Not sure what the problem is . I ha e it paired with arc . I have LG CX 

1
Rowena B.
3 years ago
AL2124
AL2124Contributor I
posted in Advanced setups
Play:1 as upnp renderer.

Hi everybody!I'm trying to integrate Play:1 as upnp renderer in a multiroom setup based on Logitech Media Server.Everything works fine except that Play:1 hangs on all AAC Internet radios and returns "Unable to play 'xxxx' - the song is not encoded correctly" on screen and Sys error log.One solution could use the transcoding function of the upnp plug-in in the server, but….I understood that Sonos supports MP3, AAC and WMA audio formats for radio, so I wonder where the problem could be.Please help.

6
AL2124
3 years ago
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JoshMContributor I
posted in Controllers and Music services
Youtube top songs not an option

In Sonos I regularly search for an artist to look at their top songs. In Google play this was easy. Now this has been replaced by YouTube Music Top Songs is no longer an option in Sonos. It is an option in the YouTube music app so this is only a problem thru the Sonos app. Can this be added to the Sonos app?

2
J
3 years ago
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mriyaskrContributor I
posted in Home theater
Sonos Arc not detecting WiFi or cannot connect via ethernet

I received my new sonos arc 2 days ago. Initially it work fine for a day. Next day, I was not able to connect to the network !. I did reset the arc, reinstalled the sonos app, tried with another iphone, restarted the router , still no success ! How can I get help, am not located in USA calling sonos support over phone and talking for an 1-2 hour will cost a lot ! Any suggestions please ?

5
Mark P
3 years ago
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krez56Trending Lyricist I
posted in Components and Architectural
Queue randomly returns to the beginning

If my modem reboots, I lose my place in my queues, even if Sonos is not currently playing. I’ve tried closing the app on my desktop when not in use, and still lose my place. Tonight I just paused my music, and lost my place. OS X Big Sur, Sonos Play 1 - 3 paired sets, 2 singles. Places are lost on singles, pairs, and playlists where multiple sets are connected.

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K
3 years ago
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scottyrobContributor I
asked in Advanced setups
Sonos speaker on different WIFI to phone (2.4 & 5ghz)

Hi, I’m new to the Sonos ecosystem 1 x playbar2 x sonos one’s (with akexa)So far I’m loving the compatibility but I’m unsure how AirPlay works when my speakers are connected to the dedicated 2.4ghz network and my phone is connected to the 5ghz network? Both networks are completely independent [xxx(2.4) & xxx(5)] so they are distinguishable. Whilst this is the case I’m still able to AirPlay without an issue. So I’m wondering how my phone is picking up the speakers to AirPlay when they are on two completely different networks? it goes against my understanding of wifi networks and internet security?Hence my question. 

3
ratty
3 years ago
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Jiffex49Contributor I
posted in Home theater
Sonos Arc crackle

Arc connected to LG B9 TV with x2 Play 1s and sub…..all works perfectly with films on Apple and Amazon (accessed via Apple 4K TV box). But, when listening to music from Apple, Amazon and Tune-In radio via the Sonos app I get a very loud constant crackle on the Arc.  All other speakers in the group work perfectly. Listening to Apple Music through the app on Apple 4K TV box works perfectly too. 

2
J
3 years ago
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acepmemoriContributor I
posted in Speakers
My Sonos Play:1 Can't Boot

Please help me. My sonos play 1 cant work right now. I have tried to reset it, but it cant. The white light is blur. I tried to unplug for a minutes then plug again, the white light is blur and there is no flash.

3
Paul A
3 years ago
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mandatoryContributor III
asked in Home theater
Arc now completely stopped working

I have the Arc since a couple of weeks, it intermittently just stops working. I have to switch via the TV to the TV speakers and then the Arc starts working agaim. Until now, it has completely stopped working. What to do? Diag number 1629218982. Very annoying. 

1
Paul A
3 years ago
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edrudContributor II
posted in Components and Architectural
Sonos Update Breaks Subsonic Service.

Greetings,I’m running my Sonos controller on a Windows 10 PC, along with the Subsonic service.Everything was working fine for months. Then this evening Sonos said there was an “update” that I needed to install, so I did. Now Sonos won’t see my Subsonic music library. It seems this happens every time there is a Sonos update.I’ve restarted the Sonos controller service. I’ve restarted the Subsonic service. I went in and re-forwarded the Subsonic port. I also removed the Subsonic service from Sonos and re-added it.  The only thing I haven’t done is reboot the machine, but I shouldn’t have to do that, should I???  Here are my current statistics. 

3
E
3 years ago
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JamieelContributor I
asked in Components and Architectural
app wont load

Hi, I bought some Sonos one speakers on Friday. Downloaded the app and set everything up without a problem. Now the app has frozen. I have switched everything on and off to no avail. I have uninstalled the app also. I can play music from Spotify but not via the app. Any ideas welcome. 

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N
3 years ago
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wgeithnerContributor I
asked in Advanced setups
Sonos One became invisible in AppleTV AirPlay sound options

Up to yesterday I was able to connect to a pair of Sonos One via Airplay/Wifi (same network) from my AppleTV 4K and used the Ones as Speakers for movie sound - worked fine.Since of today, the Sonos speakers are not visible any more in AppleTV's "audio and sound" setting. As I have in total 4 Wifi Access Points in the house, I played with them too. The Sonos connects to one, the AppleTV to another. However, all devices are in the same subnet.I can stream to the Sonos speakers from other Apple devices in the Network via AirPlay without problems.Any idea? How can I check what could be wrong?

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W
3 years ago
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sakendrickAvid Contributor I
posted in Portable speakers
How to Connect MOVE to second WIFI

I’ve read all the other posts and none of the suggestions or documentation are working. I took my brand new Move with me on vacation and trying to connect to wifi. There’s now intermediate wifi sign in at this location. But nothing I do will see my Move. Frustrating because it’s called a MOVE and yet so difficult to move… I’ve taken my play one’s to new locations with no issue.Any suggestions? Mobile app on the wifi, I say add product, it looks and looks and looks and nothing. I try resetting the app, then when I sign in, it does the same.

2
106rallye
3 years ago
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zabbContributor I
posted in Components and Architectural
Can not merge room anymore or work my Sonos S1

I tried to update my sonos to S2….should not have…I have a connect that I NEED to work with my older sound system.I see that my Playbar and my speakers have been update to s2…I have uninstalled sonos and installed s1 again but I have not acces to my controller at all to downgrade my parts… What can I do?  

1
106rallye
3 years ago
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Lvh86refContributor I
posted in Home theater
Sonos One SL not accessible through Airplay 2

Hello, i am unable to connect sonos One SL through airplay mode. I can acces my sonos five without a problem. The sonos one SL does show up as a choice but then i get the ‘unable to connect’ error. Weird thing is. When i use spotify i am able to select and play both on ios/macos. If i use the sonos app to select both while ios/macos music is playing i am able to group them. But not from the music app. It still gives me the airplay error. Any suggestions?

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L
3 years ago
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Bernie WilliamsContributor I
posted in Controllers and Music services
Entire music library vanished from SONOS

Hi, I’ve been experiencing a number of issues with my Sonos system recently, namely, speakers disappearing from the app mid song, including paired speakers; then today my entire music library has inexplicably vanished from Sonos.  I’ve made sure that all apps are updated and running the same software and ensured that my Mac is up to date and nothing……To be honest, I'm getting rather sick and tired of all the issues with Sonos, I just want to be able to play music, but seemingly every time I try there is yet another issue.Any advice gratefully received.  

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buzz
3 years ago
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BidqwestContributor I
posted in Components and Architectural
Playbar doesn't connect

I’ve spent hours with customer service as well as endlessly resetting since the update and NOTHING works AT ALL.  About ready to throw this whole system in the trash as not even live help can resolve the issues. The play bar WILL NOT show up even after it repeatedly says it’s been added and I go through the factory reset about 20 times at this point. It is obscene how difficult this has been and I’m infuriated by the lack of help and failure of Sonos to resolve my issue other than to blame a router or other third party for their products total failure.  

3
B
3 years ago
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timhennContributor I
posted in Home theater
Newbie question - Arc + Amp + Sub Wifi

I have an Arc connected to the TV’s eARC (via HMDI).  I want to add an AMP to drive two existing speakers in the ceiling and a sub-woofer to the system.  Can I connect the AMP and SUB via wireless?  I don’t want to run additional wires to the TV.  Will this work correctly? 

6
Airgetlam
3 years ago
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Wayne2101Contributor II
posted in Advanced setups
Netgear Nighthawk MK63.

I have recently purchased a MK63 netgear system with an additional satellite.SONOS works with the Netgear system using the wifi, however I am unable to use my wired computer for SONOS.The mesh uses IP settings starting with 10.0 etc, whereas the wired Virginmedia router uses 192. etc.It does seem obvious that as my working SONOS on the wifi is using IP addresses starting with the 10, and my router with the 192, wired systems will not be able to see the mesh IP addresses as the VM router is the DHCP for the wired configuration whereas the mesh router is the DHCP for wireless devices.I thought that I would bring this to your attention as there has been a few questions relating to mesh systems. SONOS is not having the problem, it seesm as though it is the network configuration with the IP addressing.Is there a way around it?

7
W
3 years ago
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dthorn62Contributor I
posted in Components and Architectural
Move online but does not show up in iOS app

My Move speaker is working and connected to the wifi network, BUT it has disappeared from the ios app.  The playbar, sub and sonos one speaker shows in the app. When I go online to the Sonos website, login all speakers show up in system and all show up as online.I do have 2 bandwidths for wifi, 2.4ghz and a 5ghz.  In the app it shows the 2.4g is in use and lists the 5g as other networks.If Move is connected to 5g and the other speakers connected to 2.4g would this cause the problem?  How can I see and/or change the wifi the Move is connected too.I tried adding a product but it does not find the Move

3
Annazel S
3 years ago
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AskjijuContributor I
posted in Components and Architectural
unable to view my system on app

My S1 bridge has stopped working and I am unable to view my Sonia components on my mobile app. How can I reconnect to it using my app without the bridge. I tried to do a wired connect to my Sonos  play1 but that did not allow me to do anything. How do I reclaim my settings to edit. Do I have to buy a bridge again to reconnect? I am on the old models of my playbar, sub.

1
ratty
3 years ago
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JJGNContributor I
asked in Components and Architectural
Unable to play music from Tidal to Sonos

I am not able to play music from Tidal to Sonos. Neither from Sonos App or directly from  Tidal app to Sonos.

1
Rowena B.
3 years ago
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rsbContributor I
asked in Home theater
Can I place sonos Arc in corner of the room and still achieve Dolby atmos effect?

This is my first Sonos purchase. As you can see, I must utilize the corner space for TV and sound bar since the house came with that hole:). I placed the Arc below TV and somehow feel I am not getting desired effect. Will the speaker on the side of the Arc properly bump the sound in closed space for Dolby atmos effect? or should the arc definitely place only in the center of the living room to get the Dolby Atmos effect?

1
Rowena B.
3 years ago
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ThinairflyerContributor I
posted in Portable speakers
New Sonos Move

I am adding a Move. The app finds it and then has me shut if off, turn it on, and then takes a couple of minutes searching. It next takes me to a page “wireless setup” and “Go to accessory page” on the bottom. The app locks up there and won’t do anything else. 

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T
3 years ago
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Donsy bearContributor I
posted in Home theater
Nightmare setup and sound dropout with Sonos arc surround sound

We have spent hours setting up and troubleshooting newly acquired arc, 2 x play 1sl and sub.   The sound is constantly skipping jumping etc. Have tried new hdmi cables to no avail.  Today the back speakers have stopped working, again looking at lots of articles but not any real solutions.  Question - why is this so complicated Sonos you really need so make this easier as the user experience is dire.  I a, at the point where I think this needds to go back as I am past caring with trying to resolve.  I have spent a fortune and am listening to my tv through these tv speakers which is insane. Please someone can you help

3
D
3 years ago
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