Diagnostic 1334398637, occasionally the radio skips back and repeats a few seconds, the radio will later turn off.
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Nothing it appears
3 months and counting.
Hi, i want to add that this is happening to me. same as above.
@Simon B @Sonos what are you doing about this?
No sadly it does via Alexa or the app.
I’m also experiencing the same issue which started a few months ago. I’ve only noticed it on BBC Radio 2 and 4 streams. These are nearly exclusively launched via the BBC Alexa skill so I’m not sure whether the issue exists if initiated directly from the Sonos apps TuneIn streams. My system is mainly S2 compatible speakers, running as a S1 system. I’ve not noticed the jump on the sole S1 device (a Connect) but streams from that device are initiated exclusively via the Sonos app (TuneIn) and tend to be non BBC streams.
Exactly the same issue, only BBC RADIO 2 skips backwards. I must also say, its been 3 times now when I've had issues like this SONOS has tried to blame local wifi and EVERY single time it turned out to be a software issue on their end that was sorted by update. It's frankly getting a bit old to keep blaming the end users set up guys. Last time it was SPOTIFY missing tracks in a playlist. I've probably wasted 12-15 hours over the years tinkering only to find out it needed a patch :)
Are Sonia going to do anything about this?
Exact same issue for me too 🤪🤪
Same issue here with Radio 4. Listening via Sonos player (on Mac) via Radioplayer. Happens both when played direct from Sonos or via Alexa using BBC Skill.
Its only started in the last couple of months. Was rock solid for 10 months prior.
Just noticed a new update to download, so will do this and see if anything changes...
I'll chime in here too, as I've had the same issue over the last number of months. I mainly listen to BBC Radio 2 and 6 music, and have had the stream jump back by a number of seconds, multiple times a day.
I also stream music via Spotify often, and have never noticed this problem on that service.
I’ve also had the same problem with Radio 2 skipping on TuneIn for the last few months, again not noticed it on Radio 6. A Sonos dealer wonders if Sonos is building obsolescence into the older products using S1 like many others do to encourage new purchases of products using S2
I have been streaming BBC Radio 2 through my sonos play:1 device in my home office every day since for 5 years without any issues until the last few weeks. Always used TuneIn until I moved to Sonos Radio. Moved back to TuneIn when Sonos Radio moved to subscription. This is when the problems started. The same happens on my kitchen Play:3, Play:5 and IKEA SYMFONISK. There have been no changes to my WiFi setup/provider or position of my Sonos devices. I’ve invested in your products and expect you to treat your customers better. I listen to a single radio station and Sonos subscription for a free to air BBC service is outrageous.
Like many of you above I am experiencing the same issue and again related to listening to Radio 2 and have tried playing through both TuneIn and through Alexa skills and around the same timescales. It's very odd. Any solution help to resolve this would be great.
I have exactly the same annoying problem that started a few weeks back.
That so many of us are having the same problem, it's unlikely to be a local wifi issue, more likely a Sonos/Sounds issue.
I hope Sonos support will take this on board!
I also get this on BBC Radio 2 through Tunein. Haven’t noticed on 6 Music on Radio 4. The radio doesn’t turn off - just skips back 20 seconds or so. I’ve only noticed in the past few weeks.
Just to add, this also effects BBC Radio 4. I also listen to 6 Music but I haven’t heard it happen on that station.
I’m having the exact same issue and it’s driving me nuts. Like others here I listen to Radio 2 most of the day each day and it keeps doing the same thing, skipping back by a few seconds.
There has been no change in my set up or addition of any potential items that could interfere with my set up since this has started.
I’ve resorted to plugging an old DAB radio into my Play 5 and streaming that around the house which isn’t perfect as I find that can be a bit patchy at times but it’s better than the skipping backwards.
For reference I don’t seem to experience this when streaming other radio stations / Spotify.
Unfortunately, some streams working correctly doesn’t mean there is no potential for wifi interference in your system. Each streaming company has their own tolerances for interruptions in the stream, so while one seems fine, the next may not, and exhibit the precise symptoms in the complaint. I would second Simon B’s suggestions and links.
I’m pleased to see Hillbeley highlighting this, it’s happening for me too. It’s definitely a new phenomenon which has started in the last couple of months. I can absolutely confirm that it ONLY happens with BBC Radio 2 streams started via Alexa on the BBC Sounds skill (I haven’t tried other radio stations). SONOS radio and a Spotify music remain flawless, so this is nothing to do with my setup, it’s been working perfectly for years.
@HILLBELEY, thanks for the update and the information that you provided. Regarding this issue. kindly check this link about Music service audio stops or skips. that may help with some troubleshooting steps. And also this link about reducing wireless interference between your devices and the network.
Let me know your thoughts with the advice above
We're here to answer any further questions you have.
BBC radio 2 on sonosradio
I mostly play radio, so I haven’t noticed other service issues.
about 6 ~ 8 weeks ago I think
last change was setting up S2
@HILLBELEY, Thank you for reaching out and welcome to the community. I appreciate you taking the time to submit the diagnostic report. As I check the diagnostic information. I saw some issues like Audio playback failure due to transport errors and Audio drop outs are detected. I’ll ask some questions to further check on this issue.
Keep me in the know with the advice above.
The Sonos community is always here to help.