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YouTube Music not listing full library

  • 13 August 2020
  • 87 replies
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87 replies

A

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

We and the community are always here to help.

Partner?

… as in Google playing fair - as a partner!?

Yeah - ok.

A

Hi @Rob E, welcome to the Sonos Community, and thanks for the assistance, @controlav! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

Just to let you know that yes, some of the customers state that they are unable to see all of their uploaded music within YouTubeMusic on Sonos. Customers who recently migrated from Google Play Music to Youtube Music will likely notice this acutely. Below are the workarounds that we can provide for now.

  1. Customers can still search for and play their uploaded content.
  2. Customers can still add search results to My Sonos / Favourites

And we have reported the issue to YouTube Music. We encourage the customers to report the issue to Youtube Music also. 

We’ll keep you posted here once we have an available update for you. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

This work-around is simply not a true fix… at least not for me.  In alphabetical order, my “Artist” listing stops at the letter ‘B’ (Bananarama, to be exact).  I subsequently searched for “The Whispers” and “Everything But the Girl” and SONOS says “no results” for those artists.

With literally over a thousand albums, this is very disconcerting.

 

S

@Krishma M and Sonos team -- have same issue as vito72, any long tracks played from YT Music upload library on Sonos stop at around 12 minutes and skip to next. As noted, cannot start a track in the middle. This is not a problem for many, but a big issue for classical music (long tracks). Would be great to get an update when you have one!

Krishma M
Userlevel 5
Badge +13

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.
A
Userlevel 3
Badge +2

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”.  After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired.  This is becoming very frustrating.

 

My library also only loads up to B and my issue has been open for a month or two. They have no answer for this and really don’t seem to care. I now use iBroadcast instead of YTM and it works great, is free, and is supposed to remain free. Check it out. YTM is a sham.

T

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”.  After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired.  This is becoming very frustrating.

D

Sonos is completely disinterested in support it’s customers 

This yet another example

they are only interested in selling more hardware 

pathetic company which has never properly resolved playing your own music via sonos


i call BS on this. Sonos support over 60 different music services, all over the world. No other music system comes even close to that level of support or flexibility. The fact that some music services care more about their Sonos integrations more than others is sad but true.

You have a huge choice of music services, go try another one. Unhappy YTM customers seem to be liking iBroadcast. Trusting your music to an ad company isn’t really a the best idea.

I had no idea other choices were available.   Just my lack of knowledge.   Glad I found out here.  IBroadcast works great.   Hopefully it remains free. 

D
Userlevel 1
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You all are wasting your time, YTM has no interest in resolving this issue.  Switch to iBroadcast!!!  

controlav
Userlevel 7
Badge +23

Sonos is completely disinterested in support it’s customers 

This yet another example

they are only interested in selling more hardware 

pathetic company which has never properly resolved playing your own music via sonos


i call BS on this. Sonos support over 60 different music services, all over the world. No other music system comes even close to that level of support or flexibility. The fact that some music services care more about their Sonos integrations more than others is sad but true.

You have a huge choice of music services, go try another one. Unhappy YTM customers seem to be liking iBroadcast. Trusting your music to an ad company isn’t really a the best idea.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
B

Sonos is completely disinterested in support it’s customers 

This yet another example

they are only interested in selling more hardware 

pathetic company which has never properly resolved playing your own music via sonos

D

Hi,

 

I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows:

 

YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.)

 

YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.)

 

Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music?

 

Cheers!

I would think Sonos would work with Google/YTM for a solution if they want people to continue to buy their products 

 

J
Badge

The latest email from Sonos infers that once you’ve transferred your music from GPM to YTM you should remove GPM from Sonos music services. I haven’t done this yet as I’m not confident that all my GPM music has transferred properly. Does anyone know whether having both GPM and YTM as “live” music services in Sonos is a possible reason for YTM only showing an incomplete number of uploads?

D

I am having the same issue. It is showing albums and artists but the song library is not showing. Please help this is annoying!

E
Userlevel 1
Badge

I contacted (via chat) both YTM and Sonos about 10 days ago to report the issue with Sonos not showing my full YTM library.  YTM insisted that the issue was with Sonos and would not help me.  Sonos said the problem was with the S1 controller app and told me upgrade to the S2 controller app.  However, that app is not compatible with one of my speakers, so I cannot upgrade.  Sonos said that it would work on the problem and get back to me.  I still have not heard back.

Sonos is fibbing -- I have the same issue with both S1 and S2. I’ve successfully split my system and the problem is just as bad on S2.

A
Userlevel 3
Badge +2

Thank you DCgal -iBroadcast works like a charm. And the company says the unlimited free library space will remain free forever. Perfect. 

D
Userlevel 1
Badge

guy b - you can play them on Sonos but you have to search for them.  They are there even though they are not listed in your library.

 

An update to my last post:  I finally spoke to someone higher up at Sonos, and he explained that, contrary to what the Sonos and YTM tech support people told me, the issue is with YTM.  Sonos merely “reads” the data provided by the music provider, so there is an issue with YTM not feeding the correct information to Sonos.  He also told me that he doubts YTM is prioritizing resolving this issue since it probably affects only a small number of users.  He encouraged me to keep complaining to YTM.  I emailed them a couple times but never heard back.

EVEN WORSE, I found out that eventually YTM will *require* you to pay for a premium subscription (more than $12/month!) just to listen to your own music on your own speakers!  To me, this was unconscionable.  So I quit YTM.

Fortunately, I found iBroadcast, which provides a free cloud-based storage locker service that is both very easy to use and, more importantly, compatible with Sonos.  I would encourage folks to check it out if you’re only looking for a place to store and play your own music.  So far I’m really happy with it. 

G

Yes I do have the files in my youtube account,but I still can't  play them through sonos which is really frustrating...sonos software really does leave alot to be desired..

controlav
Userlevel 7
Badge +23

now worried that when gpm goes that i will lose all my files

Surely you can verify your files are in YTM via some non-Sonos means, eg the YTM app itself?

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
G

i have the same problem,

i migrated from gpm to youtube premium and it only llists albums up to F contacted sonos and was told to wait for an update...now worried that when gpm goes that i will lose all my files.

Not a very good transition

D
Userlevel 1
Badge

I contacted (via chat) both YTM and Sonos about 10 days ago to report the issue with Sonos not showing my full YTM library.  YTM insisted that the issue was with Sonos and would not help me.  Sonos said the problem was with the S1 controller app and told me upgrade to the S2 controller app.  However, that app is not compatible with one of my speakers, so I cannot upgrade.  Sonos said that it would work on the problem and get back to me.  I still have not heard back.

F

speaking to some YTM support folks (through the link further up this page), the best way to get a message to anyone involved in the dev teams for YTM is to submit feedback through the various youtube music apps. that’s more likely to get raised as a ticket, all the web chat support people can do is walk you through some troubleshooting.

 

if we all did that then it might bump it up the list a bit.

J

Thanks a lot @controlav 

controlav
Userlevel 7
Badge +23

I have problem with my YT i don't know if its being mention on the above thread. I'm  having problem finding the 'Top song' option when clicking certain artist in the Sonos app itselt but if I use the YT app the 'Top song' option is there. Should Sonos can fix this issue or YT?


YT need to add it to their ever increasing list of things to fix. Sonos play the music, but have nothing to do with the enumeration of it from services.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
J

I have problem with my YT i don't know if its being mention on the above thread. I'm  having problem finding the 'Top song' option when clicking certain artist in the Sonos app itselt but if I use the YT app the 'Top song' option is there. Should Sonos can fix this issue or YT?

A
Userlevel 3
Badge +2

I just received an email from a rep on the YTM and GPM team and was informed, very clearly, that a subscription should not be needed to access your own music through the uploads section of the YTM app, however they are having issues (as we know) and they are working through them. When fixed, we should have none of these issues on this thread. 

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