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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26480 Topics
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colmcarrigContributor I
asked in Components and Architectural
Play 1 - connection problem to Deco mesh system

I have changed my wifi router. With that I have also installed a deco wifi mesh system. Initially I set my existing Play 1 device back up connected to the new router and worked fine. I was having some interference issues though on other devices so was advised to turn off the wifi coming directly from my router and to rely solely on the deco mesh system for wifi. When I did this however I found it impossible to link the Play 1 back up with the 2.4 ghz wifi from the deco system. Can you tell me if it is possible to connect the play 1 to deco wifi or will it only work with the wifi directly from my router?

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Annazel S
3 years ago
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alantheboyContributor I
asked in Components and Architectural
conectiv

I have an issue I have Sonos playbar with 2 ones and an amp, when I open the s1 app it says it cannot connect, then if I unplug my sky Q box it all works fine instantly, plug my sky box back in and s1 app doesn’t work again, called out sky they looked at my network and said it’s my Sonos system but I got a feeling he’s talking rubbish but can anyone help

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Annazel S
3 years ago
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matzContributor I
asked in Components and Architectural
Wiring play 1 make it dissapear from network matrix and app

I have an Asus 4G-AC53U router but after factory reset I cannot create a SONOS net by wiring my Play 1, whiched has worked earlier. I cannot either add a new SONOS boost. Both units start up and is showing on router interface client list with IP adress. The speaker even continue to play music. The Play 1 works fine close to router over WiFi but the Boost cannot be added at all. 

1
Annazel S
3 years ago
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AudioDuckContributor I
posted in Components and Architectural
Playbase stropped working

Hey,Had a playbase connected to some play Ones as part of a surround sound but the playbase lost connection. De-coupled them all and factory reset. The Ones came back no problem but the playbase refused to connect at all.I’ve hard wired it to the router, I get a green flashing light when I plug the base in… the app then recognises that it’s there starts to go through set up but stops saying connection has been lost… any ideas?went ahead and sent some diagnostics up front… the number is 1807319793. tried using iPhone and iPad to run set up...

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D
3 years ago
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rexxdale23Contributor I
asked in Home theater
SONOS Ceiling speaker or Sonos ARC?

Hi,New to SONOS community, wondering what setup to go with in my living room:1) 4 ceiling speakers + sub2) Arc + sub 

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Airgetlam
3 years ago
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MickyflowContributor I
posted in Components and Architectural
Sonos Arc: le son coupe quotidiennement en mode eARC (TV Sony x900h)

Bonjour,j’ai aussi des problèmes comme des millions de personnes Votre produit de sonos arc.  J’ai une tv Sony x900h et le son s’éteint 10 fois par jour en mode Earc sur netflix.j’ai tout fait votre protocole de tout débrancher mes appareils même le modem routeur, téléphone et sonos arc et tv et fils hdmiquand le problème sera réglé ?  Je ne prendrai pas de chance, je retourne votre produit... 

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Airgetlam
3 years ago
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robertjosephdalyContributor I
asked in Components and Architectural
Sonos Move flashing red / fault battery light and battery never moving beyond 0%.

I have had my move for over six months and today for the first time attempted to use it while out of its cradle. I was shocked to find it at zero percent. Hours later, and with the app showing it is charging but still at 0%, I also noted the flashing red lights. I have sent in diagnostics and read all the other topics related to this. It is a weekend evening so I won’t be able to call until daytime tomorrow. What to do?  Diagnostic confirmation number is 1770445785

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B
3 years ago
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MargotEContributor I
asked in Home theater
Broken Sonos 1 SL

I set up both of my sonos 1 SL speakers and only one of them worked. The other makes horrible noises and you can barely make out what song it is. I’m trying to return the it and get it replaced. Anyone know the quickest way to do so?

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Mark P
3 years ago
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Myway23Contributor I
posted in Components and Architectural
sonos keeps cutting out

I have a total of 4 sonos connect in my home for different rooms which can be synced. Recently only one of the rooms cuts out after roughly 15 minutes of play regardless of if its tv sound or music being played. i have reset the system to factory settings, upgraded the wife etc and the same issues still remains  

2
Airgetlam
3 years ago
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hensweContributor I
posted in Controllers and Music services
Stream interrupts after exactly 22 min

When streaming podcasts (doesn’t matter which podcast) through my different Sonos devices, they always interrupt after 22 min and jumps to the previous podcast episode. It is extremely irritating and I have no clue what causes it. I have restarted my router, updated firmware on the router, restarted all Sonos devices, updated the app etc. but nothing helps. Any ideas out there? 

3
Annazel S
3 years ago
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M2_Contributor I
asked in Controllers and Music services
iPad S1 v11.2.3 will not find system.

Since updating my iPad to the latest v11.2.3 of the S1 app, the app no longer finds my Sonos system - Sonos bridge and gen 1 play 5s My iPhone running v11.2.2 of the app works fine, so the Sonos system is working fine. Initially the app did not find the system soI uninstalled and reinstalled the app. With the latest app freshly installed on the iPad .. it does not find the existing system … nor, when signing in can I “create a new system” when trying to “pair” it with either the bridge or a speaker directly. The app does not let me progress beyond either of those steps.  I have rebooted the bridge also. Any ideas as to how I can get this iPad S1 app working again would be appreciated.

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Paul A
3 years ago
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oldrunnerContributor I
asked in Controllers and Music services
Why is Amazon HD music saying "requested operation failed" on Sonos?

This morning Sonos stopped playing Amazon HD.  Amazon HD is working on my computer and on my phone so it’s seems not to be an Amazon problem. Is there a way to fix this?

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Simon B
3 years ago
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ArtMindsContributor I
asked in Controllers and Music services
Amazon Prime Premium music will not play as of morning of 11/25/2020.

I have re-authorized Amazon Prime music on the Sonos app on my iPhone X multiple times this morning, and when attempting to play any station or playlist the following message pops-up on my iPhone screen for about 2 seconds and then disappears:“Requested operation failed. Please try again.” I cannot get anything to play from Amazon Prime Music through the Sonos app this morning. I have used this for 2+ years with Amazon Prime Music without any problems.  I can access Amazon Prime Music directly through the Amazon Prime Music app on my phone, but through Sonos nothing will play. 

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Simon B
3 years ago
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SlingContributor I
posted in Components and Architectural
Sonos system loses connection with Android.

I know there are a lot of questions regarding the system losing connection, but I believe I have a different situation than those I’ve seen described.  My system often can’t be found on my Android phone.  Sometimes I can play an album, and while it continues to play (off of my NAS) I am unable to get back in to change albums - the system is not found.  However, my wife, who uses an iphone, remains connected without issue.  We can be in the same room and I get a message that the Sonos system can’t be found and from her phone everything works perfectly.

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Simon B
3 years ago
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ga5kellerContributor I
posted in Components and Architectural
Problem Connecting

New issue surfaced with Iphone 7, when trying to connect to Sonos (which has been fine for years) the app says it cannot find the device on our wifi.  The Sonos system is fine on the same wifi system on multiple others phones, tablets, computers etc.  I have reinstalled the app, rebooted the phone, rebooted the Sonos system to no avail.  

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G
3 years ago
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Gonzalo_Garcia19Contributor I
asked in Controllers and Music services
Sonos Radio

Hi. My Sonos radio account needed to reauthorize but it doesnt let me do the process. All it say is “Error” There was a problem authorizing your account. Internet and connection is working fine. I logged out to try and login again but problem persists.  thanks

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Annazel S
3 years ago
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StockholmRockerContributor II
asked in Components and Architectural
Add one more Sonos Boost to improve performance in remote room

I am running SonosNet and has a Boost hardwired to my router. To my understanding, the Boost creates a mesh network (together with all the speakers - I have speakers in 4 rooms).In the most remote room, the connection is poor with some dropouts. Would yet another Boost half way between the remote room and the existing Boost help?The new Boost cannot be hardwired.

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ratty
3 years ago
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Papageorge35Contributor I
asked in Home theater
s2 App and Beam

My S2 app has been giving me “unable to connect” error messages for about a month now. We’ve had our two beams and S2 app working fine for months, even after the ios14 update. However for whatever reason, the app decided to unrecognize both our beams and we’ve had to re-connect our beams to the app. We did this process yesterday and everything worked fine. Today, I went into the app to find that neither one of my beams were on the app and I had to re-connect them again. Anyone have this issue and what can we do to fix it? It’s quite annoying given the price tags of these products. 

1
N
3 years ago
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DanwadinhoContributor I
asked in Home theater
beam not recognizing play 1s

Just bought a beam. Sounds great. Already own two Play:1 speakers. When I click on the Beam in the app, and go to +Set Up Surrounds, the app doesn’t recognize the Play:1 speakers. So nothing populates as compatible. Pretty sure these products are compatible.  Suggestions? 

1
Airgetlam
3 years ago
I
irishroc10Contributor I
asked in Home theater
AT LP120XBT

I recently purchased the AT LP120XBT turntable and can’t figure out how to connect it to my Sonos Beam and Sonos One Gen 2 speakers for the life of me. Any input would be appreciated!

1
Airgetlam
3 years ago
Skellionz
SkellionzContributor I
posted in Home theater
LPCM update sound drop out?

Since this update dropped ive started having random sound drop outs, this happens randomly and i wouldnt say frequently maybe a couple of times in an hour and its only for a fraction of a second but its very frustrating. I can only assume its due to the lpcm update as when i listen to anything from an atmos or digital source it doesnt happen. Was wondering if anyone else had had this or if it were just me. Using through shield and xbox series xIm using the arc with an arcana, but as it had no problems before this update i can only guess its this.

3
Rowena B.
3 years ago
mstrsnkr
mstrsnkrContributor I
posted in Components and Architectural
Sonos Five - extremely limited bass output

I have two Fives, paired in stereo.  The bass output is less than my Sonos One.  Or my Move.  I have tried it with the following configuration:paired as stereo not paired as stereo after utilizing TruePlay after turning off TruePlay With Spotify With a line-in turntable With TuneIn Radio And yes, I also manually adjusted the EQ bass setting to +10. I am seriously underwhelmed.  My One and Move (and Play: 1) all have a richer sound, bass, etc.   For reference, I’m not listening to ‘bass heavy’ tracks, mostly just jazz, but when i do put on Outkast for example, no bump.  When I have these Fives grouped to my Move, the move is putting out considerably more bass on the same track at the same time.  What gives?  

3
Rowena B.
3 years ago
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testastrettaContributor I
posted in Controllers and Music services
Missing tracks from Apple Music

See Diagnostic 438829679. One track is missing from an album that is visible on Apple Music. Re-scanning library does not address the issues.

3
Rowena B.
3 years ago
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Smack12345Contributor I
posted in Components and Architectural
sonos app keeps losing system.

I’ve just upgraded router to handle 1gb service and now sonos app won’t keep connected to system. I originally tried to update WiFi name/password but when that seemed to fail I tried multiple times to just reset everything and reinstall system from scratch. It works fine for a bit but once we turn off music then go back to it later the system is gone again. Meanwhile Alexa app still sees everything fine and can control speakers.  this is diagnostics if it helps: 1789496550 Thanks in advance for any suggestions. 

3
Rowena B.
3 years ago
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APatel84Contributor II
posted in Components and Architectural
need help relating to Sky Q

Been trying things all day and this is driving me mad.I have the Sonos arc hooked up to the LG via the HDMI Arc. I also have a 1TB Sky Q box.The issue is around the Sky Q sound. In the audio visual settings, the sound for Digital audio optical HDMI sounds better on original vs Dolby Digital. Much fuller and I can’t quite work out why! Thought it would be the other way around and I’ve tried on a bunch of HD channels.LG Tv settings are as follows;DTV Audio Setting - AutoHDMI 4 - BitstreamDigital Sound Out - Pass ThrougheARC - ONAm I missing something or got something wrong? Any ideas?

1
Rowena B.
3 years ago
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