Song Not Encoded Correctly
+16
Hi
The communication directly between these two devices is a part of what I’m looking at in your system.
I ran some extra tests to be sure;
- disabled wifi on all APs (including router)
- shutdown the ethernet port for Beam upstairs
There is one song that nearly always skips after a few seconds, this time the song made it over a minute in (but still skipped eventually). Ive been listening for about 5 minutes since, and ….well I was just about to say it seemed better, but no, another has skipped (I am kind of glad, because in theory these addiotnal steps I took shouldn’t make any difference).
Another diagnostic in case it helps: 1184413131
Hi Jean, I just connected the kitchen directly to the router and disabled wifi, the very first song I played skipped out with the error, diagnostic immediately after : 1254483636
Let me know if I need to test anything else.
+22
With a multi AP network or one with a lot of new features you give up a lot by dialing it back to be compatible with Sonos gear. I’ve been much happier with wiring at least one Sonos device to my main LAN and moving from Standard (using your WiFi) mode to Boost (using the SonosNet wireless) mode.
That lets me exploit my WiFi system’s full capabilities with no Sonos restrictions. I do only use two channels for my APs though, keeping the best quality one open for my SonosNet connectioins.
+16
Hi
If you have your Sonos players on the the WiFi network then you will want to keep your access points on the same channel.
If you have a player wired to the network then you will want to keep the Wi-Fi enabled on that player so that the the two speakers can communicate through direct routing to each other.
The fewer jumps the data has to make between the router and the speaker, the cleaner the playback will be in general.
I’ll keep an eye out for an update on your playback and any additional diagnostic reports from your system.
Thanks for all the help and advice so far Jean. Yes I have 3 APs and they are on channels 1,6,11 by design, so you say I should switch all to the same channel? I can, however it not ideal as you know for wifi design/coverage/throughput.
My main router is a Mikrotik 951G-2HnD which has a wifi AP on chan 1, it is downstairs and should be what the kitchen connects to.
I have AP/switch upstairs which is a Mikrotik 941-2nD which is connected via ethernet to the router downstairs, It is running on chan 6, and the Beam is ethernet connected to this.
I have a 3rd AP which is mostly used for outdoor devices, and it a Cisco AIR-AP1142N-E-K9 running on chan 11.
Let me know if you need any additional info on any of them.
I will try playback with kitchen directly connected and report back, and then do the same on wifi with the other APs shutdown.
No worries at all on the tests, I appreciate your assistance!
+16
Hey there
Can you also test audio playback with your Kitchen speaker wired directly to your main router?
Is it possible to temporarily take down your switch and access points to test playback with only your router broadcasting?
I realize that this is a lot to ask but it will help us zero in on where in your network the snag is so we can eliminate it.
I should add, even though the beam is now on wifi, it is still connecting to the same switch/ap as before, just via wifi instead of ethernet, so probably the STP is still affecting in the same way. Perhaps if I switch off the beam entirely?
Morning Jean,
So I disconnected ethernet on the Beam and enabled WIFI. Playing on the kitchen I am still seeing songs skipping.
I checked my switch configs and it is using RSTP, I am not entirely confident in setting up the STP so before I start playing with that, is there any other test we could perform to determine if its definitely related to that?
In case it helps, diag report for the tests this morning is 618560680
+16
Excellent
Hi
Can you re-enable the Wi-Fi interface on your Beam and then detach the Ethernet cable and run a test with your players directly on Wi-Fi rather than a partially wired set-up?
How far would you say the Kitchen player is from the Router and could it be wired as a part of any further tests if necessary?
The switch is a Mikrotik 941-2nD, I’ll check tomorrow to ensure its compatible.
I can certainly enable WIFI and disconnect the ethernet yes, I’ll do that and report back.
The kitchen player is 4m from the router line of sight. I can wire it for tests yes.
I’ll report back tomorrow with the Beam on WIFI, and check out the switch settings.
+16
Hi
Can you re-enable the Wi-Fi interface on your Beam and then detach the Ethernet cable and run a test with your players directly on Wi-Fi rather than a partially wired set-up?
How far would you say the Kitchen player is from the Router and could it be wired as a part of any further tests if necessary?
Hi
I have a couple of general questions about your set-up so I can have a better understanding of your issue.
Is your Beam wired directly into your router or do you have a network switch?
Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?
Have you rebooted your router since you have been experiencing this issue?
Hi,
My Beam is wired into a switch, which is wired into my router (Beam is upstairs, router is downstairs).
I disabled the wifi on the Beam because I figured it wasn’t using it.
Distance between the two devices is probably 5 meters or so, on different floors of course.
I have rebooted the router yes.
Please let me know if you need any other information, on the other thread I was told to put all APs on the same channel, and various other things related to wifi, but to be honest I couldn’t see that as the issue because even with all APs disabled except the router, I still had the issue. FYI, I have 3 APs in the house, on channel 1,6,11.
+16
Hi
I have a couple of general questions about your set-up so I can have a better understanding of your issue.
Is your Beam wired directly into your router or do you have a network switch?
Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?
Have you rebooted your router since you have been experiencing this issue?
Hi there
Hi, I just did a quick test and the last 2 songs failed, diagnostic 1266361644
FYI I was asked in another thread to try with AirPlay, I haven’t had a chance to check that sadly. Hopefully this diagnostic can help though, it’s roughly 20% of songs that fail, makes for very choppy listening and the songs can cut at any time.
+16
Hi there
This is happening to me a lot with YouTube Music playing on Sonos. Sometimes a song works, and sometimes it doesn’t, so its definitely nothing with the encoding of the song since its intermittent with the same track. Very frustrating.
same here: since I upgraded to Sonos App Version 10.6.1 I experience also skipping songs and ‘the song is not encoded correctly’ errors - looking at my Sonos System Error Log the errors started after the upgrade on my devices (Beam and One) - if Sonos Support tells me so, I can submit the diagnostics report
+4
Same here… I get both “The song is not encoded correctly”, and Unable to add songs to the Q (1001)
Using Sonos Controller and Apple Music. And I gave up trying to play Deezer, Tidal, or Qobuz… To bad Sonos says they can support the CD Quality songs, Not in my house…. 233MBPS down from the Internet. No suggestions needed, I’ve tried everything for MONTHS UPON MONTHS UPON MONTHS.
Hello out there??? Sonos? Anyone? I’m having this “song not encoded correctly” issue when trying to play Sirius XM. Had this problem months ago and then the problem went away. NOW IT’S BACK!!
BTW my connectivity is great with plenty of bandwidth.
Any help out there? Thanks.
+23
BTW, to you newbies or disgusted oldies, I find that a good pair of Lenovo computer speakers for about $100 sounds 98% as good as a $400 pair of Sonos, and can play anything anywhere that your computer can broadcast. I am a classically trained pianist, not some dufus who doesnt have sensitivity to sound quality. There are great classical performances on Youtube for which a $200 TV soundbar is perfectly adequate.
(see Bernstein conduct Bruckner's ninth, or collections of Sibelius tone poems.).
I really do like sonos sound quality, but they desperately need quality control over their engineers..the quality
control at sonos is hapless..and the controller app is disgusting (dark grey on black slidebars, no file system, no bluetooth capability .... etc etc_
a simple 3rd party app I use on Linux is so much better)
I no longer recommend sonos to friends.
Diagnostic information sent: 2140827513.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.