Spotify Dropping out, Other Music Services OK

I have created a diagnostic report, 122658598, within about 5 minutes of the spotify service dropping.

It only drops for a brief moment, skips a song, and then it’s fine again for another half hour or so.

Appreciate any help you can offer!




Edit: I rebooted my router and changed the channel to 6. I will create another diagnostic if spotify drops out again.

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63 replies

There is currently a Spotify problem that is being worked on:

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@Adam S OK, my last update after a weekend of testing…

I am now pretty confident the issue only happens when you start playback from Spotify using the Sonos app, but the issue does not happen when using Spotify connect from the Spotify app.

I tested with the exact same Spotify playlist playing to the exact same Sonos speaker group.  When using the Sonos app to kick off the playlist, it would randomly skip songs as reported in this thread.  This would happen 2-4 times per hour.  However, playback was flawless for hours on end when the same playlist was started in the Spotify app.

Since both methods stream the same songs directly from Spotify servers, I think there is no way the network path is to blame here.  Instead, there must be some fault in the Sonos controller when dealing with the queue (see not about not reporting errors on current song that is playing back, but the next song) causing the problem to happen.

@Gsan @awolfe and others: can you confirm these findings with your set up as well and report back? 

After months of working fine I’m having similar issues with Spotify and Sonos.

Spotify works fine on it’s own, playing on my phone or chromebook, but trying to get it to play through any of my Sonos speakers is a random mess of dropping out after a couple of songs or only working (briefly) when 2 rooms are grouped or most likely complete failure. This morning trying to get Spotify to play, Sonos radio randomly came on in the next room!

Sonos radio, Amazon music & streaming from my NAS all work faultlessly.

I’ve tried everything suggested elsewhere but no joy.

My setup: Beam, 2x play:1 in stereo pair & a single play:1 - router is a Netgear Orbi and ISP is BT

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Piling on… Same issue here with similar timeframe as start of this thread.  After years of perfect operation with Sonos + Spotify + eero and now having the occasional drop outs with spotify + sonos ONLY exactly as described above.   Other music sources and Spotify without Sonos works great. 

It cannot be a coincidence that all of our networks are suffering from interference suddenly at once.  I’m in a low/no interference environment with a well covered WiFi AP topology.  All other real-time applications work perfectly, so WiFi network interference is highly unlikely to be the issue.  

Could there be something else causing packet loss for spotify?

One weird thing I noticed: when on my mac and looking at the Error Logs in the Sonos mac app, the song that appears to be having the problem is not the current one playing, but the next one in queue.  I am seeing a mixture of the below errors, but going back and playing these songs works fine…

5/30/20, 4:05 PM
Unable to play 'Morning Light' - the connection to Spotify was lost.

5/30/20, 5:13 PM
Unable to play 'Pelicanism' - the song is not encoded correctly.

5/30/20, 5:16 PM
Unable to play 'Fantasy' - the connection to Spotify was lost.

Something is up that i think requires Sonos engineers to dig into.  Happy to help provide more details or troubleshooting steps as needed.

Diagnostic number 1964097200 captured moments after the last above error.

I’m a fitness instructor and for the last two weeks I was finally able to start teaching in person. The one gym uses Sonos.  For the past two weeks any instructor that uses Spotify has had their tracks skipping and then freezing or stopping.  You can imagine how disruptive this is when you are trying to teach a fitness class and your tracks are skipping. It is not happening to the instructors that have Apple Music - only Spotify users.  This is a recent problem as I taught my classes at this same gym at the beginning of March and didn’t have a problem. 

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Same issue here.  If it was network interference I would expect it to impact all services, but it is only Spotify.

@John G I’ll see how it goes with the Beam wired up to the Orbi, if it carries on working that would be the best (cheapest!) solution. Although I’d love to figure out why all of a sudden I have interference issues after many months of trouble free listening.

Thanks for your help! :slight_smile:

I’m guessing that it’s hard to pinpoint outside interference in the reports that you submit to Sonos, having never seen the contents of one. I suspect the system can say “hey, there’s interference coming in on channel 11”, but as to what causes that interference, unless it’s something potentially already in your network, like a printer, etc, it’s really hard to tell. 

I’m glad that moving to SonosNet has helped you. I’ve found it the best way to keep all of my Sonos traffic off of my own wifi signal, although it’s still occasionally subject to interference too, since it’s also a radio signal. I had new neighbors move in that caused me to switch my SonosNet channel, but I was able to keep my wifi channel the same. 

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Hi @Adam S 

Thanks for the reply and feedback. I’ve spent the last few days troubleshooting as you have suggested and trying to narrow the problem down to a single speaker or isolate to an issue with a group. I haven’t reached a final result yet, but I will tell you that eero and Sonos reboots have note fixed the problem. 

Given the feedback from @awolfe and @Gsan in the past week - who seem to be having the exact same problem as others on this thread, even on hardwired connections - I think pretty clearly indicates something is up with Spotify specifically with a global impact, regardless of network connectivity.  The intermittency of the problem and perhaps some other variable(s) unique to this cohort may be squelching complaints from the broader user base. 

One thing I have noticed is that the erroneous songs are definitely for the next in queue song, not the one that is skipped during playback. This causes the current song and the next song to be skipped. @Gsan @awolfe @jbarba can you corroborate this?

@Adam S my opinion is we are in bug territory worthy of an engineering triage. The timing (starting in last 2 months) and the specificity of the problem (only impacting Spotify streaming service otherwise perfect performance) and the consistency of reports from the community (this thread) suggests a software and not an environmental problem. 

Thanks again for your help and hopefully we can get this solved. 

PS I guess we’ll find out Monday, but does the S2 overhaul some how change how playback works so perhaps we are going to enter a new phase of complexity with another variable introduced?


There are a lot of potential issues caused from outside your network. New electronic devices in your home, neighbors, new or otherwise, with a new router, or new choice of channels on their current router. It’s unfortunate, but Wi-Fi networks do not exist in isolation. 

Spotify was working then it stopped after a couple of songs played. Other music services continue to work. Spotify continues to work independently of Sonos, meaning, not going through Sonos. Is there a problem with Spotify and Sonos?  Please help with this problem. 
contact me at t*******

@Adam S OKay. So, I wrote on this forum before. I am the fitness instructor at a gym with Sonos and everyone’s Spotify playlist is skipping songs. The owner looked at our playlists while they are playing and this messages comes up “could not play “name of song and artist” - the song is not encoded properly. 


So, again, everyone who uses Apple Music or another player at the gym has no problem.  Only Spotify users playing their playlists through the Sonos app are experiencing these major skips.


Please help!!!!

I too, am having issues with Spotify continuing to drop or not connect through the Sonos app.  Spotify works great by itself through my phone no matter where I am around my house.  I just signed up for Amazon music (as its free for a limited number of songs since I am already a Prime member) and am not having any issues.  All throughout this forum I see people having the same issue.  I hear about the connectivity interruptions as being a solution.  I still have yet to see anyone state why this only seems to be a problem with Spotify and it has only been an issue in the past few months.  At this point I’m trying to determine if I should completely switch over to Amazon and ditch Spotify (which is a pain given I have used Spotify for quite some time).I created a diagnostic report 1492164453.

Are you running the Sonos devices on your WiFi? If so, have you perhaps considered trying to run them on *SonosNet instead? Also have you checked for local *WiFi Interference?


See links in the text above 

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Outage should be resolved now!

I’ve been listening to my Sonos for a couple of hours tonight, sending music via the Spotify app and it’s fine. I haven’t had time to listen via the Sonos app today but last night it was terrible. I had to give up in the end and use my wife’s Google Music account (which is also fine).


I too am having issues with Spotify in particular. I’ve been using other services (Amazon, Pandora, Google Play Music) for years without issues, but we’ve recently switched to Spotify and now I get constant dropouts and skipped tracks. I’ve never had this issue before - and can in fact still use other services without issue - but Spotify seems to be the issue. This is using the Sonos app if I try the Spotify app things are even worse. 

I see all the chatter about connections, WiFi, interference, etc. but I’m hard-pressed to believe that with everyone just having issues with Spotify specifically, any of those things have an effect on the issue. I’m all ear for suggestions. I’m using Sonosnet with a wired Playbar. 

yeah I hope this gets fixed soon.  Started about a month ago for me and now it’s getting worse.  I can’t even listen to spotify on sonos anymore and it was about 95% of what I use Sonos for.  Beyond frustrating!


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A few changes on my side environmentally: I have upgraded to S2 and removed an old Play:5 first gen and replaced with a new Play:Five (it is a beautiful piece of hardware!), however the issue remains.

Spotify playlists started from the new Sonos app skips occasionally while the same playlists work great from the Spotify app via Spotify Connect to the same Sonos speaker group.

That said, I did notice that I've seen a few instances of “Unable to playback current song” on my macOS Spotify app, without having Sonos involved at all.  Combined with the accepted observation that the impact is the Spotify source only, I’m starting to think perhaps the issue is actually with Spotify infrastructure.

Perhaps there is some problem on the Spotify side with media on occasion that is better handled by the Spotify apps (in most cases) than Sonos?  From my experience, Sonos playback is super sensitive to media failures (caused my networking or source issues) and will skip songs at first indication of a problem.

@Adam S any word from your side? I’ll try to see if I can’t capture the problem in action on the Spotify side and pull that thread a bit.

@John G I tried to remove/edit old comments, but @Ken_Griffiths was spot on. I moved my router and I have had no further issues! Thanks to you both for the help.

Thanks for the reply.

Although I cannot release an official statement regarding a current issue with Spotify, I have seen multiple threads regarding similar issues. This may be a result of a system communication issue. I would be happy to provide an update once it becomes available to me.

Regarding the Bridge, it is generally not recommended to have a full Sonos system operated by a Bridge at this point. The low communication signal that I see on the diagnostic may be a result of keeping the Bridge in the router. This can lead to audio interruptions and buffering problems as well.

The most common problem that I have is that sound simply stops on one speaker.  The time counter continues.  Sound comes back after a while.  If I pause and restart, it plays fine for a while.

If I use Spotify on another device (like a computer) on the same network it, no problem there.

@Malcatron Thank you for the follow up information and the diagnostic report. This will come down to what you can adjust or control in your environment for reducing wifi interference. Knowing that you are working better with Sonosnet you could keep your Beam as the wired product to your Netgear Orbi or look at the previously mentioned Sonos Boost or IKEA Bookshelf products as the one wired to the router. You have the option of Airplay with your Beam already when using an iOS device so if you could not use a speaker where the router is I would go with the Boost.

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The most common problem that I have is that sound simply stops on one speaker.  The time counter continues.  Sound comes back after a while.  If I pause and restart, it plays fine for a while.

If I use Spotify on another device (like a computer) on the same network it, no problem there.

I’ve noticed that too on a single speaker as well. However far less of an intrusive problem than the skipping. 

Also no problems with Mac clients etc. will try Spotify connect and see if that changes anything

Same issue as tin10921 being experienced.   Only connecting to Spotify an issue.