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Sonos speakers not showing in Spotify app

  • 27 February 2023
  • 54 replies
  • 24701 views
D
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Hi,

This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.

I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.

Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.

No network changes has been performed.

Pls help!

 

Edit.

I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app.

 

So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11.

 

Anyone with similar experience?

 

Moderator edit: combined posts

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Best answer by Jamie A 28 February 2023, 16:18

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54 replies

D

What fixed for me was going to settings > wifi > wifi assistant then turn on dual wifi acceleration. Connect to the same secondary network as your primary network. Hope this helps as even with oxygen os 13.1 the issue wasn't fixed. 

T

And like magic, mine is now working again. And nice and responsive too.

R

I have the same issue here with my OnePlus11. It was not an issue with my OnePlus Nord. I think its due to Android 13. 

 

When I start with Sonos than I see the speakers in the Spotify app. Starting with Spotify doesnt show the Sonos speakers. And if, it will disappear soon. Please share your finds here. 

 

K

This has now been fixed with the new Oxygen OS 13.1 update. It was reported by many OnePlus 11 users and OnePlus finally identified and applied a fix in their most recent release.

I installed the update today and my Sonos speakers are now showing up in Spotify after a couple month hiatus.

Jamie A
Userlevel 7
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Hi @DPE1983,

There isn’t a way of emailing them directly, you’ll need to first contact them via live chat or phone.

You can ask them to set up an email case for you after you contact them.

I hope this helps!

H

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

B

I found the issue in a galaxy s23. But something similar applies for other android devices. You should change in the settings of the wireless network to use the real Mac address of your device on that network. (Settings=>Wifi settings=> WiFi config => you must change Mac random to use Mac of the device.) just change on that network.

Thank you! I recently upgraded my S21 ultra to an S24 ultra and could not figure out this issue. This solved it for me

What wifi router do you have? Sounds like its a mesh system that doesn’t correctly handle random MAC addresses when your phone switches between mesh points (or frequencies).

Not the case for me. At least in my personal apartment that wasn't the case. I'm running a single Verizon FiOS router to cover a 700 square ft apartment. My S21 ultra was opened side by side with my S24 ultra and the S21 could see it while the S24 couldn't.

My router does broadcast 2.4, 5, and 6ghz(though 6 is turned off) but I've never had any issues before with any other device. 

controlav
Userlevel 7
Badge +23

I can confirm, as the las comment said, the issue is due to the network mode. My Sonos show up under 2.4gh connection, but it disappears in 5g network.🤷

This means your router is not correctly routing broadcasts and multicasts between devices on different frequencies. Either fix the router config, or get a smarter router.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
Jamie A
Userlevel 7
Badge +15

Hi @DPE1983,

Since you’re only seeing this issue on the one controller, it would appear the issue is likely due to settings or something on the network preventing your OnePlus 11 from seeing the Sonos speakers in the Spotify app.

I’d suggest making sure your OnePlus 11 has all the required Sonos app permissions allowed. I’d also recommend checking if there are any Spotify app permissions that may be denied on your controller.

If permissions look fine, then I’d suggest reaching out to our support team for further assistance as they have the tools necessary to help troubleshoot this with you.

B

@Benji872 does restarting your phone have them show back up each time by any chance? Do you use smart home equipment out of interest?

Exactly, when i restart, everything is back for a short time.

 

I have samsung smart things with some sensors and stuff, my sonos speakers are on there too. Could that be the link ?

J

I have samsung TVs, I don’t really use the features though to be fair. I didn’t get this issue with my Samsung S21+ though it’s only since I went onto Samsung 23+ - can’t remember if my S21 was android 13… 🤔

K

This has now been fixed with the new Oxygen OS 13.1 update. It was reported by many OnePlus 11 users and OnePlus finally identified and applied a fix in their most recent release.

I installed the update today and my Sonos speakers are now showing up in Spotify after a couple month hiatus.

I sent this prematurely. The Sonos speakers did show up in my Spotify app immediately after I updated to Oxygen 13.1, but as reported by many others, the speakers are there for only a minute or two and then they disappear. 13.1 did not fix this issue.

J

Restart phone works for me. It sucks though

Z
Userlevel 2
Badge +1

Same here. Tried deleting both apps. My gf with iPhone can use Spotify connect to our Sonos speakers. My samsung ultra 23 doesn't show them. 

 

I can help with all troubleshooting required. 

L

Same here, using samsung S23+ on Android 13. Sonos devices cannot be found in Spotify app. Pretty annoying...

D

Hello, just bought this week a Sonos Arc, and I encounter the exact same issue: the Sonos Arc doesn’t show up in my Spotify app (I am in Oxygen 13.1). I rebooted the router and the Arc, and still nothing. 

Can you help with this?


Many thanks

What fixed for me was going to settings > wifi > wifi assistant then turn on dual wifi acceleration. Connect to the same secondary network as your primary network

C

Anyone found an equivalent setting for Samsung S23s? There is no entry in settings for WiFi assistant.

B

I also got this problem with my Oneplus 11.

It worked for a while, I have Sonis boxed everywhere, none are showing up anymore. In the sonos app it works(but the app is not nice to use). On my girlfriends iphone it's working thriugh spotify. I can see my TV and my google chromecast always though.

 

Very frustrating issue.. I've deleted the app once, cleared cashe, restarted phone, .... Once I had everything show up, but later it was gone again.

B
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What fixed for me was going to settings > wifi > wifi assistant then turn on dual wifi acceleration. Connect to the same secondary network as your primary network

Phone settings? Sonos settings? Spotify settings?

 

Looking for them but haven't found yet 

Same for me, what finally fixed the issuefor me was going to settings > wifi > wifi assistant then turn on dual wifi acceleration. 

 

R

Today, I have contacted Sonos about this issue, with at least the OnePlus 11. The conclusion after a long chat and some data sharing: Sonos didn’t know there was an issue or that it was an issue at the Community at all, and in the end it’s not an issue they can solve... They are going to check again my logs with their technical staff, but I don’t expect a serious break through from this.

M

Same issue here, recently upgraded my OP7pro running A11 to OP11 phone running A13. After some investigation, can confirm the issue is specific to OxygenOS A13 only. My workaround has been, reboot phone then launch Spotify app within the first minute, phone will see the network connected Sonos speakers etc for the first 8 or 10 minutes. Shortly thereafter, the Sonos devices will disappear from Spotify connect and not be available / visible again until another phone reboot is done. I read somewhere online recently, the issue might be due to A13 having its own built-in media player (sorry no linked source). Does anybody with Pixel 7 have this issue too? Has anybody found a different temporary workaround? 

U

I am also having the same issue with my OnePlus 11 Pro and upgrading to Android 13.  This is not an issue on my iPhone or via desktop. In addition, its not just Sonos devices but I cannot see my Roku devices which I was also able to play spotify music through.

T

Having same issues after upgrading from a Oneplus 6 (Spotify x Sonos wasn't perfect but it worked all in all).

Sonos app directly works fine but I really dislike the Spotify experience on there. 

A few other things I've noticed:

- Spotify is finding my Google Home Mini generally fine so doesn't look like a WiFi issue

- My laptop (2022 Macbook Pro) connects to Spotify fine and when I last tried to connect that way then switched to phone the connection started working again. So in a way a fix, albeit not an ideal one

- When playing Spotify via Sonos app then trying to play direct on Spotify (via phone speaker) all playback stops and Sonos alerts me that Spotify account "is in use elsewhere"

 

Help! We need fix ASAP 

buzz

I’m using SPOTIFY to play through SONOS from my Galaxy S20 FE using Android 13 without issues.

I’m curious. Is your phone’s firmware maintained directly from the manufacturer or through your service provider? I had issues with very delayed updates by the service provider on a previous phone. I was at least weeks behind general updates. I bought this phone directly from SAMSUNG and it is kept current by SAMSUNG. My main concern now is that SAMSUNG is attempting to mine more data from me than I’m comfortable with. I’m just ignoring most of their custom Apps.

On my phone and iPad all of my SONOS players and a 3rd party A/V unit are visible to SPOTIFY. Further, I can freely jump between SPOTIFY Apps, the A/V App, and another 3rd party control App that I’m working with. The only quirk is that I can only play SPOTIFY on a single device. In my opinion this is a reasonable restriction. I can certainly Group SONOS Rooms with the Room that SPOTIFY is playing through. I could do similar with the A/V receiver’s platform. I can’t simultaneously play SPOTIFY through SONOS and the A/V receiver.

R

Maintained from the manufacturer. 

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