I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.
Best answer by Airgetlam
View originalI have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?
It might help if you were to post a link to that thread on Spotify, so people can add their concerns. I’m pretty sure Spotify does not maintain an official presence here on the Sonos Community Forums.
I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?
https://community.spotify.com/t5/Subscriptions/Sonos-stops-playing-Spotify-commercials/td-p/5584151
Having same issues while using Sonos. Not having any issues with Spotify in my car.
I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?
I have been working with Spotify for over a month on this, back when I first posted here. I’ve done their chat on multiple days & have emailed with several of their customer support people. They are very aware of it.
Is this a way for Spotify to make one pay Premium ????
I’ve asked them several times but they don’t respond to that 🤷🏻♀️
Having same issues while using Sonos. Not having any issues with Spotify in my car.
I got mine working.
Here’s what I did:
A new update came out so I updated Spotify
Turned off data saver
Turned off low power mode
Restarted my iPhone and it now works on My Sonos system.
Having same issues while using Sonos. Not having any issues with Spotify in my car.
I got mine working.
Here’s what I did:
A new update came out so I updated Spotify
Turned off data saver
Turned off low power mode
Restarted my iPhone and it now works on My Sonos system.
Not shure to understand, tried it, not working for me.
JYA
I think the problem is with Sonos. I am having the same issue while playing Spotify on Sonos but none of these problem when I play Spotify on any other devices like echo, earbuds, directly from the smartphone, web browser on my laptop or pc
So I re-signed up for Spotify premium and am no longer having issues. If it is a Spotify issue and this is their end goal , it worked and they are 9.99 a month richer.
apparently everyone is having a different experience. I just contacted sonos support and they confirmed to me that is an issue with Sonos and they are aware of that but they don't have an ETA to resolve the problem. Also the Customer service told me that was seeing 3no. spotify accounts on my settings when I could see only one in my app.
I don’t know about the rest of you, but yesterday (May 30th) Spotify music service on Sonos started to play through commericals. Maybe they fixed it? Are others having the same experience?
Edit: I posted too soon. It just got stuck on a commerical again.
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