I have created a diagnostic report, 122658598, within about 5 minutes of the spotify service dropping.
It only drops for a brief moment, skips a song, and then it’s fine again for another half hour or so.
Appreciate any help you can offer!
Thanks,
Chris
Edit: I rebooted my router and changed the channel to 6. I will create another diagnostic if spotify drops out again.
I’m having the same issue. All other services working fine including line-in. However the Spotify connection gets lost anytime I try to play from the Sonos or Spotify app.
Same issue here. Spotify is not working through the Sonos app. Started yesterday. Spotify plays fine on it’s own, I’ve reset all the network stuff, I’ve reactivated Spotify in the Sonos app, and so on. Has anyone figured out what is causing this? Thanks.
Similar issue as tim10921 and rgillis. Nothing changed on my network, phone, speakers, power outage or what so ever. All of a sudden, Spotify stops playing through Sonos App. It works fine through airplay from Spotify app. Other music service work fine through Sonos App. So I believe it’s a Spotify - Sonos App problem. Please help.
Same issue as tin10921 being experienced. Only connecting to Spotify an issue.
Spotify was working then it stopped after a couple of songs played. Other music services continue to work. Spotify continues to work independently of Sonos, meaning, not going through Sonos. Is there a problem with Spotify and Sonos? Please help with this problem.
contact me at t*******@gmail.com
Hi Chris, Thank you for the follow up and letting us know that you are working again with Spotify. Please do not hesitate to reach out us here in the Sonos Community with future questions or troubleshooting needs.
Hi Chris, Thank you for bringing your question to us here and welcome to the Sonos Community. I was able to look at your diagnostic reports and as Ken_Griffiths points out you want to address what you can for wifi interference for things you can control in your environment. Mostly with physical environment that you can adjust as we can see that you are on wifi channel 6 with your router and that looks to be the best channel to use. Also, we would need your network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). This information could point out something adding to your wifi interference if it not anything specific to your physical environment.
I do not want to say it is the router or your ISP services performance but we are seeing issues for Sonos to communicate on the network when attempting to stream. This underflow can lead to drops, skips and stopping of your music service also some services have different tolerances to network performance/interference. As Ken_Griffiths also mentioned and you had asked, I would have you try Sonosnet with just Ethernet wiring your product to your router for testing playback for 30 minutes to an hour. I would do this test after once more doing a full network and Sonos product power re-boot off/on for 30 seconds with no lights on the products. We can then have you follow up with the testing results along with a new diagnostic report here. I would also ask that when you are noticing this issue happening with Spotify that from your computer to please run a speed test from speedtest.net and let us know your up and down speeds are in mbps. We would like to see that you are getting better than 20 mbps up and down when you are having the issue.
We could then better determine if this is a question for your ISP or that you may benefit from Sonosnet with a Boost if you cannot keep your Sonos product Ethernet wired to the router.
Are you running the Sonos devices on your WiFi? If so, have you perhaps considered trying to run them on *SonosNet instead? Also have you checked for local *WiFi Interference?
* See links in the text above
Are you talking about a boost? I would rather not buy another product… I have only a Sonos One SL and a small townhouse. Yeah, I checked for interference. Waiting for someone who can access the diagnostics, thanks.
Other devices in the same room with no WiFi problems… work laptop, PC, phone.
Plus other services are working without interruption.
Are you running the Sonos devices on your WiFi? If so, have you perhaps considered trying to run them on *SonosNet instead? Also have you checked for local *WiFi Interference?
* See links in the text above
1667181662 This time captured after following the instructions to reboot router and try a different channel… What gives Sonos, spotify is my main music service and it drops out constantly.
1453817360, just captured another one within a minute of it happening.
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