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YouTube Music not listing full library

  • 13 August 2020
  • 87 replies
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87 replies

controlav
Userlevel 7
Badge +23

@controlav - I’m looking for a decent music streaming service that is well supported on Sonos, not a service to store my own music.  GPM was decent, but YTM is garbage!  I’m currently trying Tidal, but as with other services, some of the perks available in App is not transferred to Sonos - like the simple alphabetical lists for artists and albums.


Oh I see, ignore my prior post then. I use Spotify, TIDAL, Apple and Pandora. Fortunately Sonos gives us a substantial choice of services, far more than anyone else. I don’t think anyone will disagree with your views on YTM on Sonos though. Personally I wish Groove was still available, as not only did it work, I knew a few of the engineers responsible for it.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
S
Userlevel 7
Badge +15

I only see Playlists now. Removed and re-added. (I don't use it anyway though)

A
Userlevel 3
Badge +2

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”.  After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired.  This is becoming very frustrating.

 

My library also only loads up to B and my issue has been open for a month or two. They have no answer for this and really don’t seem to care. I now use iBroadcast instead of YTM and it works great, is free, and is supposed to remain free. Check it out. YTM is a sham.

Were you able to transfer your library over from Google play to iBroadcast rather than up loading your music again?

No, there is not an official transfer process like there was for Google Play to YouTube Music but you can upload an entire library. Just make sure you know where your Google library files exist and follow the iBroadcast upload process. And my experience was that it is very slow. Took about 8-10 hours for my library which consisted of about 5,500 songs. 

A
Userlevel 3
Badge +2

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

We and the community are always here to help.

Is there anything Sonos can or will do to have this issue fixed? I get nothing from YTM when I contact them. I sense that they either do not understand the issue or do not care. Either way, Sonos should have an interest in the quality of the products that they host from their service providers, such as YTM. Sonos success primarily depends on these service providers products. I am amazed at the lack of caring from both sides. Sonos is not cheap and the customer service here leaves much to be desired, and the lack of communication is very frustrating. 

A
Userlevel 3
Badge +2

Any word on if they will increasing from 999 limit? I think most people probably have over 999 songs. Or is it just some people who have the limit issue? Are there people that can view entire libraries beyond 999?

controlav
Userlevel 7
Badge +23

@Tom P.  iBroadcast is the most common suggestion for those wishing to abandon YTM for storing their own music.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
Airgetlam

The only folks who could answer that intelligently are the engineers at Google/YouTube music. 

Bruce
J

Thanks a lot @controlav 

R
Badge

guy b - you can play them on Sonos but you have to search for them.  They are there even though they are not listed in your library.

 

An update to my last post:  I finally spoke to someone higher up at Sonos, and he explained that, contrary to what the Sonos and YTM tech support people told me, the issue is with YTM.  Sonos merely “reads” the data provided by the music provider, so there is an issue with YTM not feeding the correct information to Sonos.  He also told me that he doubts YTM is prioritizing resolving this issue since it probably affects only a small number of users.  He encouraged me to keep complaining to YTM.  I emailed them a couple times but never heard back.

EVEN WORSE, I found out that eventually YTM will *require* you to pay for a premium subscription (more than $12/month!) just to listen to your own music on your own speakers!  To me, this was unconscionable.  So I quit YTM.

Fortunately, I found iBroadcast, which provides a free cloud-based storage locker service that is both very easy to use and, more importantly, compatible with Sonos.  I would encourage folks to check it out if you’re only looking for a place to store and play your own music.  So far I’m really happy with it. 

checking out ibroadcast now. SONOS should be telling users not to waste their time with youtube music at all. Talk about not ready for prime time. 

Are you able to transfer your library from Google Play to iBroadcast?

R
Userlevel 2

Just tried this and now I can’t seem to access my ‘Uploads’ anymore?

 

When I click any sections (Albums, Artists, etc) the ‘Uploads’ button has been removed?

 

R
Badge

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”.  After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired.  This is becoming very frustrating.

 

My library also only loads up to B and my issue has been open for a month or two. They have no answer for this and really don’t seem to care. I now use iBroadcast instead of YTM and it works great, is free, and is supposed to remain free. Check it out. YTM is a sham.

Were you able to transfer your library over from Google play to iBroadcast rather than up loading your music again?

A
Userlevel 3
Badge +2

I really wish someone from Sonos would give us an honest answer here. Is YTM going to fix this? Is Sonos going to do anything about it? So far the overwhelming answer to both questions is no. Very frustrating. 

R
Userlevel 2

For anyone else with the uploads problem, I got sick of waiting for Google to fix this so moved over to use IBroadcast a while back and it works great!

YTM is a horrible product, such a shame they killed GPM as it was great for years!

R

Worked for me (Yay!).  I never looked to see if was somehow fixed by itself; I immediately followed the advice to remove and add the service, and now everything is there.

What are the chances that YTM did for Google’s own Android Auto the very same “increase in container size”..??  That’d be nice…

 

A

Thanks for the reply.

J

I have problem with my YT i don't know if its being mention on the above thread. I'm  having problem finding the 'Top song' option when clicking certain artist in the Sonos app itselt but if I use the YT app the 'Top song' option is there. Should Sonos can fix this issue or YT?

R
Badge

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

We and the community are always here to help.

Is there anything Sonos can or will do to have this issue fixed? I get nothing from YTM when I contact them. I sense that they either do not understand the issue or do not care. Either way, Sonos should have an interest in the quality of the products that they host from their service providers, such as YTM. Sonos success primarily depends on these service providers products. I am amazed at the lack of caring from both sides. Sonos is not cheap and the customer service here leaves much to be desired, and the lack of communication is very frustrating. 

Is there any update from Google?

R
Badge

Krishma is there any update from Google?

M
Userlevel 2
Badge +4

I've had my SONOS One for a few months and have had very few problems. I have primarily played my music library through Google play music playlists. Now that Google play is going away, I moved my library over to YouTube music. But now, songs will start playing, then at some point they stop and it skips to the next song. Thats when I get the "not encoded correctly" error message. It has happened on every single song I've tried. It also happens if you try to scroll to a certain point in the song. This problem started immediately when I switched to YouTube music.

This speaker is completely useless in this condition. 

I've read the other posts on this topic, but they don't seem to apply to my situation. 

Does anyone know how to fix this?

Diagnostics Confirmation #679235385

FWIW, I have experienced the same issue.  I cannot pause, fast forward or rewind.  There does not seem to be a fix at this time.  I started a thread on this but no concrete help so far.

L

iBroadcast free version only streams 128kbs ugh

What subscription level does iBroadcast need?
A Premium subscription is required for bitrates over 128kbps. 128kbps is included in the free tier.

controlav
Userlevel 7
Badge +23

There are at least three threads on this YTM list-truncation bug. You need to contact Google to fix their SMAPI service. Good luck.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
A
Userlevel 3
Badge +2

So now it says I must be a YouTube Music premium subscriber? All I want to do is play my own music that I used to play on a Google Play Music. Is Sonos telling me that now I have to subscribe to YouTube Music in order to play my personally owned music that used to be free on Google Play Music? This is getting really frustrating. 

A
Userlevel 3
Badge +2

I opened up my YTM ticket for this issue a couple of months ago and haven’t had an update in weeks. I followed up with YTM a few days ago just asking for a update... still no response from YTM. It is obvious now, YTM does not care about this issue and Sonos is doing nothing to force their hand. Shame on both companies. 

Xyzzy

Just another frustrated user here.  Google Play Music worked fine.  Youtube Music is just terrible, for all the reasons outlined above.  It’s slow and extremely buggy.

C
Userlevel 2
Badge +2

Now the only option I see is Albums. Great. Thanks YTM, it’s worse now. Wow talk about a terrible product to be hosted on Sonos. Please just give us back Google Play Music. 
 

Sonos - Do yourself a favor and help out YTM or better yet set higher/stricter standards for your music providers. YTM is full of bugs and it reflects on your product. 

I would absolutely second this. I believe Sonos should demand a certain basic level of compliance standards for any specific music service to work with their system.

 

This should include displaying the full library (pretty basic), along with other basic requirements. Another annoyance with YTM is it won’t let you add your library to “My Sonos”! 


Organizing albums by artist is another bugbear of mine which the Sonos app doesn’t do (but most of the respective music apps do). 

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