Answered

Unable to play X - and the song is not encoded correctly

3 years ago
18 January 2021
101 replies
16375 views

kubulozaurus.rex
Contributor I
4 replies

I was getting this error from time to time, but now I'm getting it on 3/4 of songs... Seems random, as sometimes a song that was working fine would refuse to play and start showing this error (or vice versa).

My music source is YouTube Music. I've tried rebooting the speaker, reinstalling te app, rebooting the Wi-Fi router, etc. Also tried using an ethernet cable instead of Wi-Fi. Nothing seems to work.

Diagnostic number : 1167656549

Screenshot :

Thanks in advance!

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Best answer by Annazel S 22 January 2021, 22:23

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101 replies

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S

SCEMO
Lyricist I
1 reply
2 years ago
26 October 2021

I’m having the same issue. This just started 2 weeks ago and I’ve been using the alarm for 2 years with no issues. I’ve tried sonos radio, Amazon music, and all radio stations … none have worked. I’ve tried disabling and enabling WiFi in the app and I’ve tried. What was suggested above of rebooting Sonos unit and router. Nothing. I wish someone can figure this out. It’s so nice to wake up to music vs. the Sonos chime. The only thing that just worked is Pandora > My Stations but the artist I selected isn’t being played. So strange.

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