I have the Sonos app installed on a Windows 11 PC. I have a group of three rooms that are almost always grouped together. On the Windows app I can control the group’s volume as a whole, but the individual room volume sliders don’t work, and the icon to mute/unmute is darkened out and can’t be clicked.
For reference I can control individual room volumes on my phone app.
Best answer by Airgetlam
View originalSAME! Over 2 months with out a fix...
Thank you, sailaj24! That works. I was losing my mind trying to figure out a work around.
Add me to the list of wanting this fixed.
Thank GOD they finally fixed this!!! Shame on SONOS for not getting it fixed sooner. This was ridiculous when a 3rd party app had it right (phonos universal) And the OEM could not get it corrected. Shame on you SONOS!!! Was going to buy a pair of 5’s for a Basement setup. But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS. Too much money spent on SONOS without support. SONOS has lost the reason for being. They take the consumer for granted!!!!! Not gonna keep supporting a company that cant get their code right. Bring back the FULL PC App. Easy for integrators to remote in and fix issues. Not so with a Phone App. STOP deleting functions!
+1
I just performed an update to Sonos Controller and my group worked straightaway. Hope it continues to!
Pick some calming music and listen to it on your Arc, Sonos 5’s and Sub. You will feel much better!
Yes we all love it! But then they SONOS do a software update that causes an issue. We thanked them when we paid a lot of money for the system. All we want in return is it to work correctly. I don’t wish to thank them for an error they created!
No one ever says thanks anymore! Thanks Sonos! Love my system!
Just updated and yes it now seems to be fixed! Yipee! 😊
+21
Same problem here on 14.18 …
no individual volume control on rooms. The above fix about disconnecting each room from the group then adding back in only works temporarily it is not a permanant fix. Please get this glitch sorted out SONOS for PC Windows 10
This is fixed on 14.19 which was available from Tuesday
Same problem here on 14.18 …
no individual volume control on rooms. The above fix about disconnecting each room from the group then adding back in only works temporarily it is not a permanant fix. Please get this glitch sorted out SONOS for PC Windows 10
Hey Sonos, Same problem. I have over $4,800 worth of your equipment and substantial stock investment. Keep me happy! Unlike your recent stock trend.
Not sure I understand that statement. The location of the data being played has no impact. Nor does the location of the controller.
The actual ‘computer’ and ‘program’ running Sonos exists on Sonos devices, and not your own devices. Where the music is stored is merely a location that you tell the Sonos computer to reach out to to get the music. To Sonos, it makes no difference if it’s on a local hard drive, an NAS, a mobile device (android only), or an internet stream.
The controller is merely a remote control to access that program running on the Sonos, and display what’s going on there.
You are Correct. I think the original poster was saying that they use it in the SAME ROOM as the rest of their gear; through a WINDOWS PC. But its broken and SONOS needs to update and FIX the issue that THEY broke.. I for one was a person that purchased all my sonos speakers with the knowledge that PC control would work. They neutered it about 4 years ago……. but now to make it NON FUNCTIONAL is just STUPID!!!!!
I am also experiencing this lack of functionality, not able to individually adjust volume when grouped.
Does work correctly in the iOS app.
+3
No. I'm afraid not. It was about 5 years ago. It was when Sonos removed almost all the system management functionality from the desktop controller.
Edit - I found the announcement. I am not sure that it contains the words "development of the desktop controller has stopped" but the message is pretty clear
This is not at all my experience. I’ve used the desktop app for years, almost exlusively with grouped speakers for which I’ve always been able to adjust the volume individually. This is a recent issue.
I’ll just add my voice to the list. Fortunately I don’t use the desktop software that often, nevertheless its an irritation I could do without. C’mon Sonos get your finger out and get it sorted. Yet another “upgrade”.
Same problem here on Windows 10. Using Windows Desktop app version 14.18 (build 70134112)
Please, please fix this ASAP, I use the Windows 11 controller all the time, this is lame.
+23
What’s taking them so long? I have been using a Microsoft Store app called Phonos to control volume from the desktop. It has a 30 day trial. It can’t do Sonos setup like adding services, but the individual volume controls work for grouped speakers.
My name is controlav and I support this message :-)
Folks, there is a workaround while we see if Sonos does or does not commit to their Win OS Desktop support.
Insultingly kludgey for the amount of dough you have to shell out for this kit and poor professional form if this sticks as SONOS’ definition of a fix but it works until they real and understand the size of the installed base that happens to have both IoS/Droid and desktop form factors running on the same system.
What’s taking them so long? I have been using a Microsoft Store app called Phonos to control volume from the desktop. It has a 30 day trial. It can’t do Sonos setup like adding services, but the individual volume controls work for grouped speakers.
Correct. Sonos never gives information about when things will be fixed. Nor have they ever provided a method to ‘downgrade’ their software.
If you click on the link provided by
And that is all the response says. It does not say when anything will be done or provide any information on downgrading to previous version or provide any useful information about a solution.
So sad! Sonos breaks a main control function which many thousands of paying customers still use daily/hourly for the PC Controller app, and now state in an email directly from hi-level support team that it’s NOT expected to fix the issue till THE END OF THE YEAR!!! UNACCETABLE!
You broke it Sonos, fix it!
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