I just got a call from Sonos Support and they said they have received many reports of this issue so they are currently working directly with Spotify to resolve it.
Hi All,
We now consider this issue to have been resolved by Spotify.
This is Spotify’s screwup. They changed their SMAPI presentation map, and removed the ArtworkSizeMap which is how apps find higher resolution versions, so the default low-res art is used.
For the curious the process is described here: https://developer.sonos.com/build/content-service-add-features/add-images/add-album-art/
I noticed now that all Spotify images in my playlists are pixelated. When I browse/search in Spotify it fixes the pixelated album I am viewing for that moment, but everything goes back to pixelated once I close and reopen the Sonos app. All my other music services are unaffected. I really feel this is a Spotify issue. There has to be some cache somewhere that is saving these images so they load faster but I’ve cleared everything I can find and I’ve deleted and reinstalled Sonos and Spotify.
I opened a ticket with Sonos. They said if the problem is not on their end they will forward the issue to Spotify. I will post any solutions or explanations here.
Correction to my earlier analysis based on historic analysis of their pmap files: Spotify has NEVER used ArtworkSizeMap - they have always sent high-res art by default for album artwork. They seem to have changed the default to low-res (which is what everyone else does), but neglected to add an ArtworkSizeMap to allow apps to get the high-res version.
Still Spotify’s screwup mind you. Just a different screw-up.
Is it even worth reporting to Spotify and then going back and forth with them? I assume they know and will fix it.
From your earlier post…
"I opened a ticket with Sonos. They said if the problem is not on their end they will forward the issue to Spotify”.
Hopefully the message will get passed along.
Well I ended up reporting to Spotify as well as Sonos. Neither of my communications with either company felt like they cared much though. Spotify literally said “maybe the next update will fix it but we don’t know.”
My case is still open but I was just told they did everything they can via the chat and now I have to call them on Monday for further “advanced troubleshooting.”
Same here. Noticed it on Saturday.
Thanks, although this is really a limited AI chat forum. Surprised they don’t use a ticket system, only option is to phone I guess. Not user friendly in my opinion….
Note the data does come from Spotify, so you may want to contact them about the matter too.. they are responsible for their Service within the Sonos App. Sonos just publish the API for their developers to use …and other services that use the same API do not appear to have the same issues with their artwork from what I can gather.
To contact Spotify support, see this LINK
HTH too.
Hopefully, you’ve contacted Spotify and expressed your displeasure. Sonos is the TV set in this case, and has no control over the signal being sent to it.
Just adding my “same here” to the list of people getting affected by this. ..
Yup same issue here, made ticket and reported to sonos.
Thanks Ken. I don’t think so.
For me, I only have this issue with Spotify via the Sonos App.
All the the other services. eg Apple Music, Tidal etc. are fine.
I assume you mean on the ‘now playing’ screen .. the art thumbnails refresh as I shuffle the queue - again the uploaded .gif quality (attached) is poor, but hopefully you can see it refreshing and here’s a sample single screenshot from the iPad App (I’ve had to reduce its size to get it uploaded here) …
I’m a firm believer in a company responds more quickly to a complaint from a paying customer, than they would from a company like Sonos, who has no financial relationship with them.
That’s tempered, of course, by the fact that Sonos represents a whole swath of customers, so it’s a crap shoot. But were it me, I’d be reporting to both companies, just as a normal thing.
Thanks Ken. I don’t think so.
For me, I only have this issue with Spotify via the Sonos App.
All the the other services. eg Apple Music, Tidal etc. are fine.
Yes, which seems to then infer it’s a Spotify service issue, I guess… time will tell, hopefully.
Well I ended up reporting to Spotify as well as Sonos. Neither of my communications with either company felt like they cared much though. Spotify literally said “maybe the next update will fix it but we don’t know.”
… You have done all you can. Lets hope it gets sorted for you (and others) soon.
As I’ve said several times, the source server for Sonos, and hence the art, is different than the source server for Spotify’s own app.
So all of my Spotify album artwork is now displaying perfect today. Not sure if they fixed it but it’s been working for me for a few hours.
I’m not sure. Audio streams CAN contain artwork within the stream. Hence without the need for an additional server.
That is NOT how the Sonos apps get their artwork.
I’m not sure. Audio streams CAN contain artwork within the stream. Hence without the need for an additional server.
Different APIs. Spotify and the other music services are making use of this API to integrate with Sonos.
Probably because Spotify still uses a separate server to supply the information to Sonos.
Just here to say “same here.”
I’ve had Sonos and Spotify for a very long time too. This is just a recent issue within the last week. Other music services album artwork is fine. It’s just Spotify that is having the issue. My iPhone, iPad and my wife’s iPhone are all having the same Spotify issue.
