Radio skipping backwards - BBC radio repeats

Xander P’s message still seems by far the most plausible explanation here - I’ve had the skipping issue for ages across all BBC streams and it’s absolutely what you’d expect when an HLS stream is generated incorrectly. Not all HLS players are created equal though, so it could be a subtle issue with the way the BBC streams are generate breaking playback on Sonos. I agree it’d be interesting to see what updated threads the BBC are referring to here, though.

I raised a call and there was a lot of discussion and several diagnostics submitted, the final answer was

""thank you for Contacting Sonos Customer Care again, and for the information you provided!

We have double-checked the diagnostic you sent us, and unfortunately, the issue seems not to be a Sonos-related one: it occurs when playing BBC through Sonos Radio, TuneIn, and Radioplayer, but there are no skips or delays when you are playing something else, for instance, Spotify.

Unfortunately, at this point our troubleshooting steps will not solve the issue - though, we log it, and try to find a solution with BBC.

Thank you for your understanding!"

now, if they are any updates from either/both it would be good to see but... Silence... 

Could it be that via the newly updated app and changes to services I’m now using Sonos Radio and not TuneIn to play Radio 2?

I know TuneIn is for sure used via Google assistant so if the app isn’t using TuneIn then this could narrow the issue.

I’ve never used Alexa (as I preferred Google Assistant) but I get the feeling the issue arises using both assistants from replies within this post.

After experiencing the skipping/repeating problems with Tunein and Radioplayer I switched to myTuner radio two months ago and I haven’t experienced any skipping/repeating at all since then on either Radio 4 or Radio 2.

I have more or less the same issue, but I’m listening to the Danish radio station DR P4 via TuneIn. 
Every 15-30 minutes it skips back about 30 minutes. If I stop and and restart the stream it gets back to “now”. 
I have a Sonos One and 3 SYMFONISK, using Google Assistant. I can restart the stream by pressing a button on the speakers, the S2 app on the phone/computer and and IKEA remote control. 
It can’t be a issue with BBC when it happens for me listening to a Danish Radio Station. 
 

/Jost

After several months of experiencing a similar issue, and trying to resolve it myself (ie by moving wireless channels, moving access points etc), I’ve discovered I’m not alone.

I’m 99% sure this isn’t down to my wireless network - 3 Sonos One’s all connected wirelessly to a Mesh network.  They all get a decent signal and my 70Mbps broadband is pretty reliable.  

I have a daily Sonos alarm which plays Radio X on Sonos Radio - so not a BBC problem.  Most days I experience the ‘rewind’ issue a few times in the couple of hours listening (and at that time of day, the broadband isn’t used for much else).  Slightly more rarely, maybe once a week, the radio just stops playing and I have to restart it in the app.

The other thing that happens - maybe unrelated but in case it helps - I often join another Sonos to listen to the same radio, but the “secondary” Sonos occasionally gets disconnected for a time, like it’s not receiving from the first even though they’re really not far apart.

Will gladly submit a diagnostic but thought I’d share details up front to add a different setup/radio station into the mix.

I thought that GA did NOT use TuneIn - what makes you say you are sure it does?

Edit - I mean not for BBC stations, at least.

Ok, I’ll try that. It just happened again a few minutes ago.

Thanks for the help.

/Jost

Exactly the same problem for me. Switched between Sonos Radio and TuneIn to play BBC Radio 2. Both skip. Been happening for months.

Agree with the view that Sonos engineers discussing this with engineers at BBC is going to be a more productive conversation.

Just to add to the confusing mix of backward skipping issues on BBC radio streams, here’s my experiences.

Using Alexa voice control I have experienced skipping when using Radio Player and the BBC Sounds app. This morning used the Sonos app to listen to BBC Radio 4 via Radio Player and a backward skip happened within the first minute. So in my case it’s happening with and without voice control!

Frying pan … fire.  As others have found, this work-around takes you to a stream via TuneIn and so you get hourly messages letting you know that it won’t work after 21st March.  Is there any other way to add a streaming URL?  It doesn’t seem to be offered via RadioPlayer on the app, for example.