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S1 Android App crashes every time I search in "stations"

  • 28 September 2020
  • 58 replies
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58 replies

V

Same here. App S1 crashes when searching stations. Can't Update to S2 because I use two Play:5 speakers.

T

Is someone from Sonos gonna reply to this? Can I get a response please?

J
Userlevel 1
Badge +2

Note to group: 

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works … 

I tried that and the old app won't let you proceed without updating to the new version. 

 

T

How much longer am I expected to wait for an update to solve this problem? Most of us have spend hundreds or even thousands of dollars for your equipment. This problem has been ongoing for over 6 weeks. The solution of upgrading to S2 compatible equipment is unacceptable. Please advise.

E

Note to group: 

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works … 

E

I have the same issue on my Galaxy S9+ -- immediate crash upon initiating a search.  Pending an update/fix from Sonos, Is there some website where an earlier version of the Sonos controller is available?  Thanks

Rowena B.
Userlevel 5
Badge +16

Hi folks,

Thank you for reaching us in the Sonos Community. We appreciate for letting us know about your concern. Your feedback is important to us.

In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this.

You can do the following options:
1. Use an iOS controller to perform the desired action - if available.
2. Browse or Search for the respective content without using either the "Podcasts & Shows" or "Stations" filter.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.
​

Help others find useful content by clicking the like button and selecting the best answer to your question.
A

Same issue here.

I can look for artists on the App, but each time I try to search on stations or podcasts, the sonos s1 app crashes.

Fortunately, I can do the same from the Mac OS app, but this is a really expensive system that should not have this kind of problems

Rowena B.
Userlevel 5
Badge +16

Hi folks, 

Thank you for reaching us out in the Sonos Community.

We appreciate your detailed post describing the issue and all your effort in checking this from your end. Your feedback is important to us.

In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.
S
Userlevel 7
Badge +15

Same issue here.

1191080008

H

Fortunately for me, I can control Sonos via my home automation system (OpenHAB) which I have configured with the radio stations my wife likes. OpenHAB software is free.

Given that Sonos have no schedule, it is an option for anyone technicaly minded. I say this knowing full well that the selling point of Sonos is plug and play simplicity of use, so this is not likley suitable for many people.

Rowena B.
Userlevel 5
Badge +16

Hi folks,

Thank you for reaching the Sonos Community.

We really do apologize for the inconvenience. We are continuously working to improve the functionality of this feature and will keep you posted on this.

In the meantime, you can do the following options:
1. Use an iOS controller to perform the desired action - if available.
2. Browse or Search for the respective content without using either the "Podcasts & Shows" or "Stations" filter.

If you need help with any other information, please be sure to let us know.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question.
S
Userlevel 1
Badge

Hello,

I have the same problem on Android 10. I believe a recent update to Sonos S1 broken this a couple of weeks ago. The iOS S1 app seems unaffected.

Searching on my local music library or Spotify works fine. But as soon as I search Stations for anything, S1 immediately closes and I cannot use it. This makes searching for radio stations unusable.

My diagnostic number is: 1550445801

When is a fix anticipated?

Thanks.

J
Userlevel 2

I’ve just bought a Move but will not recommend SONOS.  S1 app is broken and SONOS seems incapable of fixing it.  Who cares about voice control and ARCOS?  Bring back an app that works.

G

Same problem. I thinks sincerely to change to bose if Sonos don't patch s1 app.

K
Userlevel 7
Badge +16

I'm on S1 using a Galaxy S20 and "Podcast and Shows" search instantly crashes the app..

Rowena B.
Userlevel 5
Badge +16

Hi folks,

@Airgetlam, thank you for your assistance.

@MusicEvokesEmotion, thank you for your response. The diagnostic shows that you're using an Android 11 and the Sonos app version is 57.3-81090.

@Big Aura, thank you for providing the diagnostic reports. Your wife's using Android 9, while you're using Android 10. Both Sonos app on your devices has the software version 57.3-81090.

Not all devices are affected by this issue. I'm glad that it's working on Android 9. This is why we are still investigating and looking for a resolution on affected devices. 

We do apologize for the inconvenience. We are continuously working to improve the functionality of this feature and will keep you posted on this.

If you need help with any other information, please be sure to let us know.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question.
B
Userlevel 2

Hi @Rowena B.  - I’ve just a diagnostic from my wife’s phone (immediately after trying, and succeeding, to seach for a radio station on the old app version) - it’s 801668321.

I’ve then searched on my (current version app) and it crashed.  I did a diagnostic on it too - 1620368692

 

thanks

M
Userlevel 3

Thanks Airgetlam.  I think we've all spelled out specific steps to easily replicate this issue for them, but I can do that.

I tried various search methods, and crashed the app multiple ways, then ran System Diagnostic upon restart of the app.  Here's my # 790931234. Hope it helps.

Airgetlam

It probably would be more helpful to Sonos engineers who are trying to fix this issue if you were to post a system diagnostic within 10 minutes of experiencing this problem, giving them more hard data to look at. Just post the number here, and the Sonos Forum moderators can collate the diagnostics, and send them over.

Bruce
M
Userlevel 3

Just wanted to add that I’ve had the same problem as Big Aura for a few weeks… coincidently about the same time as the most recent S1 update (11.2.4) on 9/23. 

 

My search works for Artists, Songs, and Albums (only returning hits from MP3s on my local network shared folders).  However, when I click to search Stations (or Genres, Podcasts & Shows, etc.), the app stays up… but as I start typing in the search box (when it would typically start filtering results back), the app immediately crashes.  Even if I just try to click on a previous station I’ve searched for and selected - the app crashes as well. 

I think there’s something wrong with the search function when it’s trying to get results from outside your local network (i.e. when it has to search the interwebs, specifically for such things as Stations, Podcasts, etc.). Hopefully this information will help your developers narrow down the cause (I'm a software developer myself).  Thanks. 

 

My specs: 

Sonos S1 app - 11.2.3 (no option to update to 11.2.4); build 57381090. 

Andoid version 11

Google Pixel 3

6 Sonos speakers, 1 connect:amp (powering 6 speakers), 1 connect (connecting 10 speakers). 

 

S

Hi Rowena,

I have Spotify, Mix Cloud, Tunein - Any search in “Station”, “Genres”, “Podcast & Shows”, and “Shows” results in the app crashing. Interestingly, I can search “users” without the app crashing.

Rowena B.
Userlevel 5
Badge +16

Hi folks,

@Snowden, thank you for reaching us. @Airgetlam is correct. You can create your own thread or search for the same issue in the community that you may find options to resolve your concern.

@spatel, welcome to the Sonos community. I appreciate bringing your concern to us. Do you experience the same on other music services?

@Big Aura, thank you for your response and for submitting the diagnostic. Upon checking, most of your Sonos products are compatible with the S1 system. 
Can you also submit a diagnostic report from your wife's phone for us to compare?


We don’t have exact timing to share at this point and the issue will be addressed via a future software update. We will update this thread when we do.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.
B
Userlevel 2

Hi @Big Aura, thank you for your response. I really appreciate the time and effort you've spent doing all the troubleshooting steps.

Let me suggest some steps to see if this would work for you. How about upgrading your system from S1 to S2? The known issue is happening on the S1 app only. I can check your system by submitting a diagnostic report to provide you what’s recommended.

If you wish to continue working with us over the phone to expedite the process,  you may reach our Sonos Customer Care support by remotely connecting to your device to check what's going on and to provide the best option for you.

We're here to answer any further questions you have.

 

Thanks Rowena - I’ve done a diagnostic (482864225), but given the issue is with the most recent update to the S1 app (and common to anyone with android), surely the solution is to roll that update back rather than looking at individual user diagnostics? 

My wife, I’ve discovered, didn’t update so she can search for stations in the normal way.  So if I want to listen to the radio, I have to wait until she’s home!  Not a good solution. 

Re “upgrading to S2”, I have 4 sonos devices, 3 of which are on the S1 path only.  I have previously had unexplained issues with unstable bandwidth (when there’s perfect 35+mbps broadband throughout the house, my device can only manange 1mbps).  It’s currently stable now, but after 4 months of intermittent service, I don’t want to do anyting to destabilise it.

Also, there appears to be no way to roll back the S2 if I dislike it or if it causes my low bandwidth to return, I cannot really take that chance.

 

What is the timeline to reverse/re-do the latest app change?  thanks

S

Same issue. I have mixcloud and there is no way to search without the app search which keeps crashing. Forcing early supporters of Sonos to upgrade and change is a slap in the face for those of us that have spent thousands of dollars in my case 10 years ago and counting. Please sort this out. 

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