I have the Sonos app installed on a Windows 11 PC. I have a group of three rooms that are almost always grouped together. On the Windows app I can control the group’s volume as a whole, but the individual room volume sliders don’t work, and the icon to mute/unmute is darkened out and can’t be clicked.
For reference I can control individual room volumes on my phone app.
Best answer by Airgetlam
View originalPlease, please fix this ASAP, I use the Windows 11 controller all the time, this is lame.
There are already several threads about this. In at least one of them, it was reported that Sonos is aware of the issue, and working on it.
Just updated and yes it now seems to be fixed! Yipee! 😊
Thank GOD they finally fixed this!!! Shame on SONOS for not getting it fixed sooner. This was ridiculous when a 3rd party app had it right (phonos universal) And the OEM could not get it corrected. Shame on you SONOS!!! Was going to buy a pair of 5’s for a Basement setup. But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS. Too much money spent on SONOS without support. SONOS has lost the reason for being. They take the consumer for granted!!!!! Not gonna keep supporting a company that cant get their code right. Bring back the FULL PC App. Easy for integrators to remote in and fix issues. Not so with a Phone App. STOP deleting functions!
I have the same issue since version 14.18
I see other threads, but they are older, so the same issue has appeared in older versions as well.
While they are fixing that, can they also add a number after each line, like in the mobile app?
Sonos has stopped development of the desktop app so there is no prospect of that happening.
Add me to the list. Not working since last update
Pick some calming music and listen to it on your Arc, Sonos 5’s and Sub. You will feel much better!
Wow.. Really starting to question Sonos’s direction and viability at this point. I hope they can get the software aspect for mobile devices, desktop apps, etc. figured out soon because I own a lot of Sonos products and really want them to succeed and evolve.
What’s taking them so long? I have been using a Microsoft Store app called Phonos to control volume from the desktop. It has a 30 day trial. It can’t do Sonos setup like adding services, but the individual volume controls work for grouped speakers.
Folks, there is a workaround while we see if Sonos does or does not commit to their Win OS Desktop support.
Insultingly kludgey for the amount of dough you have to shell out for this kit and poor professional form if this sticks as SONOS’ definition of a fix but it works until they real and understand the size of the installed base that happens to have both IoS/Droid and desktop form factors running on the same system.
No. I'm afraid not. It was about 5 years ago. It was when Sonos removed almost all the system management functionality from the desktop controller.
Edit - I found the announcement. I am not sure that it contains the words "development of the desktop controller has stopped" but the message is pretty clear
+3
No. I'm afraid not. It was about 5 years ago. It was when Sonos removed almost all the system management functionality from the desktop controller.
Edit - I found the announcement. I am not sure that it contains the words "development of the desktop controller has stopped" but the message is pretty clear
This is not at all my experience. I’ve used the desktop app for years, almost exlusively with grouped speakers for which I’ve always been able to adjust the volume individually. This is a recent issue.
Just adding to the mix. I’ve always had control via my PC Controller App. Only until this most recent update did I notice the error.
I can still use my mobile app normally. If this is a Sonos problem, hopefully it’s a simple update from their end.
+21
Same problem here on 14.18 …
no individual volume control on rooms. The above fix about disconnecting each room from the group then adding back in only works temporarily it is not a permanant fix. Please get this glitch sorted out SONOS for PC Windows 10
This is fixed on 14.19 which was available from Tuesday
I have the same issue and it did appear after a recent update. The only workaround that I found is to disconnect a speaker from the group, then add it back to the group. The individual volume slider will appear for that speaker (...but will eventually disappear).
Same problem here on Windows 10. Using Windows Desktop app version 14.18 (build 70134112)
No one ever says thanks anymore! Thanks Sonos! Love my system!
Yes we all love it! But then they SONOS do a software update that causes an issue. We thanked them when we paid a lot of money for the system. All we want in return is it to work correctly. I don’t wish to thank them for an error they created!
Just started having same problem controlling speakers from PC app but all seem well with the android app. Why is Sonos not letting customers know what the problem is. Are they coming up with a solution?. Come on Sonos we are your customers...speak to us.
Sonos PC app can't adjust individual speaker volumes in a group? When will this be fixed? Seems like this has been an issue for a few weeks now. Never was an issue prior to that… 😑
So sad! Sonos breaks a main control function which many thousands of paying customers still use daily/hourly for the PC Controller app, and now state in an email directly from hi-level support team that it’s NOT expected to fix the issue till THE END OF THE YEAR!!! UNACCETABLE!
You broke it Sonos, fix it!
If you click on the link provided by
And that is all the response says. It does not say when anything will be done or provide any information on downgrading to previous version or provide any useful information about a solution.
Not sure I understand that statement. The location of the data being played has no impact. Nor does the location of the controller.
The actual ‘computer’ and ‘program’ running Sonos exists on Sonos devices, and not your own devices. Where the music is stored is merely a location that you tell the Sonos computer to reach out to to get the music. To Sonos, it makes no difference if it’s on a local hard drive, an NAS, a mobile device (android only), or an internet stream.
The controller is merely a remote control to access that program running on the Sonos, and display what’s going on there.
Sonos has stopped development of the desktop app so there is no prospect of that happening.
I did not see such an announcement, do you have a link to it?
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