Answered

Sonos speakers not showing in Spotify app

  • 27 February 2023
  • 54 replies
  • 25547 views
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54 replies

R

I have the same issue here with my OnePlus11. It was not an issue with my OnePlus Nord. I think its due to Android 13. 

 

When I start with Sonos than I see the speakers in the Spotify app. Starting with Spotify doesnt show the Sonos speakers. And if, it will disappear soon. Please share your finds here. 

 

Jamie A
Userlevel 7
Badge +16

Hi @DPE1983,

There isn’t a way of emailing them directly, you’ll need to first contact them via live chat or phone.

You can ask them to set up an email case for you after you contact them.

I hope this helps!

D
Userlevel 1
Badge

Hi. Thanks for replying.

My Sonos app has all possible permissions, so does the Spotify app.

Is there a way of emailing support?

 

Jamie A
Userlevel 7
Badge +16

Hi @DPE1983,

Since you’re only seeing this issue on the one controller, it would appear the issue is likely due to settings or something on the network preventing your OnePlus 11 from seeing the Sonos speakers in the Spotify app.

I’d suggest making sure your OnePlus 11 has all the required Sonos app permissions allowed. I’d also recommend checking if there are any Spotify app permissions that may be denied on your controller.

If permissions look fine, then I’d suggest reaching out to our support team for further assistance as they have the tools necessary to help troubleshoot this with you.

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