Radio skipping backwards - BBC radio repeats

Sorry I'm 100% with Andy on this. Its shockingly bad service from SONOS to just tell the common laymen with no experience of the technical issues to try and sort it out with the BBC engineers. It happebs on SONOS products only and they need to have a dialogue. This is yet another instance of poor customer se4vuve from SONOS. I think I've had three issyes previously they blamed on my broadband router and it turned out to be internal issues. Starting to regret investing thousands in thrm.

Note, Sonos products are not my products. I am an end user, not affiliated or paid in any way by Sonos. 

I agree it’s a very frustrating issue. I do wish that the BBC was more transparent in their discussions regarding third party sources, but they continue to be focused on their own products, and give only cursory thoughts, imho, to other streaming companies, like TuneIn or Sonos. 

In my past, I’ve done some licensing work for streaming specific pieces of music, in a game, for international use. My experience was that it’s a complex and frustrating issue, and not only occasionally expensive, but sometimes impossible, depending on the license holder. It’s entirely possible that the BBC chooses not to engage in that aspect of business, instead focusing in their own products, which seem to work only in the UK, which assures that they get the necessary fees to support what they choose to work on, I honestly don’t know. 

But I am familiar with the Sonos business model. Sonos has zero control over what a streaming company chooses to present via the Sonos controller. Sonos has written an API that a company applies to the server of their choice (not a Sonos server), and the the Sonos process running on the speakers point to that server location. Sonos pays nothing to any streamer, so there is no financial incentive for the streamer to listen to voices coming from Sonos, other than the fact that those suggestions may represent some percentage of their listening audience. The reason many/most streamers use different servers/ports is so that they can track how large that particular audience is. That adds to the challenge, as you cabin play from another app, or even a web player, and get the same content, but from a different source/server/port. Most of this can be derived by reading the Sonos partners page.

As a Sonos customer, it sucks. But equally, we need to be aware of whom should be complained to. If this was indeed a failure on Sonos’ part, I’d be delighted to join in the chorus of complaints. Unfortunately, this doesn’t seem to be their responsibility, so I made my complaints to the BBC. Being a citizen of the United States, and not paying the license fees that provide their income, I don’t imagine my complaint carried much weight, as evidenced by the length of time it’s been since I registered my displeasure. I’m at the point now where if I expect to hear the full range of offerings by the BBC, I would have to break laws, use some sort of VPN/masking software to make them think I was in the UK, and then install their own apps and use AirPlay 2 to send that signal to my Sonos devices. 

I understand your frustration, hell, I share it. But I don’t think it’s in Sonos’ power to affect this change. In fact, I’d be willing to bet that on several occasions, Sonos reps have reached out to the BBC about the issue, and been rebuffed. But that’s just a guess on my part. Ultimately, the content and quality of the stream presented to your Sonos devices is up to the streaming service, and your network. Sonos doesn’t touch that data until it reaches the speaker and is played. With the exception of Sonos Radio streams, at this point. 

Understood. There has been a long history, documented across many threads in this forum, of the BBC not working well with outside partners. And the simple fact is that they have a separate server to feed the Sonos stream from other streams would be why your other streaming sources aren’t experiencing the same issue.. But I do hope you’re able to resolve the issue, it is indeed an unfortunate circumstance. 

Or more importantly, the BBC, who controls the stream until it reaches your speakers.

No you are right its still doing it. Just had a better day yesterday clearly.

And SONOS I agree with the above poster. It is incredibly shoddy to tell the consumer to sort out the problem with the BBC. You are providing the stream and its the only platform on which this occurs. Your egineers should be talking to theirs.

Just listening to jo whiley it’s still happening here ☹️. I have speakers in 5 rooms it happens all the time now.

There was a SONOS update yesterday. MY BBC Radio 2 hasn't skipped yet today. I'm almost scared to type that lol.

So is this another case of SONOS 1st blaming our wifi routers, and then it seems the BBC, but fixing it internally? Or am i just havng a lucky  day lol.

Hi everyone, thanks for raising this with the Sonos Community.

As the issue reported appears to be exclusive to BBC Radio streams, the likely issue is the data being sent to your Sonos system, rather than the system itself.
That being said, I'm more than happy to raise this with our engineers to see if there are any steps we can take from our side, however it may also be worth reaching out to BBC directly and reporting your experiences to them.

Just want to record my dissatisfaction on this issue too. I have had the same experience as the others on this thread. 

I am a long time customer and advocate of the Sonos brand  but feel I can no longer recommemd Sonos to others. Please get this sorted Sonos. 

This problem appears to be getting worse. The details are the same as my earlier post.  There are no recents responses from Sonos.  Is the issue now recognised as ‘real’ and are Sonos able to provide details of its cause, and when it is going to be resolved?

Radio 4 just skipped backwards. Stream initiated via Alexa using BBC app. Diagnostic #1090053333. 

I’ve got this same problem with Radio 2 and yes, it kicked in around the same time as others. It seems to be getting more frequent. S1 system and so I don’t imagine Sonos are that interested in sorting out the issue. 

Just come across this thread after a quick google. I’ve been having the skipping problem for the last few months. As with others, nothing has changed in the system apart from the usual Sonos updates. I have 3 play 1 speakers, a Connect and a Move. The Connect is hardwired to my main switch and provides the connectivity to the rest of the setup (apart from the Move which is on the main house Wi-Fi (via Deco M4 Mesh system). The Sonos Matrix looks good from a connectivity and interference point of view and apart from the skips, there are no other issues. We mainly have the system on BBC Radio 2 and all the Sonos products grouped. 

I notice that when it skips, if I restart playback then the system seems to have got behind by about 20 seconds or so. Whether this relates to some sort of buffer size I’m not sure. I’ve tried various things : Reinstating my Sonos Bridge, removing the Move from the system, removing the Connect from the system but with no improvement.

It’s not a big deal as it only happens a couple of times a day, but as the system has worked flawlessly over the years we’ve had it, I’d be keen to understand the issue and get it fixed.