I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.
Best answer by Kevin107
View originalStill a problem. You would think the past several months would have revealed a solution.
Can you answer a question for me? Is Spotify sending a designation to your Sonos speakers that the stream has changed from music to ads? To my knowledge, Sonos just sends the auth token and your requested music to the Spotify server, from that point forward, it is just playing whatever is sent to it. By Spotify. I don’t comprehend how Sonos could be aware of an ‘ad’, unless Spotify was telling them, and why would they do that?
Just curious, want to increase my knowledge.
I have had this same issue now for 4months. does not matter if you are playing music from spotify through the Sonos App or connect to the SONOS device through the SPOTIFY app.
It just stops when the commercials come on.. you to hit pause and then hit play .. so annoying.
Hi, It’s seems there is still no resolution to this topic/thread despite repeated reports of problems. Is this issue still being worked by Sonos?
I am having the same issue. I am using iPhone 12, SONOS connected to Spotify App, iOS 16.7. It almost ALWAYS stops at an advertisement. I have to pause then unpause then the add plays and then music starts again. I was thinking about subscription to Spotify but not if this is what I have to deal with all the time. If not fixed soon, I may go back to SXM.
Without adds there are no such failures. I have a subscription and have not been experiencing this glitch.
Same problem for me.
I also own a Bose soundbar and I have no issues when I play Spotify (free account with ads) on that.
Therefore the problem must be on Sonos side.
How does Sonos know that there is a commercial being played in a data stream? Is there some sort of notification being sent that Sonos is mishandling?
Still can’t play Spotify on Sonos. Commercial causes Spotify to stop playing on Sonos and freezes on advert with no sound.
Not good. Problem been present for too long.
Also sonos alarms no longer work with free Spotify.
Basically the sonos is becoming useless. Used to be able to use it for everything.
When is this going to be fixed Sonos and Spotify!?
Acknowledged by Sonos on another thread
Sotiris C.Sonos Staff:
“
We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.
As you mentioned, pause and play is the available workaround.
”
So finally we are not all going mad and recognised by Sonos. We haven’t been using the speaker much as it’s a pita for my partner with her Spotify account not working with ads etc. Real shame as we liked it to begin with. Hopefully the devs can get their respective acts together although it won’t be easy with everyone just doing their own thing. The internet of things is a pipe dream.
Ona plus note Sonos still works with our IMac running old not supported software according to Apple. Kudos to Sonos for not bricking the speakers.
It's beyond ridiculous it's still a issue after months now, we pay big bucks and this is the s*** we get in return, get your act together #Sonos... Damnnn 👎🏼
same issue here, still happening!
😡
How does Sonos ‘know’ that Spotify is playing an advertisement, rather than the normal stream of data? Is Spotify sending some additional piece of data in the stream to identify ads?
You can remove the commercial by getting the Spotify music locally. Just need some third-party tools like AudBite Spotify Music Converter to reach it.
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