Anyone else getting the issue that when Spotify gets to an advert, then it stops?
you have to go into the app and pause and play and then it will continue.
Everything else is working ok and no network issues, just Spotify stopping for ads.
Best answer by Sotiris C.
View originalStill happening… like caught in a dystopian nightmare. I’m 58 and increasingly believe that no one really gives a toss about the user real experience Just the one that the firm sells. Really cannot wait for AI to just write code to just work. Beyond frustration a lot of the time.
I am having the same issue when playing Spotify on a Firestick. Could this be a Spotify issue? If that is there way to force me to upgrade Spotify I will move to a different platform….
I have the same issue since last summer. Sonos sub turns off when any Spotify ads play. Did the clean reinstall and all is updated. Probably a Spotify issue???
+17
You could, for the time being, subscribe to Spotify. No ads, so no stops.
Still happening… like caught in a dystopian nightmare. I’m 58 and increasingly believe that no one really gives a toss about the user real experience Just the one that the firm sells. Really cannot wait for AI to just write code to just work. Beyond frustration a lot of the time.
Same issue and still no fix. Sonos one speaker turns off when all adverts play and cannot hear advert or music.
Alarms also no longer work with Spotify.
Been going on for over 18 months.
Same here
Sounds like you have two disparate issues going on, one most likely caused by Spotify’s servers (Sonos has no idea when an advertisement is playing), and a local network issue (causing your speakers not to connect to Spotify’s servers at the moment the alarm is trying to connect).
What did Sonos support say about each, when you called them with your diagnostic taken with 10 minutes of these issues occurring?
Same issue and still no fix. Sonos one speaker turns off when all adverts play and cannot hear advert or music.
Alarms also no longer work with Spotify.
Been going on for over 18 months.
Same issue for me. But this has obviously been going on for 6months now this. This makes my speaker essentially useless. Better off playing it through the other number of devices I have in my house (Tv/phone/laptop).
Can we get an update on the fix please from a Sonos rep?
Alternatively, I assume this fault is covered under the 1years manufacturers warranty? Can you provide details of how I can return my speaker. Or do I just return to point of purchase?
I am now quite happy I just tested out one speaker now rather than going with the purchase of a full house kit over 2.5k.
Additionally, do any other users have other brand suggestions/solutions that can handle multiroom audio successfully?
It's not a Spotify issue.
I'm sure it's an easy fix for Sonos to allow continual play. They got it right on the first version.
Once I've got a few hours spare Im going to reset all 6 speakers to version 1. Otherwise I'm Sonos speakers will start flying (then I'll cry coz I LOVE them!)
I'm having the exact same issue. Bought all original Sonos Play 1 speakers or Ikea versions. I have a free Spotify account. Can't play suggested or my own favourites playlist without the play stopping and it's always when an ad comes up. Honestly if this is solely a Sonos issue I'm definitely not impressed. I'm NOT going to consider upgrading my speakers to SONOS Bluetooth compatible ones...why would I support a brand that has provided nothing but grief? Doesn't give me any incentive for upgrading to Spotify premium either...will just go back to listening to actual radio like CKUA or CBC...
My experience proves that the version 2 Sonos app needs a fix...
3 weeks ago, when my 5 speakers were all operating with Sonos Version 1 app, the ads automatically played.
I could leave my Spotify list running for over 8 hours.
Now, I added my 6th speaker and struggled to downgrade it from Sonos App version 2 to version 1, so upgraded my entire system to Version 2 Sonos app. And I'm lucky to get 40 mins of Spotify music.
+17
No response even though my enquiry offers more insight, that the problem IS a Sonos app issue, as version 1 has automatic ad play.
Not an app issue, but a software issue on the speakers. The app is only a remote to the system.
Not that I've noticed.
It's the same but autoplays ads.
Thankyou . Do I lose any functionality on my new system by going back to S1 ?
Hi Rocccco.
No response even though my enquiry offers more insight, that the problem IS a Sonos app issue, as version 1 has automatic ad play.
I'm thinking to downgrade all 6 speakers back to version 1 but it's a timely exercise.. and frustrating with the clunky software
Hey Sonos
I just got a move and have 3k of other speakers on order.
Has this post issue been fixed because it’s annoying the * out of me having to continually stop what I’m doing and reset it. Funny thing it’s not all ads some play and continue on.
Also I can’t skip add after 5 seconds like I can in Bluetooth
Disappointed that this problem has not been fixed after all these months that I can see
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
So. I see this issue was in open discussion 6 months ago.
I was forced to upgrade my system to s2 today when I added an additional play 1 speaker (2nd hand) NOW my Spotify ads stop play.
Series 1 did not do this AT ALL! And to be honest, while I love the speakers, I Hate the software- why is it always soo difficult to set up!!!??
IE resetting speakers, I get better info from a Google search, over the Sonos app instructions.
Also... to downgrade a speaker from s2 to s1, I have to have both s1 and s2 versions on my phone!? But today I can't add the speaker because to s2 because the rest of my system was s1.
S1 won't accept it because it needs downgrading. Then S1 app states I must upgrade my system to S2.
Leave my music playing for my dogs while I work and now the system stops for a damn ad!! What......!!
Hello
We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.
As you mentioned, pause and play is the available workaround.
I’ll make sure to update this thread when it is resolved.
Wow months later and still not fixed, this is beyond ridiculous 👎🏼 So this is the "service" we get from #Sonos, wow... Just try Google and see the insane amount of people with this problem.
Hello
We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.
As you mentioned, pause and play is the available workaround.
I’ll make sure to update this thread when it is resolved.
Any piece of news after four moths? thanks for a prompt reply.
I’m trying the solution of 12 seconds crossfade… I also tried to connect my Roam by bluetooth instead of just WiFi… the question is that sometimes the playback doesn’t stop when ads and other times, yes. It’s really annoying.
This is a premium speaker with a poor customer service (4 months to solve this problem is really long time).
Change Spotify settings. Cross fade on 12 seconds. Set Continues playing ON
What worked for me is change setting in Spotify.
I’m working with another platform that can send Bluetooth to ROAM. As I establish the Bluetooth connection, the platform pops up a message that copyrighted material will not be transmitted. This seems odd to me because I assume that virtually everything available from the big music services is copyrighted. Why would anything play?
This suggests some sort of “right hand not knowing what the left hand is doing” issue. Perhaps a flag somewhere is erroneously being interpreted as “copyrighted”. In this lash up I’m not having trouble with commercials. As one track ends the next track might be muted, but the track progress indicator is running.
Still not fixed. Any solutions Sonos? When is this fix being released? Please fix alarms too as Spotify alarms no longer work.
Any update on this? There are a few posts on this now. I’m not US based, it doesn’t happen when listening to Spotify directly through my ph/tablet, only when utilising Sonos. It’s been happening for months now.
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