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YouTube Music not listing full library

  • 13 August 2020
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87 replies

R
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Krishma is there any update from Google?

R
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Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

We and the community are always here to help.

Is there anything Sonos can or will do to have this issue fixed? I get nothing from YTM when I contact them. I sense that they either do not understand the issue or do not care. Either way, Sonos should have an interest in the quality of the products that they host from their service providers, such as YTM. Sonos success primarily depends on these service providers products. I am amazed at the lack of caring from both sides. Sonos is not cheap and the customer service here leaves much to be desired, and the lack of communication is very frustrating. 

Is there any update from Google?

controlav
Userlevel 7
Badge +23

@controlav - I’m looking for a decent music streaming service that is well supported on Sonos, not a service to store my own music.  GPM was decent, but YTM is garbage!  I’m currently trying Tidal, but as with other services, some of the perks available in App is not transferred to Sonos - like the simple alphabetical lists for artists and albums.


Oh I see, ignore my prior post then. I use Spotify, TIDAL, Apple and Pandora. Fortunately Sonos gives us a substantial choice of services, far more than anyone else. I don’t think anyone will disagree with your views on YTM on Sonos though. Personally I wish Groove was still available, as not only did it work, I knew a few of the engineers responsible for it.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
T
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@controlav - I’m looking for a decent music streaming service that is well supported on Sonos, not a service to store my own music.  GPM was decent, but YTM is garbage!  I’m currently trying Tidal, but as with other services, some of the perks available in App is not transferred to Sonos - like the simple alphabetical lists for artists and albums.

A
Userlevel 3
Badge +2

Another frustrated user experiencing the same limits of accessing full YTM library.  Can someone help clarify how you can use iBroadcast on Sonos?  I don’t see it listed among the list of Available services when I go to add a new service.  

Thank you!

I see it in my available list of services. There’s a search/filter at the top of the services page too that you can type iBroadcast in and it comes right up. I’m using Apple iOS. Maybe if you’re using Android it’s different. 

J
Userlevel 2

Another frustrated user experiencing the same limits of accessing full YTM library.  Can someone help clarify how you can use iBroadcast on Sonos?  I don’t see it listed among the list of Available services when I go to add a new service.  

Thank you!

A
Userlevel 3
Badge +2

I’m just living with it as a non-premium YTM subscriber. I have both YTM and iBroadcast. My YTM works, I just can’t browse my entire library. I can still search all of my YTM so it’s not that bad. iBroadcast doesn’t work well for me because a lot of my music files are missing album names, which iBroadcast is aware causes major indexing issues for them. Oh well. None of these providers are perfect. But if I was subscribing to any of them, I would feel way different. I subscribe to Amazon and Spotify, no issues with either of those. Now if only they would provide a file hosting service...

E
Userlevel 1
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Neither party is interested in this problem in the slightest. I am a premium YTM subscriber, and I own 7 Sonos speakers. When you contact support at either Google or Sonos the answer is the same -- it’s the other guy’s fault … :rolling_eyes:

 

I’m going to try a work-around by porting a Chromecast into my Play5 aux/in. Wish me luck … :expressionless:

A
Userlevel 3
Badge +2

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”.  After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired.  This is becoming very frustrating.

 

My library also only loads up to B and my issue has been open for a month or two. They have no answer for this and really don’t seem to care. I now use iBroadcast instead of YTM and it works great, is free, and is supposed to remain free. Check it out. YTM is a sham.

Were you able to transfer your library over from Google play to iBroadcast rather than up loading your music again?

No, there is not an official transfer process like there was for Google Play to YouTube Music but you can upload an entire library. Just make sure you know where your Google library files exist and follow the iBroadcast upload process. And my experience was that it is very slow. Took about 8-10 hours for my library which consisted of about 5,500 songs. 

R
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Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”.  After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired.  This is becoming very frustrating.

 

My library also only loads up to B and my issue has been open for a month or two. They have no answer for this and really don’t seem to care. I now use iBroadcast instead of YTM and it works great, is free, and is supposed to remain free. Check it out. YTM is a sham.

Were you able to transfer your library over from Google play to iBroadcast rather than up loading your music again?

R
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guy b - you can play them on Sonos but you have to search for them.  They are there even though they are not listed in your library.

 

An update to my last post:  I finally spoke to someone higher up at Sonos, and he explained that, contrary to what the Sonos and YTM tech support people told me, the issue is with YTM.  Sonos merely “reads” the data provided by the music provider, so there is an issue with YTM not feeding the correct information to Sonos.  He also told me that he doubts YTM is prioritizing resolving this issue since it probably affects only a small number of users.  He encouraged me to keep complaining to YTM.  I emailed them a couple times but never heard back.

EVEN WORSE, I found out that eventually YTM will *require* you to pay for a premium subscription (more than $12/month!) just to listen to your own music on your own speakers!  To me, this was unconscionable.  So I quit YTM.

Fortunately, I found iBroadcast, which provides a free cloud-based storage locker service that is both very easy to use and, more importantly, compatible with Sonos.  I would encourage folks to check it out if you’re only looking for a place to store and play your own music.  So far I’m really happy with it. 

checking out ibroadcast now. SONOS should be telling users not to waste their time with youtube music at all. Talk about not ready for prime time. 

Are you able to transfer your library from Google Play to iBroadcast?

controlav
Userlevel 7
Badge +23

@Tom P.  iBroadcast is the most common suggestion for those wishing to abandon YTM for storing their own music.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
T
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I’ve been using Sonos for years for both streaming from music services and my personal library.  I have an extensive online library which years back I transferred from Rdio (best service I have used) to GPM and not unfortunately to YTM.  Reading this thread I am realizing that it seems futile to expect YTM to listen to a select group of users who depend on Sonos for streaming.  I’m having all the same issues as many have expressed here, and would like to know if a GPM or YTM library can be transferred to Apple Music or to Tidal (assuming I can stream it on Sonos)?  I have no faith that Sonos will get cooperation from Google to resolve our dilemma - they don’t give a rats a** to put it bluntly.

 

recommendations?

T
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Besides not transferring but 99 YT playlists, and transferring only music through the Bs. Too, I can’t figure out how to search my music though folks have indicated you can search for your music. WTF!! Google Play Music could do all of this seamlessly so what’s up Sonos. Sonos says it’s YTM’s fault, YTM says it Sonos’s fault. Just get together and FIX IT ASAP!!!

You should just be able to search for an artist (one that begins with a letter after B of course) and it should show up in your search results in the YTM section. For example, I can only browse my artists into the Bs, but I can search ZZ Top and it will show up in my search results and I can access artists after “B” like that. 

We should not have to search for what we have already placed in a library - simply wrong

A

Thanks for the reply.

A
Userlevel 3
Badge +2

I really wish someone from Sonos would give us an honest answer here. Is YTM going to fix this? Is Sonos going to do anything about it? So far the overwhelming answer to both questions is no. Very frustrating. 

A
Userlevel 3
Badge +2

Sorry i don’t know. I don’t have any Google Play or YTM playlists. I create all my playlists using Sonos, did not import any playlists

A

Thanks for the reply. Yes, I see now that it will pull up my songs, albums, and artists, but it won't pull up my playlists that were exported to YTM. Any idea how to do that or to create new playlists? Or how to alphabetize the playlists Sonos did import?

A
Userlevel 3
Badge +2

Besides not transferring but 99 YT playlists, and transferring only music through the Bs. Too, I can’t figure out how to search my music though folks have indicated you can search for your music. WTF!! Google Play Music could do all of this seamlessly so what’s up Sonos. Sonos says it’s YTM’s fault, YTM says it Sonos’s fault. Just get together and FIX IT ASAP!!!

You should just be able to search for an artist (one that begins with a letter after B of course) and it should show up in your search results in the YTM section. For example, I can only browse my artists into the Bs, but I can search ZZ Top and it will show up in my search results and I can access artists after “B” like that. 

A

Besides not transferring but 99 YT playlists, and transferring only music through the Bs. Too, I can’t figure out how to search my music though folks have indicated you can search for your music. WTF!! Google Play Music could do all of this seamlessly so what’s up Sonos. Sonos says it’s YTM’s fault, YTM says it Sonos’s fault. Just get together and FIX IT ASAP!!!

A
Userlevel 3
Badge +2

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

We and the community are always here to help.

Is there anything Sonos can or will do to have this issue fixed? I get nothing from YTM when I contact them. I sense that they either do not understand the issue or do not care. Either way, Sonos should have an interest in the quality of the products that they host from their service providers, such as YTM. Sonos success primarily depends on these service providers products. I am amazed at the lack of caring from both sides. Sonos is not cheap and the customer service here leaves much to be desired, and the lack of communication is very frustrating. 

P

Just set YouTube music up on my Sonos today following the shutdown of Google Play.  Found as others have done that there would appear to be some pagination issue in that the Sonos app only shows the first 100 albums or 100 artists.  Other artists and albums are all there, but the list display is bugged.

(I won’t even begin to comment on the sheer appallingness of a so-called music service that won’t let you display music by genre, or by albums for an artist.)

Would it be terribly much of an ask for Sonos as a commercial company to tell Google that their interface doesn’t work?  Or failing that to at least tell their users that that service does not currently work properly?

L

iBroadcast free version only streams 128kbs ugh

What subscription level does iBroadcast need?
A Premium subscription is required for bitrates over 128kbps. 128kbps is included in the free tier.

P

guy b - you can play them on Sonos but you have to search for them.  They are there even though they are not listed in your library.

 

An update to my last post:  I finally spoke to someone higher up at Sonos, and he explained that, contrary to what the Sonos and YTM tech support people told me, the issue is with YTM.  Sonos merely “reads” the data provided by the music provider, so there is an issue with YTM not feeding the correct information to Sonos.  He also told me that he doubts YTM is prioritizing resolving this issue since it probably affects only a small number of users.  He encouraged me to keep complaining to YTM.  I emailed them a couple times but never heard back.

EVEN WORSE, I found out that eventually YTM will *require* you to pay for a premium subscription (more than $12/month!) just to listen to your own music on your own speakers!  To me, this was unconscionable.  So I quit YTM.

Fortunately, I found iBroadcast, which provides a free cloud-based storage locker service that is both very easy to use and, more importantly, compatible with Sonos.  I would encourage folks to check it out if you’re only looking for a place to store and play your own music.  So far I’m really happy with it. 

checking out ibroadcast now. SONOS should be telling users not to waste their time with youtube music at all. Talk about not ready for prime time. 

controlav
Userlevel 7
Badge +23

Switch to iBroadcast - seems to work a lot better than the YTM integration from the big ad company.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
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