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YouTube Music not listing full library

  • 13 August 2020
  • 87 replies
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87 replies

M
Userlevel 2
Badge +4

I've had my SONOS One for a few months and have had very few problems. I have primarily played my music library through Google play music playlists. Now that Google play is going away, I moved my library over to YouTube music. But now, songs will start playing, then at some point they stop and it skips to the next song. Thats when I get the "not encoded correctly" error message. It has happened on every single song I've tried. It also happens if you try to scroll to a certain point in the song. This problem started immediately when I switched to YouTube music.

This speaker is completely useless in this condition. 

I've read the other posts on this topic, but they don't seem to apply to my situation. 

Does anyone know how to fix this?

Diagnostics Confirmation #679235385

FWIW, I have experienced the same issue.  I cannot pause, fast forward or rewind.  There does not seem to be a fix at this time.  I started a thread on this but no concrete help so far.

A
Userlevel 3
Badge +2

Is Sonos telling me that now I have to subscribe to YouTube Music in order to play my personally owned music that used to be free on Google Play Music? This is getting really frustrating. 

No, it is Google who are telling you that they are shutting down their free service, as it makes them no advertising money, and want you to pay to use their servers. No free lunches, any more.

I guess it’s time I leave GPM and YTM to invest in my own storage..

controlav
Userlevel 7
Badge +23

Is Sonos telling me that now I have to subscribe to YouTube Music in order to play my personally owned music that used to be free on Google Play Music? This is getting really frustrating. 

No, it is Google who are telling you that they are shutting down their free service, as it makes them no advertising money, and want you to pay to use their servers. No free lunches, any more.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
A
Userlevel 3
Badge +2

So now it says I must be a YouTube Music premium subscriber? All I want to do is play my own music that I used to play on a Google Play Music. Is Sonos telling me that now I have to subscribe to YouTube Music in order to play my personally owned music that used to be free on Google Play Music? This is getting really frustrating. 

A
Userlevel 3
Badge +2

So far it’s been over a week and YouTube Music customer support has done nothing. Today they asked me to update their app and try again. Of course it did not fix anything. I’m not optimistic about the google to YouTube transition, especially when google music worked flawlessly for me. 

Krishma M
Userlevel 5
Badge +13

Hi @vito72, @adcroft and @a9979, welcome to the Sonos Community! Thank you for your understanding and patience. We greatly appreciate that you report it with YouTube as well. As promised, we’ll keep you posted here. 

About your case @vito72, yes it seems like a different problem but I'm thinking if it is still part of how it was moved based on the error message. Is it only happening to the songs you moved from Google Play Music? 

Just let us know. It is our pleasure. We and the community are always here to help.

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A
Userlevel 3
Badge +2

I also recently transferred my Google Play Music library to YouTube Music and I’m having similar issues. My artist library stops at B when I browse it but all my music is searchable. Also when I fast forward any song it freezes everything and goes silent. Very frustrating. I have opened a ticket with YouTube Music too.

A

This is happening for me too. I'm guessing the problem is a function of the size of the upload library since mine stops at "B" in the artist list. I submitted a support request to YTM. I guess we just have to wait for the Google and Sonos engineers to figure out the APIs.

V

I've had my SONOS One for a few months and have had very few problems. I have primarily played my music library through Google play music playlists. Now that Google play is going away, I moved my library over to YouTube music. But now, songs will start playing, then at some point they stop and it skips to the next song. Thats when I get the "not encoded correctly" error message. It has happened on every single song I've tried. It also happens if you try to scroll to a certain point in the song. This problem started immediately when I switched to YouTube music.

This speaker is completely useless in this condition. 

I've read the other posts on this topic, but they don't seem to apply to my situation. 

Does anyone know how to fix this?

Diagnostics Confirmation #679235385

Krishma M
Userlevel 5
Badge +13

Hi @Rob E, welcome to the Sonos Community, and thanks for the assistance, @controlav! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

Just to let you know that yes, some of the customers state that they are unable to see all of their uploaded music within YouTubeMusic on Sonos. Customers who recently migrated from Google Play Music to Youtube Music will likely notice this acutely. Below are the workarounds that we can provide for now.

  1. Customers can still search for and play their uploaded content.
  2. Customers can still add search results to My Sonos / Favourites

And we have reported the issue to YouTube Music. We encourage the customers to report the issue to Youtube Music also. 

We’ll keep you posted here once we have an available update for you. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

Help others find useful content by clicking the like button and selecting the best answer to your question.
R
Userlevel 2

Incredibly, this seems to have gotten worse in the past couple of days and i’m now only getting the top 50 or so albums listed?

 

I’m failing to see how this is a workable solution moving forwards. Such a disappointment as GPM has been working perfectly for me for years!

controlav
Userlevel 7
Badge +23

There are at least three threads on this YTM list-truncation bug. You need to contact Google to fix their SMAPI service. Good luck.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
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