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Spotify album artwork is distorted

  • 15 October 2022
  • 64 replies
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64 replies

T
Badge +1

Would be nice if someone in Sonos responded to these type of issues 

T
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What is more puzzling is that this same issue has infected my Sonos App on my Mac and iPhones…🙁

T
Badge +1

AA9979, I am surprised that other users aren’t complaining?

 

My pixelation issue is prominent when I enable Shuffle on a Spotify playlist, on Sonos App.

 

Maybe using the old Sonos App is the way to go?

T
Badge +1

How does one open a ticket with Sonos, so the problem is logged and resolved?

The Sonos diagnosis confirmation number is: 1379667112.

Ken_Griffiths

How does one open a ticket with Sonos, so the problem is logged and resolved?

You can contact Sonos Staff via this LINK to report the issue.

T
Badge +1

Thanks, although this is really a limited AI chat forum. Surprised they don’t use a ticket system, only option is to phone I guess. Not user friendly in my opinion….

M

Just reporting that I experience the same isse with Spotify on my SONOS.

Made a post on Sonos Community, please upvote Sonos Spotify users!

https://community.spotify.com/t5/Spotify-for-Developers/Spotify-coverart-is-low-quality-and-pixelated-on-Sonos/m-p/5448431#M6802

 

Also like my tweet:

https://twitter.com/CARUS_AR/status/1584084900969598976?t=zhWIfeGbwF88xo6SigOIHA&s=19

T
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Thank you Ken and AA9979

T
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Would think it is in the interests of Sonos to take this up Spotify too, as it materially affects the usability of the Sonos App.

 

Just a thought 🙃🙂

T
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Anyone at Sonos reading this? 🙂

N

What is strange:

If I stream to Sonos from the Spotify app, the artwork is sharp.

Streamed from the Sonos app:

 

Streamed from the Spotify app:

 

Ken_Griffiths

Add me to the list. And when I play a track from my local library on my NAS I get NO artwork at all - even though it appears in the search dialog. 
 

Brent

Different issue - check the tracks metadata for the embedded artwork, or the folder for the correct artwork/resolution which is mentioned here: https://support.sonos.com/s/article/543

R
Badge

Add me to the list. And when I play a track from my local library on my NAS I get NO artwork at all - even though it appears in the search dialog. 
 

Brent

Different issue - check the tracks metadata for the embedded artwork, or the folder for the correct artwork/resolution which is mentioned here: https://support.sonos.com/s/article/543

I also have the Spotify issue as noted by the OP.

N

I’m not sure. Audio streams CAN contain artwork within the stream. Hence without the need for an additional server.

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